Ericka Wilcher

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Monitored workflow to improve employee time management and increase productivity.

• Supervised team members to confirm compliance with set procedures and quality requirements.
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Built strong relationships with customers through positive attitude and attentive response.
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.

• Enhanced guest satisfaction by ensuring timely and thorough housekeeping services in all rooms and common areas.
• Streamlined daily operations for increased efficiency by implementing a new scheduling system for the housekeeping team.
• Reduced guest complaints with proactive communication and addressing issues promptly.
• Maintained high standards of cleanliness, contributing to improved hotel ratings on various review platforms.

• Supervised volunteers, delegating tasks effectively while providing guidance and support when necessary.
• Implemented effective data tracking systems to monitor resource utilization, ensuring optimal allocation of assets.
• Assisted in the development of grant proposals, securing funding for essential resources needed in program implementation.
• Developed tailored training programs to increase staff competence and productivity.

Empty Trash Bins,Vaccuum Carpet,Dustin. Mop when needed. Keep track of cleaning schedule Daily, Santize Bathrooms and empty trash when needed. Restock Bathrooms with supplies. clean workplace common areas polish various surfaces.

• Emptied trash cans and recycling bins to keep building clean and free of germs.
• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
• Kept building spaces premises clean inside and outside.
• Maintained a well-organized supply closet for easy access to necessary tools.