Eric Kissi
IT Security Engineer
Oxnard,CA
Summary
IT professional with 8 years of experience developing and implementing security solutions in fast-paced environments. Skilled in training users and resolving IT issues with proven history of delivering exceptional risk management support.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
4
4
Certifications
Work History
Access Security Analyst
Cathay Bank
Rosemead, CA
06.2022 - Current
- Provided safety reports and data analysis to building managers to inform security processes.
- Reduced security risks by 7% through enhancing protocols and ensuring adherence to regulations.
- Performed periodic audits on access reviews for 141 applications and 4837 users
- Monitored use of data files and regulated access to protect secure information.
Desktop Support Analyst
UCLA Health ISS
Agoura Hills, CA
03.2022 - 06.2022
- Troubleshot various technical issues dealing with printers, network and phone systems .
- Worked with third-party vendors to resolve issues with hardware or software covered by annual maintenance agreements.
- Configured hardware, peripherals, and software to set up workstations for both onsite and remote employees.
- Led 3-person team to rendered swift technical support to healthcare practitioners.
- Performed disk encryption, firewall and patch management to maintain security of patients’ information.
- Maintained current knowledge of Windows and Linux operating systems.
IT Operations Supervisor
US Navy
Port Hueneme, CA
01.2021 - 03.2022
- Supervised 13 personnel in closing and resolving over 1500 trouble tickets.
- Oversaw deployment of military-grade satellite communication equipment to enable internet connectivity during field training exercises.
- Responsible for domain, user, and group policy management in Active directory.
- Reduced trouble ticket reopening by 70% by ensuring proper training was conducted
- Documented and published detailed instructions on how to resolve common computer and network issues without escalation to IT department.
- Served as administrator for over 600 end-users in both Windows 10 and Linux environments.
Information Systems Technician
US Navy
Port Hueneme, CA
02.2019 - 03.2022
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems, and key processes for Windows 10 and MacOS.
- Created about 200 and maintained over 600 enterprise end-user accounts and assets using Active Directory.
- Installed, troubleshot, and repaired basic hardware and software components and access to network shared resources to ensure smooth and efficient workflow.
Logistics Coordinator
US Navy
Okinawa, Japan
02.2019 - 12.2019
- Developed and implemented technical project management tools such as plans, schedules and responsibility and compliance matrices using Oracle NetSuite
- Processed and entered customer orders into database and provided proactive customer service for accounts resulting in shipping and receipts of 3,000 parts.
- Verified accurate account invoicing through collaboration with accounting department using NetSuite ERP software.
- Coordinated 800 shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Completed timely data entry of over 800 new orders, labeled containers and placed in accurate storage locations.
IT Systems Administrator
Boston Premier Microfinance Ltd
Accra, Greater Accra
06.2014 - 05.2018
- Provided comprehensive training to over 150 internal and off-site users to enforce security of computer systems, optimize systems maintenance, and resolve recurring user issues.
- Spearheaded 100% inventory control measures to replenish and maintain IT equipment to ensure smooth workflow.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis, and issue resolution.
- Implemented internet and intranet applications on multiple platforms
Education
Bachelor of Science - Cybersecurity
National University
La Jolla, CA 11.2020 - Current
Certification
Computer Operator, Department of Labor
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Nearly all men can stand adversity, but if you want to test a man’s character, give him power.
Abraham Lincoln
Skills
Information security
undefinedTimeline
Access Security Analyst
Cathay Bank
06.2022 - Current
Google IT Support
06-2022
Cybersecurity Risk Management Framework
06-2022
Desktop Support Analyst
UCLA Health ISS
03.2022 - 06.2022
Network and Computer Hardware Specialist, Department of Defense
02-2022
Computer Operator, Department of Labor
11-2021
IT Operations Supervisor
US Navy
01.2021 - 03.2022
Bachelor of Science - Cybersecurity
National University
11.2020 - Current
Information Systems Technician
US Navy
02.2019 - 03.2022
Logistics Coordinator
US Navy
02.2019 - 12.2019
IT Systems Administrator
Boston Premier Microfinance Ltd
06.2014 - 05.2018
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