Ericka Witek
Fishers,IN
Summary
Dynamic Senior Manager at Cityblock Health with proven expertise in team leadership and performance management. Successfully opened three new markets and enhanced operational workflows, driving quality improvement initiatives. Skilled in financial analysis and change management, fostering a culture of collaboration and accountability to achieve exceptional member outcomes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Manager, Care Team
Cityblock Health
Indianapolis, Indiana
12.2023 - Current
- Provided direct supervision and leadership to 4 Care Team Leads, supporting their development and ensuring achievement of performance expectations.
- Helped to develop a new contract and open 3 markets outside of Indiana.
- Currently oversight of 4 markets including Indiana, Illinois, Michigan and Ohio.
- Contributed to the monthly population health meetings.
- Had oversight of the markets P & L margins, while attending monthly finance meetings.
- Worked on the weekly sitrep that touched on market updates including targets, performance, and trends, discussing any plans to work on certain areas not hitting targets.
- Continued responsibilities as below
Manager, Care Team
Cityblock Health
Indianapolis, Indiana
11.2022 - 12.2023
- Provided direct supervision and leadership to 3 Care Team Leads, supporting their development and ensuring achievement of performance expectations.
- Partnered with Market and Hub Operations teams to identify and raise systemic barriers, inform upcoming initiatives, and lead implementation and change management efforts, while being accountable for results.
- Held accountability for overall Care Team performance, including key metrics, member outcomes, and team development.
- Delivered 1:1 coaching and support to Care Teams experiencing challenges in meeting performance targets; collaborated on development plans for underperforming staff.
- Assisted in performance management conversations by offering constructive feedback and guidance to improve individual and team results.
- Managed quality of Community Health team’s documentation including, maintaining documentation and member management standards and partnered with the Care Team Leads to ensure quality improvement.
- Regularly reviewed and managed market queues to ensure timely task completion and appropriate follow-up on outstanding items, including being in charge of Market member spend.
- Currently serving as key stakeholder, driver and accountable partner in Care Team strategy.
- Help provide crisis intervention for high risk member needs as they arise.
- Support Behavioral Health Manager as needed.
- Work with other Programs and Managers within the Indiana market, other markets and central teams to help to improve each program and needs arise and as new programs/initiatives come out.
- Created and implemented operational workflows to streamline processes and improve efficiency; provided training to ensure consistent execution across teams.
- Designed and presented quarterly training sessions and materials to ensure staff remained current on best practices, policy updates, and member care strategies.
- Championed quality improvement efforts by overseeing documentation standards and partnering with leads to ensure high-quality member management.
- Promoted a culture of non-judgmental, person-centered care; encouraged feedback from members and staff to drive continuous improvement.
Care Team Lead
Cityblock Health
Indianapolis, Indiana
06.2022 - 11.2022
- Effectively helped start a new market while creating workflows and processes.
- Provide supervision and leadership for a team of Community Health Partners (CHPs), supporting them in meeting population level expectations.
- Lead the operations of an interdisciplinary care team, directly coordinating team time for each of the care team members.
- Provide guidance, coaching, and training around engagement, care planning, and longitudinal care.
- Support CHPs through their member outreach and engagement efforts.
- Hold CHPs accountable for completing a comprehensive assessment of members’ health needs, including physical, behavioral and social.
- From that assessment, support the development of member-driven, member-centered action plans that address social needs.
- Model how to foster lasting and trusting relationships by doing so with your team and your members.
- Act as a point person for the members on your team’s panels; co-visit members with CHPs, provide assistance in crises, etc.
- Support your team to work with members longitudinally to achieve their goals and identify new needs.
- Run daily huddle meetings.
Social Support Supervisor
Anew Hospice
Indianapolis, Indiana
05.2021 - 06.2022
- Inform and confer with the Director of Clinical Services and Administrator on patient, personnel, and service management topics.
- Supervise the psychosocial team including; social workers, chaplains, bereavement coordinators, and volunteer coordinator.
