JUSTIN X. CRUZ
New Milford
Summary
Professional with strong background in service operations, adept at efficiently managing tasks, coordinating team efforts, and delivering high-quality results. Skilled in customer service, problem-solving, and process improvement, always adapting to dynamic work environments. Known for reliability, effective communication, and fostering collaboration to achieve organizational goals.
Overview
10
10
years of professional experience
Work History
Service Operations Assistant
Car Factory Expo
06.2021 - Current
- - Coordinate vehicle logistics including pickup, delivery, and inventory organization
- - Maintain accurate records related to vehicle movement and service activities
- - Communicate with internal departments to ensure workflow efficiency
- - Support daily operations in a fast-paced, customer-focused environment
- - Ensure adherence to safety and procedural guidelines
- Streamlined service operations processes to enhance efficiency and reduce turnaround times.
- Coordinated cross-functional communication between departments to improve workflow effectiveness.
- Assisted in the development of training materials for new staff, promoting consistent service standards.
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Contributed to team success by providing consistent support to colleagues in various service tasks and functions.
Front Desk Receptionist
Edgecare Dental
06.2019 - 05.2021
- -
- Implemented process improvements that reduced patient wait times and increased overall satisfaction.
- Coordinated communication between patients and medical staff to enhance service delivery.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
Operations Dispatcher
Progress Transit
02.2016 - 05.2018
- - Coordinated transportation routes and monitored real-time operations to ensure on-time service
- - Communicated with drivers regarding traffic conditions, incidents, and service disruptions
- - Answered multi-line phones and relayed time-sensitive information accurately
- - Prepared reports, maintained files, and completed administrative documentation
- - Managed multiple priorities while responding to unexpected operational changes
- Coordinated daily transit schedules to optimize route efficiency and on-time performance.
- Monitored real-time vehicle locations using GPS tracking systems for effective dispatching.
- Implemented workflow enhancements that improved response times to service requests and incidents.
- Reduced response times for emergency situations through effective prioritization and efficient deployment of resources.
- Communicated with drivers to address operational issues and ensure safety compliance.
Education
Business Management
Monroe College
01.2026
High School Diploma - undefined
Gorton High School
01.2019
Skills
- Patient & Customer Communication
- Scheduling & Coordination
- Documentation & Recordkeeping
- Inventory Control & Auditing
- Compliance & Accuracy
- Data Entry & Reporting
- Multitasking
- Team Collaboration
Timeline
Service Operations Assistant
Car Factory Expo
06.2021 - Current
Front Desk Receptionist
Edgecare Dental
06.2019 - 05.2021
Operations Dispatcher
Progress Transit
02.2016 - 05.2018
High School Diploma - undefined
Gorton High School
Business Management
Monroe College