Summary
Overview
Work History
Education
Skills
Timeline
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Ericka L Dates

Virginia Beach,VA

Summary

Ambitious, high-energy self-starter with strong observational, planning, and multitasking skills. Exceptional communicator and collaborative team player experienced in administrative support, healthcare coordination, and customer service. I am seeking a challenging position to utilize my skills and contribute to the success of an organization.

Overview

7
7
years of professional experience

Work History

Care Coordination Technician

Sentara Healthcare
12.2022 - Current
  • Collaborate with healthcare team members and community service agencies to optimize care and improve health outcomes for members
  • Provide direct support to Care Coordination staff, ensuring efficient and effective care coordination.
  • Managed over 50 plus call per day addressing inquiries and directing callers to appropriate resources
  • Conduct data entry services, maintaining accurate and up-to-date records
  • Distribute reports to staff for follow-up, facilitating timely and coordinated care
  • Extract data for ongoing and ad hoc reports, contributing to data-driven decision-making
  • Passionate about learning and committed to continual improvement.
  • Assist Care Coordinators in arranging services, ensuring seamless coordination and care delivery.
  • Managed time efficiently to complete all tasks within deadlines

Activities Assistant Leader

Parks and Recreation, City of Virginia Beach
05.2022 - 11.2022
  • Facilitated day-to-day operations of before and after-school programs for up to 90 children, ensuring a safe and inclusive environment
  • Planned and implemented age-appropriate recreational and educational activities, fostering children's development and engagement
  • Incorporated STEM projects, crafts, drama, music, and dance to enhance learning experiences.
  • Managed a variety of timelines and multiple projects.
  • Earned the trust of others through open, honest communication and reliable follow-through.
  • Boosted the self-esteem of children through positive mentoring and

Hospital Clinical Revenue

Sentara Healthcare
08.2021 - 09.2021
  • Collaborated with Care Coordination RN and Social Worker to support post-discharge plans
  • Prepared and submitted documents and personal health records to appropriate facilities and home care agencies
  • Maintained high productivity, meeting or exceeding performance targets consistently.
  • Skilled at working independently and collaboratively in a team environment.

Administrative Assistant

Sentara Princess Anne Hospital
03.2021 - 08.2021
  • Provided clerical and administrative support to the Labor and Delivery unit
  • Guided patients through admission and discharge processes, scheduled appointments, and ensured accurate documentation
  • Organized patient records in compliance with HIPAA regulations.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Established administrative work procedures to track staff's daily tasks.

Operations Coordinator /Administrative Assistant

Sentara Leigh Hospital
09.2016 - 03.2020
  • Fielded all incoming critical care patients and managed phone calls while delivering superior customer service.
  • Oversaw inventory control, vendor and supply management, maintenance requests, and financial reports.
  • Mentored and trained new hires. Responsible for record-keeping for over 70 staff members.
  • Reduced costs of unit supplies by 30% by negotiating prices for existing vendors and seeking out cost-saving replacements with new vendors.
  • Tracked attendance and payroll for all staff with 90-100% accuracy.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Education

Bachelor of Science - Business Administration, Healthcare Administration

Southern New Hampshire University
Hooksett, NH
04.2025

Certificate - Medical Terminology

Tidewater Community College
Norfolk, VA
03.2020

Medical Billing & Coding -

Norfolk State University
Norfolk, VA
04.2017

Certificate - Certified Nursing Assistant

Absolute Medical Training
Florence, SC
08.2009

Certificate - BLS

American Heart Association
Norfolk
07.2022

Certificate - Virginia Notary

Commonwealth of Virginia
Norfolk, VA
12.2025

Skills

  • Administrative Support
  • Leadership and Mentoring
  • Medical Terminology
  • Medicaid and Medicare Knowledge
  • Virginia Regulatory Compliance
  • Problem-Solving
  • Organizational Skills
  • Communication (Written and Verbal)
  • Critical Thinking
  • Flexibility
  • Attention to Detail
  • Cultural Awareness

Timeline

Care Coordination Technician

Sentara Healthcare
12.2022 - Current

Activities Assistant Leader

Parks and Recreation, City of Virginia Beach
05.2022 - 11.2022

Hospital Clinical Revenue

Sentara Healthcare
08.2021 - 09.2021

Administrative Assistant

Sentara Princess Anne Hospital
03.2021 - 08.2021

Operations Coordinator /Administrative Assistant

Sentara Leigh Hospital
09.2016 - 03.2020

Bachelor of Science - Business Administration, Healthcare Administration

Southern New Hampshire University

Certificate - Medical Terminology

Tidewater Community College

Medical Billing & Coding -

Norfolk State University

Certificate - Certified Nursing Assistant

Absolute Medical Training

Certificate - BLS

American Heart Association

Certificate - Virginia Notary

Commonwealth of Virginia

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Ericka L Dates