Erickah Spears
San Jose,CA
Summary
Adaptable and enterprising individual with a solid background of five years in customer service. Knowledgeable about front-line operations and motivated to not only help the company grow, but to exceed expectations.
Overview
9
9
years of professional experience
Work History
Administrative Coordinator
Kaiser Permanente
Santa Clara, CA
06.2023 - Current
- Assists with information maintenance and distribution by drafting presentations, detailed correspondence, and reports
- Coordinate meetings and travel arrangements for directors and their direct teams
- Execute events by arranging small-scale events and catering
- Apply data maintenance and management by leveraging working knowledge of department data and documentation retention policies.
Kaiser Hospital Screener
Insync Consulting Services LLC
Santa Clara, CA
12.2022 - 04.2023
- Check in and screen visitors by taking temperature checks for safety and security purposes
- Assign badges and direct visitors to correct rooms
- Guide individuals to the accurate department of their appointments
- Assist individuals who need guidance locating certain areas of the hospital and medical office.
Personal Assistant
Brio Establishments
San Jose, CA
03.2022 - 12.2022
- Schedule meetings and manage calendars
- Act as the point of contact between the manager and employees
- Onboard new hires
- Monitor email and handle requests and queries appropriately
- Manage any incoming confidential and sensitive information.
Service Administrator
BMW of Mountain View
Mountain View, CA
04.2020 - 10.2021
- Inspected loaner vehicles and discussed damage or concerns prior to completion of rental agreement
- Obtained required consent and signatures from customers verifying intended adherence to contract terms and policies
- Collected counter payments from individuals paying service bills
- Maintained balanced register through accurate payment processing.
Call Center Supervisor
AutoNation Honda Fremont
Fremont, CA
04.2019 - 04.2020
- Supervised 30 coordinators in providing excellent customer service to callers requiring assistance for the Service Department
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge, and customer demands
- Mentored newly hired employees on computer equipment, service appointment skills and developed training manual for all coordinators to use
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
Service Coordinator Lead
BMW of Mountain View
Mountain View, CA
11.2017 - 04.2019
- Operated multi-line phone system fielding all calls coming into the Service Department
- Handled service customers in demanding appointment setting in coordination with solid team of four customer service associates
- Directed incoming calls to internal personnel and departments, routing to best qualified department
- Reached out to customers after completed sales to suggest additional service or product purchases and insure about needs or concerns.
Cashier/Sales Associate/Top Seller
Bath & Body Works
San Jose, CA
08.2016 - 11.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Analyzed and property processed product returns, assisting customers with finding, alternative merchandise to meet needs
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Parking Attendant
SAP Center at San Jose
San Jose, CA
08.2015 - 09.2016
- Facilitated vehicle flow by managing traffic control and parking in assigned area
- Issued and collected number tags and provided parking instructions to customers to maintain efficient vehicle flow
- Responded to customer request efficiently and with knowledgeable assistance.
Education
Associate's degree - Sociology
De Anza College
Cupertino, CA06.2024
Skills
- Detail oriented
- Schedule coordination
- Interviewing
- Customer service
- Cash handling
- Office management
- Microsoft Office
Timeline
Administrative Coordinator
Kaiser Permanente
06.2023 - Current
Kaiser Hospital Screener
Insync Consulting Services LLC
12.2022 - 04.2023
Personal Assistant
Brio Establishments
03.2022 - 12.2022
Service Administrator
BMW of Mountain View
04.2020 - 10.2021
Call Center Supervisor
AutoNation Honda Fremont
04.2019 - 04.2020
Service Coordinator Lead
BMW of Mountain View
11.2017 - 04.2019
Cashier/Sales Associate/Top Seller
Bath & Body Works
08.2016 - 11.2017
Parking Attendant
SAP Center at San Jose
08.2015 - 09.2016
Associate's degree - Sociology
De Anza College
Similar Profiles
Marie A. StevensonMarie A. Stevenson
Patient at Patient FinancialAdvisor, Kaiser Permanente Eligibility and FinancialServices, FinancialAdvisor, Kaiser PermanentePatient at Patient FinancialAdvisor, Kaiser Permanente Eligibility and FinancialServices, FinancialAdvisor, Kaiser Permanente
Edith NagunaEdith Naguna
Special Needs Program Care Mgt RN Consultant at Kaiser Permanente - Southern California Permanente Medical GroupSpecial Needs Program Care Mgt RN Consultant at Kaiser Permanente - Southern California Permanente Medical Group
MICHAEL NAVAMICHAEL NAVA
Area Director at Kaiser Permanente – The Permanente Medical GroupArea Director at Kaiser Permanente – The Permanente Medical Group
Diana IovescuDiana Iovescu
Program Manager III- Centers for Reproductive Health/IVF at Kaiser Permanente- The Permanente Medical GroupProgram Manager III- Centers for Reproductive Health/IVF at Kaiser Permanente- The Permanente Medical Group
Brandon Zaragoza-UribeBrandon Zaragoza-Uribe
Journeyman Sheet Metal Worker at Paragon Mechanical Inc.Journeyman Sheet Metal Worker at Paragon Mechanical Inc.