Erick Crawford
Summary
Detail-oriented Food Delivery professional with 7+ years of experience ensuring timely and accurate deliveries across Manhattan and beyond. Known for maintaining high standards of customer satisfaction and safety, even under challenging weather conditions. Seeks to leverage meticulous record-keeping and problem-solving skills in a dynamic team, aiming for growth and excellence in customer service. Security professional with solid background in protecting assets and ensuring safety. Proven ability to assess risks, manage security protocols, and respond effectively to incidents. Strong focus on collaborative team efforts and adapting to evolving security needs. Reliable and skilled in surveillance, access control, and emergency response. Knowledgeable security patrol and stationary security with solid background in maintaining secure environments. Proven track record of effectively managing access control, conducting thorough patrols, and resolving security incidents promptly. Demonstrated expertise in surveillance and risk assessment, ensuring safety and security of assets and personnel. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Security Officer
Uniquest Corporation
06.2024 - 01.2026
- Front Door Security for Bars included checking IDs while taking money and giving wristbands for guest.
- Security for private events in bars and other events.
- Security for Rooftop Films in NYC's expensive Dj and Lighting equipment Equipment..
- Security for Rooftop Films in NYC
- Security for Parking Lot.
- Security for Alamo Drafthouse Cinema Brooklyn and Manhattan.
- Security for a bar called Jakes Dilemma.
- Security for a bar called The Grisly Pear downtown in lower manhattan.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked and verified photo identification prior to granting facility access.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Examined doors, windows and gates to verify security.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
Food Delivery
Wonder
07.2023 - 01.2026
- Managed timely delivery of orders in Manhattan's Chelsea area
- Ensured customer satisfaction despite challenging weather conditions
- Maintained punctuality and professionalism in all deliveries
- Adapted to changing weather conditions, delivering in heat, rain, and storms
- Maintained meticulous records of deliveries, ensuring accuracy and efficiency in the Chelsea area
- Demonstrated strong teamwork by assisting servers with food delivery during peak times when needed.
- Collaborated with kitchen staff to ensure timely food delivery and consistent quality for guest satisfaction.
- Collaborated with front-of-house staff to ensure seamless communication between kitchen and service teams, resulting in timely food delivery to guests.
- Collaborated with kitchen staff to maintain seamless communication, resulting in timely food delivery and enhanced guest experience.
- Enhanced team morale by sharing tips and best practices for efficient food delivery.
- Boosted event efficiency by effectively coordinating with kitchen staff and fellow servers for timely food delivery.
- Improved customer satisfaction with timely and accurate food delivery.
Food Delivery
BarneyBrown
02.2022 - 05.2022
- Delivered catering orders to high-profile clients with utmost professionalism
- Efficiently navigated through adverse weather conditions to ensure timely delivery
- Showcased innovative problem-solving skills in handling logistical challenges
- Efficiently managed timely deliveries across diverse weather, showcasing reliability and resilience
- Demonstrated strong teamwork by assisting servers with food delivery during peak times when needed.
- Enhanced team morale by sharing tips and best practices for efficient food delivery.
- Supported servers in managing large parties by coordinating food delivery, keeping tables clean, and maintaining drink refills.
- Managed a team of servers to ensure timely food delivery and proper table settings for all banquets.
- Handled large parties efficiently, ensuring timely food delivery while maintaining high levels of customer satisfaction.
- Increased customer satisfaction with quick and courteous food delivery.
- Improved customer satisfaction by assisting in timely food delivery during peak hours.
- Streamlined food delivery process, ensuring timely and accurate order completion for guests.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
Food Delivery
UberEats
03.2020 - 09.2020
- Achieved high customer ratings through excellent service
- Solved delivery issues efficiently to ensure seamless service
- Navigated through traffic effectively to meet delivery deadlines
- Ensured timely and safe food delivery, adhering to traffic and Covid-19 protocols, enhancing customer satisfaction
- Maintained high delivery ratings through efficient route planning and excellent customer service
- Adhered strictly to health and safety guidelines during food delivery, ensuring zero incidents
- Optimized delivery routes across multiple boroughs for punctuality, improving overall efficiency
Student Intern
CAMBA Inc
09.2019 - 01.2020
- Maintained electrical equipment ensuring optimal performance
- Performed cleaning duties to maintain a safe and hygienic workspace
- Organized events, demonstrating leadership and teamwork skills
- As a Student Intern at CAMBA Inc, spearheaded event organization, enhancing team efficiency
- Independently managed and maintained electrical equipment, ensuring operational excellence
- Executed thorough cleaning and maintenance tasks, upholding high standards of workplace safety
- Built professional relationships with colleagues at all levels within the organization, strengthening interpersonal communication skills during the internship experience.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Gained exposure to various aspects of the industry through active participation in company events, workshops, and training sessions during the internship period.
