Ericka L. Harrison
Kennesaw,GA
Summary
Goal-oriented and resourceful worker with years of experience in multiple roles .Detail-focused and driven to help customers and employees to succeed. Follow written or verbal directions to carry out efficient work environment. Safety-driven and adaptable with good planning and problem-solving abilities.
Overview
11
11
years of professional experience
Work History
CPAP Technician
Quipt
12.2022 - Current
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained quality assurance and customer satisfaction objectives.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Maintained compliance with regulatory standards and safety required.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Taught patients about medications, procedures, and care plan instructions.
- Oriented and trained new staff on proper procedures and policies.
- Completed job reports and logs immediately following service calls.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
MET Team Associate
Home Depot
03.2021 - 03.2023
- Monitored and replenished display inventory and restructured according to available stock.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Created visual marketing and styled displays.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Organized store merchandise racks by size, style and color.
- Supervised team of up to 9 merchandising employees and monitored adherence to company standards.
- Partnered with sales representatives and managers to coordinate delivery and merchandising schedule.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Presented store update suggestions and layouts to management and stakeholders.
- Developed merchandising strategy to efficiently move overstock.
Warehouse Lead
Cheif Container
08.2021 - 08.2022
- Trained employees on equipment operation and safety protocols.
- Oversaw daily operations and shipping and handling processes.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Supervised warehouse operations by managing employees during shifts.
- Kept storage areas organized, clean and secure to fully protect company assets.
- Followed verbal and written instructions to properly move and ship products.
- Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Inspected equipment and used troubleshooting approaches to keep machines operational.
- Removed debris and hazardous materials from packing area to avoid contamination.
- Worked safely around moving machinery.
- Wrapped pallets in shrink wrap prior to loading.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Performed inventory control, such as counting and stocking merchandise.
Overnight Stock Associate
Walmart
04.2020 - 07.2021
- Unloaded arriving product stock and moved to store display areas.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Realigned merchandise throughout assigned section to give shelves and racks professional appeal.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Checked aisles for spills to complete quick clean-up.
Receptionist and Manager
Good Look Barber Shop
10.2015 - 03.2020
- Answer phones, book appointments & accept clients payments Greet walk-in customers Use Excel to generate monthly reports
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Oversaw inventory materials monitoring, requisitions and supply re-stocking.
- Kept records in CRM to maintain customer data.
Customer Service Floating Supervisor
Alorica – Pro Flowers, Valentine, s
02.2014 - 05.2015
- Managed 50+ employees Monitors service calls to observe customer service representatives demeanor, technical accuracy, and conformity to company policies; provides feedback as needed Monitors and analyzes productivity of customer service representative; generates reports based on analysis Fields questions from customer service representative and clients; recommends corrective service to address customer complaints Establishes procedures, prepares and coordinates schedules, and expedites workflow Compiles status and work-volume reports
Customer Service Representative
Alorica – Pro Flowers, Mother’s
02.2013 - 05.2015
- Answer incoming calls promptly to place orders, answer questions and assist with service issues Create a positive and memorable experience for the customers by stabling a unique personal connection and engaging in a sincere and enthusiastic manner Determine applicability and scope of problem resolution and process replacement/refund as appropriate Meet established department average handle time/quality service levels and other identified performance targets on a consistent basis Additional responsibilities included: processing email, assisting with telephone surveys, completing call tick sheets, participating in focus groups
Education
South Cobb High School
Austell, GAAssociate of Science - Surgical Technology
Chattahoochee Technical College
Marietta, GA05.2024
Skills
- Stockroom Maintenance
- Verbal and Written Communication
- Part Repairs and Replacement
- Multiple Priorities Management
- Performance Evaluations
- Billing and Invoicing
- Hiring and Training
- Customer Needs Assessments
- Team Meetings
- Inventory Management
- Employee Safety
- Packing and Scanning
Timeline
CPAP Technician
Quipt
12.2022 - Current
Warehouse Lead
Cheif Container
08.2021 - 08.2022
MET Team Associate
Home Depot
03.2021 - 03.2023
Overnight Stock Associate
Walmart
04.2020 - 07.2021
Receptionist and Manager
Good Look Barber Shop
10.2015 - 03.2020
Customer Service Floating Supervisor
Alorica – Pro Flowers, Valentine, s
02.2014 - 05.2015
Customer Service Representative
Alorica – Pro Flowers, Mother’s
02.2013 - 05.2015
South Cobb High School
Associate of Science - Surgical Technology
Chattahoochee Technical College
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