Erick Gilmore
Houston,Texas
Summary
Experienced Case Manager specializing in career planning and vocational skill development. Knowledgeable about available program resources and current market conditions. Organized multitasker with excellent planning and problem-solving abilities.
Overview
24
24
years of professional experience
Work History
Case Manager
The Houston Launch Pad
2024.06 - Current
- Developed customized employment plans for clients, addressing unique career goals and barriers to employment.
- Provided ongoing case management services, monitoring client progress toward employment goals and making necessary adjustments to plans.
- Facilitated workshops on job readiness skills, empowering clients to confidently enter the workforce.
- Connected clients with appropriate community resources to address barriers such as transportation, childcare, and housing issues.
Disabled Veteran’s Outreach Program (DVOP) Specialist
Texas Veterans Commission
2019.01 - Current
- Provided concentrated employment services to enhance the employability of 40 plus disabled veterans annually
- Exceeded expectation when conducting employment workshop, resource, and job fairs yearly
- Preformed professional level duties in areas of veteran’s outreach and registration, work history assessment, vocational guidance, employment planning employability services, referral, and with a job placement 80%.
- Promoted a supportive environment for clients by demonstrating empathy, understanding, and patience during difficult conversations or situations.
- Organized job fairs and networking events, connecting Veterans with potential employers in various industries.
Case Manager
American G.I. Forum National Veterans Outreach Program
2017.01 - 2019.01
- Identified, offices, or other venues/outlets conducive to the successful distribution of information of program information that would result in the enrollment of clients that would benefit from the program services
- Trained and mentor other case managers on processes and procedures, whom would be responsible for motivating participants to follow the service strategy developed for each of them, and to monitor the progress of participants from assessment through job placement, and follow-up
- Provided high-level case management to veterans and exceeded specific and measurable goals; including number of placements per month, support services, training requirements for the client, job preparation assistance, coordination and contact assistance with other community service providers that may provide additional assistance for the client
- Assisted veterans with getting placed with employment, which resulted in a 96% placement rating across two different employment programs in 2016-2017 fiscal year.
Telephone Banker
J.P. Morgan Chase
2015.11 - 2016.08
- Explored and resolve customer problems acting as customer liaison between other bank departments
- Researched customer question regarding electronic funds transfer, deposit, debit cards, accounts transaction
- Assisted customers with routine account related request such as stop payment, bill pay, closed debit cards, and online banking
- Answered an average of 50 calls per day from clients; help increased satisfaction by 10%.
- Maintained high-quality service standards, consistently meeting or exceeding performance metrics.
- Handled high call volumes while maintaining excellent rapport-building skills with each interaction.
Visa & Passport Specialist
Center for International Business Travel
2015.02 - 2015.08
- Communicated with customers regarding up-to-date visa and passport requirement based on international and domestic regulation
- Created and implement solutions to overcome processing challenges in order to meet customer needs
- Supported the sale’s team growth initiative by regularly providing feedback for visa and passport related question.
Customer Service Associate
Walgreens
2013.11 - 2015.02
- Solicited sales of new and additions services and products
- Exhibited extraordinary customers service; employee of the month in July & August
- Handled customer inquiries and complaints by actively listening to customers.
- Maintained a high level of product knowledge, providing accurate information to customers.
Loan Counselor
Nationstar Mortgage
2012.05 - 2014.01
- Negotiated with borrowers, executives of estates, authorized third party, to develop foreclosure solutions including repayment plans, government modifications, solutions including deed-in lieu, and short sells
- Collected pertinent information through frequent customer interaction, and studied and evaluated financial document to check for discrepancies
- Abided by state and federal law and regulatory acts such as the Truth in Lending Act Dodd- Franks Act, and Equal Credit Opportunity Act.
Supervisor
Louisiana State University Dining
2011.01 - 2012.05
- Trained working preparation, service, and safety procedures
- Observed and evaluated workers and work procedures to ensure quality standards and service, completed disciplinary write-ups
- Performed various financial activities, such as cash handling, deposit preparation, and payroll
- Oversaw a team of 15 employees; delegated tasks among employee to increase overall productivity by 25%.
Student Intern
Workforce Investment Act
2008.08 - 2010.11
- Assisted participants with long- term with completing career profiles which included assisting them with long-term employment goals, work history, strengths, and factors that related to the current vocational goals
- Provided education and support to family members about work and gathered input about skills, interest, strengths of clients and ideas for support
- Conducted contacts each week to learn about the needs of the businesses and employer need, to talk about specific clients who were looking for work and /or to talk about employer services.
Unit Supply Specialist /Heavy Equipment Operator
U.S. Army
2000.06 - 2008.09
- Received and counted stock items and record data manually or using computer
- Marked stock items using identification tags, stamps, electric marking tools or laboring equipment
- Verified inventory computation by comparing them to physical count of stock and investigate discrepancies or adjust errors
- Learned and followed safety regulations by avoid potential hazards situation on the work site
- Monitor operations to ensure the health and safety standards are met
- Maneuvered equipment equipped with blades in successive passes over working areas to remove topsoil, and rocks to distribute and level earth or terrain.
Education
Bachelor of Science-Business Management -
Southern University A&M
Baton Rouge, Louisiana12.2010
Skills
- Decision Maker
- Oral and written communications skills
- Interpersonal/human relations skills
- Counseling/organization skills
- Ability to lead and develop
- Self-motivated and assertive
- Problem Solving Reasoning
- Referral Coordination
- Community Outreach
- Case Management
- Recruitment
- Community Resources
- Client Advocacy
- Relationship Building
- MS Office
Timeline
Case Manager
The Houston Launch Pad
2024.06 - Current
Disabled Veteran’s Outreach Program (DVOP) Specialist
Texas Veterans Commission
2019.01 - Current
Case Manager
American G.I. Forum National Veterans Outreach Program
2017.01 - 2019.01
Telephone Banker
J.P. Morgan Chase
2015.11 - 2016.08
Visa & Passport Specialist
Center for International Business Travel
2015.02 - 2015.08
Customer Service Associate
Walgreens
2013.11 - 2015.02
Loan Counselor
Nationstar Mortgage
2012.05 - 2014.01
Supervisor
Louisiana State University Dining
2011.01 - 2012.05
Student Intern
Workforce Investment Act
2008.08 - 2010.11
Unit Supply Specialist /Heavy Equipment Operator
U.S. Army
2000.06 - 2008.09
Bachelor of Science-Business Management -
Southern University A&M
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