- Serve as a member of the interdisciplinary team to support interdisciplinary assessment, development, communication, and implementation.
- Onboard compassionate and skilled clinical team members to ensure staffing levels are sufficient to meet patient needs.
- Head the employee engagement committee.
Medical Social Worker/Trainer
Anew Hospice
Indianapolis, Indiana
05.2020 - 06.2022
- Act as trainer and preceptor for incoming new hires, and creator of on-call scheduling.
- Educates new employees on clinical system and how to use it.
- Provide wide range of psychosocial services to terminally ill patients and their families.
- Assess patient needs and implement social service goals into care plan to alleviate patients’ personal and familial hardships.
- Ensure care plan addresses patient and family needs, such as providing counseling, community referrals, and pre- and post-bereavement care.
Medical Social Worker
Kindred Hospice
Indianapolis, Indiana
11.2017 - 05.2020
- Provided wide range of social services to terminally ill patients and their families.
- Reviewed plan of care to assess patient needs.
- Implemented plan of care provisions to meet their needs, including resources like supportive counseling, problem solving, and anticipatory grief care.
- Acted as trainer and preceptor for incoming new hires, and creator of on-call scheduling.
Care Coordinator
RepuCare
Indianapolis, Indiana
11.2016 - 11.2017
- Worked as a program specialist to coordinate member care for Medicaid Insurance.
- Educated members about their health benefits, while encouraging program compliance and positive outcomes.
- Kept providers and community outreach informed on program components and available resources and support services.
- Worked closely with physicians, treatment teams, and members to develop an optimal care plan.
Caregiver
Senior1 Care
Carmel, Indiana
05.2013 - 11.2016
- Acted as an at-home caregiver to elderly population.
- Assisted clients with household tasks, daily living activities, and light errands.
- Demonstrated patience and compassion while creating a safe environment.
Education
MASTER OF BUSINESS -
University of Southern Indiana
Indiana01.2021
MASTER OF SOCIAL WORK -
University of Louisville
Kentucky01.2016
BACHELOR OF SOCIAL WORK -
Indiana University
Indiana01.2015
Skills
- Team leadership
- Performance management
- Financial analysis
- Change management
- Quality improvement
- Operational workflows
- Problem solving
- Market analysis
- Team development
Certification
- Licensed Social Worker, Indiana, 09/01/17
- Licensed Clinical Social Worker, Indiana, 04/01/22
- Licensed Clinical Social Worker, Illinois, 03/01/25
- Licensed Clinical Socail Worker, Michigan 04/22/25
- Certified Dementia Practitioner, National Council of Certified Dementia Practitioners (NCCDP), 07/01/21
Practicum And Internship
- Indiana University Health Methodist Hospital, Indianapolis, IN, 08/01/15 - 04/01/16, Observed and participated in individual patient care, and assessed and documented patient notes., Assisted conducting care meetings and creating care plan goals.
- The Kolbe Center, Indianapolis, IN, 08/01/14 - 05/01/15, Observed and/or led group counseling sessions and helped with administrative duties at outpatient addiction center.
References
References available upon request.
Timeline
Senior Manager, Care Team
Cityblock Health
12.2023 - Current
Manager, Care Team
Cityblock Health
11.2022 - 12.2023
Care Team Lead
Cityblock Health
06.2022 - 11.2022
Social Support Supervisor
Anew Hospice
05.2021 - 06.2022
Medical Social Worker/Trainer
Anew Hospice
05.2020 - 06.2022
Medical Social Worker
Kindred Hospice
11.2017 - 05.2020
Care Coordinator
RepuCare
11.2016 - 11.2017
Caregiver
Senior1 Care
05.2013 - 11.2016
MASTER OF BUSINESS -
University of Southern Indiana
MASTER OF SOCIAL WORK -
University of Louisville
BACHELOR OF SOCIAL WORK -
Indiana University
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