Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ericka Jackson

Monroe ,LA

Summary

To work in a positive environment where there is great customer service. I am a hardworking and decicated individual, I enjoy learning new skills and broadening my intellect, I am a people- oriented person and I would definitely be an asset to your company. I have excellent communication skills and ability to conduct oral presentation, Everything I do is to the best of my ability and I will exceed all EXPECTATIONS.

Overview

15
15
years of professional experience

Work History

Customer Service Representative Utilities Dept

Spherion Staffing/Entergy
West Monroe , LA
09.2023 - 01.2025
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Consulted with customers to resolve service and billing issues.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.

Marketing Representative

Daren Moody State Farm
Monroe, LA
02.2022 - 09.2023
  • Contacted individuals and businesses to devise cooperative promotions.
  • Managed client marketing strategies and product promotion campaigns.
  • Forecasted and tracked marketing and sales trends.

Customer Service Representative

City of Monroe
Monroe, LA
09.2021 - 02.2022
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to resolve service and billing issues.
  • Made outbound calls to obtain account information.
  • Answered incoming telephone calls to provide store, products and services information.
  • Answered inbound calls, chats and emails to facilitate customer service.

Customer Service Representative

Advantage Resource Staffing
Monroe, LA
12.2020 - 09.2021
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Answered 20+ inbound calls per day and directed to designated individuals or departments.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Reviewed account and service histories to identify trends and issues.
  • Answered customer questions and addressed concerns, resulting in 30% reduction in complaint calls.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Made outbound calls to obtain account information.
  • Answered incoming telephone calls to provide store, products and services information.

Medical Receptionist

Affinity Health Group
Monroe, LA
10.2019 - 06.2020
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
  • Processed patient payments and scanned identification and insurance cards.
  • Entered patient information, including insurance, demographic and health history into system to keep all records up-to-date.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Straightened up waiting room to maintain neat and organized space.
  • Informed patients of financial responsibilities prior to rendering services.
  • Set up appointments for physician visits and procedures using calendar software.

Medical Screener Supervisor

Octapharma Plasma Center
Monroe, LA
05.2010 - 07.2019
  • Collected information on patient vital signs, including current height, weight and BP.
  • Completed donor payment transactions and updated information in system.
  • Established new donor files and added detailed information.
  • Performed finger sticks and utilized hemoglobin to test blood for iron and protein levels.

Education

High School Diploma -

Enterprise High School
Phoenix, AZ
07.2005

Skills

Data Entry

Excellent Customer Service Skills

Leadership

Teamwork

Understanding Customer Needs

Timeline

Customer Service Representative Utilities Dept

Spherion Staffing/Entergy
09.2023 - 01.2025

Marketing Representative

Daren Moody State Farm
02.2022 - 09.2023

Customer Service Representative

City of Monroe
09.2021 - 02.2022

Customer Service Representative

Advantage Resource Staffing
12.2020 - 09.2021

Medical Receptionist

Affinity Health Group
10.2019 - 06.2020

Medical Screener Supervisor

Octapharma Plasma Center
05.2010 - 07.2019

High School Diploma -

Enterprise High School

Similar Profiles

CREATE PROFILE
Ericka Jackson