Erick Alberto Perez-Leon
Inkster,MI
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Manager, Bartender, Server.
Nico And Vali.
2023.11 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Bakery Worker
Villa Bakery
2023.04 - 2023.11
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming bakery environment.
- Increased sales with effective product promotions and attractive displays.
- Maintained high-quality standards by closely monitoring baking processes, adjusting recipes as needed for optimal results.
- Assisted in the development of new menu items, contributing to an expanded product offering that attracted new customers.
- Streamlined bakery operations through the implementation of efficient work procedures and time management techniques.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Dinning Room Manager
Rusty Bucket Restaurant And Tavern
2019.10 - 2023.04
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Greeted guests, sat at tables and brought orders to assist front of house staff.
- Took special reservations and planned restaurant accommodations with kitchen and front of house staff.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Implemented training program for front of house staff to maintain high standards of customer service.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Oversaw food preparation and monitored safety protocols.
- Designed overall floorplans and coordinated modifications for events and special reservations.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Motivated staff to perform at peak efficiency and quality.
- Led planning, set up and takedown for special events.
- Bar manager inventory for LBW.
Bartender Supervisor
Rusty Bucket Restaurant And Tavern
2018.01 - 2019.10
- Followed strict recipes and drink measurements to minimize product used.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Served high customer volumes during special events, nights, and weekends.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Obtained cash bank and stocked service bar to prepare for operation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
Server
California Pizza Kitchen
2017.05 - 2017.12
- Explained menu items and suggested appropriate options for food allergy concerns.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- .Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Checked guests' identification before serving alcoholic beverages.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Answered customers' questions, recommended items, and recorded order information.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server
Rusty Bucket Restaurant And Tavern
2015.06 - 2017.12
- Explained menu items and suggested appropriate options for food allergy concerns.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Server
California Pizza Kitchen
2012.06 - 2017.04
- Explained menu items and suggested appropriate options for food allergy concerns.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Education
High School Diploma -
Wayne Memorial High School
Wayne, MI06.2012
Skills
- Conflict Mediation
- Dining Room Services Coordination
- Report Governance
- Sage 50 Accounting
- Customer Needs Assessments
- Counting Money
- Investigating Complaints
- Service Management
- Guest Satisfaction
- Credit Card Transaction Processing
- [POS Software Proficiency
- Facilities Planning
- Teamwork and Collaboration
- Food Safety and Quality
Certification
- servsafe Certified
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager, Bartender, Server.
Nico And Vali.
2023.11 - Current
Bakery Worker
Villa Bakery
2023.04 - 2023.11
Dinning Room Manager
Rusty Bucket Restaurant And Tavern
2019.10 - 2023.04
Bartender Supervisor
Rusty Bucket Restaurant And Tavern
2018.01 - 2019.10
Server
California Pizza Kitchen
2017.05 - 2017.12
Server
Rusty Bucket Restaurant And Tavern
2015.06 - 2017.12
Server
California Pizza Kitchen
2012.06 - 2017.04
High School Diploma -
Wayne Memorial High School
- servsafe Certified
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