Summary
Overview
Work History
Education
Skills
Timeline
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Ericka Zahn

Pewaukee

Summary

  • Versatile and kind registered nurse with 15 + years of experience providing exceptional care to patients facing mental health challenges in a fast-paced psychiatric inpatient setting. Adept at building rapport with patients and developing creative solutions to empower their recovery. Proven ability to collaborate effectively with multidisciplinary teams to achieve optimal patient outcomes.

Overview

16
16
years of professional experience

Work History

Endocrine Triage Nurse

Froedtert Health
05.2023 - Current
  • Independently triage incoming patient calls related to endocrine disorders (diabetes, thyroid, pituitary, adrenal)
  • Assess patient symptoms, urgency and risk factors to determine appropriate course of action. Prioritize care needs and determine whether patient needs follow-up, referral, self-care advice and/or emergency treatment
  • Collaboration with endocrinologists, diabetes educators, nurse practitioners. Communicate lab results and recommendations
  • Refill prescriptions, follow-up with pharmacies and insurance providers

Psychiatric Registered Nurse

Froedtert Health
09.2008 - 05.2023
  • Delivered quality care to diverse populations on a 16-bed inpatient behavioral health unit. Oversee patient admissions and triage based on acuity. Support patients with mental conditions such as mood disorders, psychotic disorders, anxiety disorders, eating disorders, substance abuse disorders and PTSD.
  • Evaluate patients for potential risks of self harm, suicide, or harm to others. Closely observe for signs of agitation, withdrawal or emotional distress.
  • Collaborate proactively with psychiatrists, social work, case managers, therapists and law enforcement agencies.
  • Facilitate group therapy sessions teaching coping skills, anger management, substance abuse recovery, and relapse prevention.
  • Utilize therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities


Education

Associate Degree in Nursing - Nursing

Milwaukee Area Technical College
Milwaukee, WI
05.2008

Skills

  • Direct Patient Care
  • Intake and Discharge
  • Medication Administration
  • Crisis Intervention and De-Escalation
  • Care Plan Development and Implementation
  • Physical Assessment, Observation and Monitoring
  • CPI and BLS Certified
  • Psychiatric Group Therapy
  • Triage, Prescription Refills
  • Unit Oversight and Duty Delegation
  • Shared Governance, Image Committee

Timeline

Endocrine Triage Nurse

Froedtert Health
05.2023 - Current

Psychiatric Registered Nurse

Froedtert Health
09.2008 - 05.2023

Associate Degree in Nursing - Nursing

Milwaukee Area Technical College

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Ericka Zahn