- Developed time-management skills through balancing multiple assignments while consistently meeting deadlines during the internship period.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Enhanced internship experience by actively participating in team meetings and contributing valuable ideas.
- Demonstrated adaptability by learning new software programs and tools quickly, enhancing overall efficiency within the intern role.
- Expanded professional network by actively engaging with colleagues and mentors within the organization, fostering valuable connections for future career opportunities.
- Sorted and organized files, spreadsheets, and reports.
- Analyzed problems and worked with teams to develop solutions.
- Maintained database systems to track and analyze operational data.
- Created and managed project plans, timelines and budgets.
- Gathered, organized and input information into digital database.
- Frequently inspected production area to verify proper equipment operation.
Teammember/Cashier
Walgreens
02.2018 - 04.2018
- Managed payment processing efficiently
- Provided insightful product knowledge to customers
- Maintained well-stocked merchandise
- Ensured selling floor was always in pristine condition
- Boosted store efficiency by swiftly processing payments and educating customers on products
- Provided comprehensive product knowledge, enhancing customer decision-making and satisfaction
- Played a key role in team efforts to exceed sales targets through exceptional floor monitoring and customer service
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Assisted customers in selecting merchandise best suited to needs.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Boosted team morale and productivity with recognition programs and constructive feedback.
- Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
Server/Teammember
Positive Influence
04.2017 - 08.2017
- Maintained cleanliness, ensuring a pleasant dining environment
- Facilitated customer requests, enhancing their dining experience
- Organized venue for events, improving operational efficiency
- Managed event records, ensuring accurate documentation
- Enhanced event efficiency by streamlining space organization and record-keeping, leading to smoother operations
- Meticulously managed event spaces and records, ensuring top-notch organization and customer satisfaction
Education
Honors High School Diploma -
The James Baldwin School
New York, NY11.2024
Certificate of completion -
CAMBA
New York, NY11.2024
Skills
- Well-organized
- Goal-oriented
- Dependable
- Outstanding communication
- Customer service skills
- Attention to detail
- Able to work without supervision
- Team player
- Challenge Growth
- Positive working environment
- General security
- Superior customer service
- Surveillance
- Patrol operations
- Visitor tracking
- Stationary surveillance
- Personnel screening
- Interior and exterior patrol
- Alarm monitoring
- Surveillance expertise
- Shift work experience
- Checkpoint management
- Identification verification
- Work ethic
- Patrolling
- Verbal and written communication
- Reliability
- Punctuality
- Security camera monitoring
- Reporting skills
- Emergency awareness
- Event security
- Patrol techniques
- Keen observer
- Perimeter security
- Security operations experience
- Radio communication
- Grounds monitoring
- Parking enforcement
- Bagging inspection
- Building patrol
- Premises surveillance
- Visitor management
- Detail orientation
- Report Writing
- Detail Oriented
- Security Protocols
- Multitasking
- Multitasking Abilities
- Problem-solving abilities
- Situational Awareness
- Physical Strength
- Team building
- Public Safety
- Crowd Control
- Conflict Resolution
- Professionalism
- Adaptability
- English fluency
- Legible report writing
- High level of integrity
- Entrance control
- Premises patrol
- Conflict de-escalation
- Conflict resolution techniques
- Relationship building and management
Personal Information
Age: 24
Certification
18 Hour Security Guard Certification
6 Hour Security Guard Certification
Security Guard License
Timeline
Security Officer
Uniquest Corporation
06.2024 - 01.2026
Food Delivery
Wonder
07.2023 - 01.2026
Food Delivery
BarneyBrown
02.2022 - 05.2022
Food Delivery
UberEats
03.2020 - 09.2020
Student Intern
CAMBA Inc
09.2019 - 01.2020
Teammember/Cashier
Walgreens
02.2018 - 04.2018
Server/Teammember
Positive Influence
04.2017 - 08.2017
Honors High School Diploma -
The James Baldwin School
Certificate of completion -
CAMBA
18 Hour Security Guard Certification
6 Hour Security Guard Certification
Security Guard License
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