Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ericka A. Gilbert

New Orleans,LA

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

15
15
years of professional experience
2
2
years of post-secondary education

Work History

ADMINISTRATIVE COORDINATOR III

Department Of Children And Family Services
New Orleans, Louisiana
01.2019 - Current
  • Fulltime – 40 hours per week
  • Record file management to keep clients’ financial records current and accurate to avoid inaccurate data
  • Retrieve client records in response to request from authorized personnel
  • Process all invoices requisitions for submission through the State of Louisiana Tracking Information Payment System (TIPs)
  • Interact with clients professionally by phone or in-person to provide information and directed to desired staff member in absence of front desk personnel
  • Retrieve, sort and distribute department mail and fax
  • Provide clerical support handling a wide range of routine and special requirements

LICENSE COSMETOLOGIST

Smart Style Salon by Regis
New Orleans, Louisiana
02.2017 - 01.2019
  • 20 hours per week
  • Consult and analyze client’s hair condition
  • Educate and/or offer recommendations for treatment and styling options post salon visits
  • Count, document opening and closing daily cash totals
  • Sanitize tools, restock supplies and clean salon per protocols
  • Collaborated with team members to achieve target results.

RETAIL MERCHANDISER

Hallmark Cards, Incorporated
New Orleans, Louisiana
04.2014 - 09.2016
  • 20 hour per week
  • Routine maintenance for greeting cards section
  • Set up / discard seasonal displays
  • Authorize orders, credits per company policy
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.

STYLIST

Lane Bryant, Incorporated
Metairie, Louisiana
04.2013 - 09.2013
  • 20 hour per week
  • Greeted guest upon arrival
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Educated guest on proper fitting of intimate apparel
  • Finalized sales transactions using Point of Sale (POS) system for prompt customer service

UNIT SECRETARY

Tulane University Hospital and Clinic
New Orleans, Louisiana
10.2006 - 04.2007
  • Fulltime – 40 hours per week
  • Greeted visitors professionally by phone, email or in-person to provide information and directed to desired staff members
  • Maintained daily surgery assignment schedule
  • Coordinated on call schedule and forwarded to authorized personnel
  • Organized paperwork such as charts and reports for office and patient needs.
  • Supported office staff and operational requirements with administrative tasks.

SECRETARY II

LSU Health New Orleans School of Nursing
New Orleans, Louisiana
06.2003 - 09.2004
  • 40 hours per week
  • Coordinated, scheduled and arranged meetings and travel calendars
  • Drafted meeting agenda, supply advance materials and execute follow-ups for meetings and conferences
  • Executed record filing system to improve document organization and management
  • Retrieved, sorted and distributed departmental mail and fax
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Other clerical support by efficiently handling wide rage of rouging and special requirements

TYPIST CLERK III

LSU Health New Orleans School of Medicine
New Orleans, Louisiana
09.2001 - 06.2003

40 hours per week

  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
  • Plan travel arrangements
  • Modify and maintained filing system
  • Retrieved sorted and distributed departmental mail and fax
  • Produced high-quality communications for internal and external use

TYPIST CLERK

Medical Center of Louisiana University Campus
New Orleans, Louisiana
01.1998 - 09.2001
  • 40 hours per week
  • Data processed all Plans of Care for patients receiving home health care services
  • Received and dispersed all departmental mail and fax to appropriate personnel within a timely manner
  • Add new material to client records
  • Fill in receptionist during absence of receptionist
  • Designed documents, brochures and in Adobe InDesign.

Education

Diploma - The Art of Cosmetology

Blue Cliff College - Metairie
Metairie, LA
10.2015 - 10.2016

Associate of Applied Science - Office Systems Technology

Louisiana Technical College
New Orleans, LA
08.1997 - 11.1998

Skills

Filing

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Timeline

ADMINISTRATIVE COORDINATOR III

Department Of Children And Family Services
01.2019 - Current

LICENSE COSMETOLOGIST

Smart Style Salon by Regis
02.2017 - 01.2019

Diploma - The Art of Cosmetology

Blue Cliff College - Metairie
10.2015 - 10.2016

RETAIL MERCHANDISER

Hallmark Cards, Incorporated
04.2014 - 09.2016

STYLIST

Lane Bryant, Incorporated
04.2013 - 09.2013

UNIT SECRETARY

Tulane University Hospital and Clinic
10.2006 - 04.2007

SECRETARY II

LSU Health New Orleans School of Nursing
06.2003 - 09.2004

TYPIST CLERK III

LSU Health New Orleans School of Medicine
09.2001 - 06.2003

TYPIST CLERK

Medical Center of Louisiana University Campus
01.1998 - 09.2001

Associate of Applied Science - Office Systems Technology

Louisiana Technical College
08.1997 - 11.1998
Ericka A. Gilbert