Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Ericka Zacatares

Fairfax,VA

Summary

Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Moreover, upbeat hostess excels in assisting customers and helping other staff. Pleasant and experienced managing seating, reservations and events. Skilled at creating welcoming atmosphere when attending to guests. Team-player quick to assist FOH Manager with table bussing during busy times.

Overview

7
7
years of professional experience

Work History

Front Desk Receptionist

Family Chiropractic Of Fairfax
06.2023 - Current
  • Streamlined office operations for improved productivity with effective organization and communication skills.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Collected room deposits, fees, and payments.

Host/Restaurant Hostess

Great American Restaurants
06.2022 - 09.2023
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
  • Monitored seating area and checked restrooms regularly to keep spotless.

Student Monitor

Fairfax High School
Fairfax, VA
01.2022 - 06.2022
  • Improved student behavior by implementing effective classroom management strategies.
  • Enhanced school safety by monitoring and supervising students during lunch and break periods.
  • Supported student learning by helping teachers with classroom setup, material distribution, and activity organization.
  • Collaborated with teachers to identify at-risk students requiring additional support or intervention measures.

Amazon Prime Associate

Amazon Prime
Springfield , Virginia
12.2020 - 02.2022
  • Improved Prime Associate efficiency by streamlining processes and implementing time-saving strategies.
  • Assisted in team collaboration for better workflow management, resulting in increased productivity.
  • Following managers order list of products to pack up for delivery.
  • Received inbound and outbound with careful.
  • Organizing inbound in order.

Server Assistant

Army Navy Country Club
Fairfax, VA
07.2017 - 06.2020
  • Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
  • Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
  • Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
  • Supported efficient service flow by accurately relaying guest orders to the kitchen staff and promptly delivering completed dishes to tables.
  • Ensured timely seating of guests by effectively managing waiting lists and coordinating with the host/hostess team.
  • Provided support during large events or private parties by setting up banquet areas according to specific requirements or themes.

Education

No Degree - Business Administration And Management

Northern Virginia Community College
Annandale, VA
07.2020

Fairfax High School
Fairfax, VA
06.2020

Skills

  • Front Office Management
  • Customer Service
  • Cash Handling
  • Office Organization
  • Scheduling
  • Skilled in [Software]
  • Team Collaboration
  • Verbal and Written Communication
  • Strong Interpersonal Skills
  • Positive Attitude
  • Multitasking Proficiency
  • Problem Solving Abilities

Software

Word, Excel, Power Point, Google Drive as well

Timeline

Front Desk Receptionist

Family Chiropractic Of Fairfax
06.2023 - Current

Host/Restaurant Hostess

Great American Restaurants
06.2022 - 09.2023

Student Monitor

Fairfax High School
01.2022 - 06.2022

Amazon Prime Associate

Amazon Prime
12.2020 - 02.2022

Server Assistant

Army Navy Country Club
07.2017 - 06.2020

No Degree - Business Administration And Management

Northern Virginia Community College

Fairfax High School

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Ericka Zacatares