Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ericka Williams

St. Augustine

Summary

Reliable and enthusiastic professional with experience in reception, concierge and customer service areas. Skilled in customer engagement, problem resolution and various software operations. Known for remaining poised and calm in busy environments. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

18
18
years of professional experience

Work History

Safety and Security

St. Augustine Youth Academy
05.2025 - 07.2025
  • Maintained organized, safe and clean work areas and complied with company safety and security standards.
  • Reported safety and security hazards to adhere to company and personnel policies and procedures.
  • Leveraged surveillance and intelligence-led tactics to foster safety and security while minimizing company loss.
  • Maintained safety with all youth in the building.

Sensory Instructor

The Arc Of St. Johns
08.2022 - 04.2025
  • Upheld cleaning protocols to maintain safe environment.
  • Planned and implemented lessons using various teaching strategies to meet diverse student needs.
  • Conducted lectures, demonstrations and group activities in order to enhance learning experience.

Private Label Supervisor

Designs for Health
09.2016 - 07.2022
  • Managed team of XX employees, ensuring high productivity and quality standards were met.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
  • Facilitated training sessions for new employees on company policies and procedures.
  • Oversaw inventory management, ensuring adequate stock levels and reducing waste.
  • Developed strategies to improve team performance and productivity.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Trained new employees on company policies, job duties, and performance expectations.

Front Dest Clerk

Prosperity Bank
09.2007 - 01.2009
  • Managed front desk operations, ensuring seamless guest check-in and check-out experiences.
  • Handled customer inquiries and resolved issues promptly to enhance guest satisfaction.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.

Education

High School Diploma -

Pedro Menendez High School
05-2005

Skills

  • Customer service
  • Inventory management
  • Conflict resolution
  • Team leadership
  • Active listening
  • Lesson planning
  • Problem solving
  • Effective time management
  • Workforce development

Languages

Sign Language
Professional Working

Timeline

Safety and Security

St. Augustine Youth Academy
05.2025 - 07.2025

Sensory Instructor

The Arc Of St. Johns
08.2022 - 04.2025

Private Label Supervisor

Designs for Health
09.2016 - 07.2022

Front Dest Clerk

Prosperity Bank
09.2007 - 01.2009

High School Diploma -

Pedro Menendez High School

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