Ericka Torres
Las Vegas
Summary
Results-driven professional with over six years of experience in dry cleaning operations. Skilled in time management and customer service, and ensuring smooth daily operations. Skilled in bookkeeping and boosting sales to clients.
Overview
24
24
years of professional experience
Work History
Head Manager
Phantom Dry Cleaners
Las Vegas, NV
04.2020 - 04.2026
- As manager at Phantom Dry Cleaners I managed all aspects of daily store operations including opening/closing, cash handling, and end-of-day reports.
- Provided customer services, checked in orders, and maintained strong client relationship.
- Handled quality control, invoicing, and bookkeeping.
- Traveled to other locations to monitor performance and support staff, ensuring consistent service and efficiency.
Assistant Apartment Manager
Taurus LLC
Las Vegas, NV
05.2018 - 12.2025
- Assisted in managing daily operations, ensuring smooth functioning of apartment communication
- Assisted in budget preparation by tracking expenses and providing recommendations for cost-saving measures.
- Oversaw administrative tasks including lease documentation and rent collections, ensuring accuracy and compliance with policies.
- Coordinated appointments to show marketed properties.
Front Counter Clerk
Phantom Dry Cleaners
Las Vegas, NV
05.2018 - 04.2020
- Processed customer transactions efficiently at front counter, ensuring accuracy in payments and receipts
- Managed garment intake and tracking using computerized inventory system, enhancing workflow efficiency
- Assisted customers with inquiries and resolved issues to improve overall satisfaction and service quality
Front Desk Receptionist
Pioneer Court Apartment
Chicago, IL
09.2002 - 07.2006
- Managed front desk operations, ensuring smooth guest check-ins and check-outs.
- Addressed resident inquiries promptly, enhancing customer satisfaction and communication.
- Coordinated maintenance requests with staff, improving response times and service quality.
- Maintained accurate records of tenant information for efficient data management.
Education
High School Diploma -
Rancho High School
Las Vegas, NVSkills
- Leadership
- Microsoft Excel
- Inventory management
- Staff training and development
- Operations management
- Time management
Languages
Spanish
Native or Bilingual
Timeline
Head Manager
Phantom Dry Cleaners
04.2020 - 04.2026
Assistant Apartment Manager
Taurus LLC
05.2018 - 12.2025
Front Counter Clerk
Phantom Dry Cleaners
05.2018 - 04.2020
Front Desk Receptionist
Pioneer Court Apartment
09.2002 - 07.2006
High School Diploma -
Rancho High School