Ericka L Dates
Virginia Beach,VA
Summary
Ambitious, high-energy self-starter with strong observational, planning, and multitasking skills. Exceptional communicator and collaborative team player experienced in administrative support, healthcare coordination, and customer service. I am seeking a challenging position to utilize my skills and contribute to the success of an organization.
Overview
7
7
years of professional experience
Work History
Care Coordination Technician
Sentara Healthcare
Norfolk, VA
12.2022 - Current
- Collaborate with healthcare team members and community service agencies to optimize care and improve health outcomes for members
- Provide direct support to Care Coordination staff, ensuring efficient and effective care coordination.
- Managed over 50 plus call per day addressing inquiries and directing callers to appropriate resources
- Conduct data entry services, maintaining accurate and up-to-date records
- Distribute reports to staff for follow-up, facilitating timely and coordinated care
- Extract data for ongoing and ad hoc reports, contributing to data-driven decision-making
- Passionate about learning and committed to continual improvement.
- Assist Care Coordinators in arranging services, ensuring seamless coordination and care delivery.
- Managed time efficiently to complete all tasks within deadlines
Activities Assistant Leader
Parks and Recreation, City of Virginia Beach
Virginia Beach, VA
05.2022 - 11.2022
- Facilitated day-to-day operations of before and after-school programs for up to 90 children, ensuring a safe and inclusive environment
- Planned and implemented age-appropriate recreational and educational activities, fostering children's development and engagement
- Incorporated STEM projects, crafts, drama, music, and dance to enhance learning experiences.
- Managed a variety of timelines and multiple projects.
- Earned the trust of others through open, honest communication and reliable follow-through.
- Boosted the self-esteem of children through positive mentoring and
Hospital Clinical Revenue
Sentara Healthcare
Norfolk, VA
08.2021 - 09.2021
- Collaborated with Care Coordination RN and Social Worker to support post-discharge plans
- Prepared and submitted documents and personal health records to appropriate facilities and home care agencies
- Maintained high productivity, meeting or exceeding performance targets consistently.
- Skilled at working independently and collaboratively in a team environment.
Administrative Assistant
Sentara Princess Anne Hospital
Virginia Beach, VA
03.2021 - 08.2021
- Provided clerical and administrative support to the Labor and Delivery unit
- Guided patients through admission and discharge processes, scheduled appointments, and ensured accurate documentation
- Organized patient records in compliance with HIPAA regulations.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Established administrative work procedures to track staff's daily tasks.
Operations Coordinator /Administrative Assistant
Sentara Leigh Hospital
Norfolk, VA
09.2016 - 03.2020
- Fielded all incoming critical care patients and managed phone calls while delivering superior customer service.
- Oversaw inventory control, vendor and supply management, maintenance requests, and financial reports.
- Mentored and trained new hires. Responsible for record-keeping for over 70 staff members.
- Reduced costs of unit supplies by 30% by negotiating prices for existing vendors and seeking out cost-saving replacements with new vendors.
- Tracked attendance and payroll for all staff with 90-100% accuracy.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Education
Bachelor of Science - Business Administration, Healthcare Administration
Southern New Hampshire University
Hooksett, NH04.2025
Certificate - Medical Terminology
Tidewater Community College
Norfolk, VA03.2020
Medical Billing & Coding -
Norfolk State University
Norfolk, VA04.2017
Certificate - Certified Nursing Assistant
Absolute Medical Training
Florence, SC08.2009
Certificate - BLS
American Heart Association
Norfolk07.2022
Certificate - Virginia Notary
Commonwealth of Virginia
Norfolk, VA12.2025
Skills
- Administrative Support
- Leadership and Mentoring
- Medical Terminology
- Medicaid and Medicare Knowledge
- Virginia Regulatory Compliance
- Problem-Solving
- Organizational Skills
- Communication (Written and Verbal)
- Critical Thinking
- Flexibility
- Attention to Detail
- Cultural Awareness
Timeline
Care Coordination Technician
Sentara Healthcare
12.2022 - Current
Activities Assistant Leader
Parks and Recreation, City of Virginia Beach
05.2022 - 11.2022
Hospital Clinical Revenue
Sentara Healthcare
08.2021 - 09.2021
Administrative Assistant
Sentara Princess Anne Hospital
03.2021 - 08.2021
Operations Coordinator /Administrative Assistant
Sentara Leigh Hospital
09.2016 - 03.2020
Bachelor of Science - Business Administration, Healthcare Administration
Southern New Hampshire University
Certificate - Medical Terminology
Tidewater Community College
Medical Billing & Coding -
Norfolk State University
Certificate - Certified Nursing Assistant
Absolute Medical Training
Certificate - BLS
American Heart Association
Certificate - Virginia Notary
Commonwealth of Virginia