Eric Kissi
IT Security Engineer
Oxnard,CA
Summary
IT professional with 8 years of experience developing and implementing security solutions in fast-paced environments. Skilled in training users and resolving IT issues with proven history of delivering exceptional risk management support.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
4
4
Certifications
Work History
Access Security Analyst
Cathay Bank
Rosemead, CA
06.2022 - Current
- Provided safety reports and data analysis to building managers to inform security processes.
- Reduced security risks by 7% through enhancing protocols and ensuring adherence to regulations.
- Performed periodic audits on access reviews for 141 applications and 4837 users
- Monitored use of data files and regulated access to protect secure information.
Desktop Support Analyst
UCLA Health ISS
Agoura Hills, CA
03.2022 - 06.2022
- Troubleshot various technical issues dealing with printers, network and phone systems .
- Worked with third-party vendors to resolve issues with hardware or software covered by annual maintenance agreements.
- Configured hardware, peripherals, and software to set up workstations for both onsite and remote employees.
- Led 3-person team to rendered swift technical support to healthcare practitioners.
- Performed disk encryption, firewall and patch management to maintain security of patients’ information.
- Maintained current knowledge of Windows and Linux operating systems.
IT Operations Supervisor
US Navy
Port Hueneme, CA
01.2021 - 03.2022
- Supervised 13 personnel in closing and resolving over 1500 trouble tickets.
- Oversaw deployment of military-grade satellite communication equipment to enable internet connectivity during field training exercises.
- Responsible for domain, user, and group policy management in Active directory.
- Reduced trouble ticket reopening by 70% by ensuring proper training was conducted
- Documented and published detailed instructions on how to resolve common computer and network issues without escalation to IT department.
- Served as administrator for over 600 end-users in both Windows 10 and Linux environments.
Information Systems Technician
US Navy
Port Hueneme, CA
02.2019 - 03.2022
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems, and key processes for Windows 10 and MacOS.
- Created about 200 and maintained over 600 enterprise end-user accounts and assets using Active Directory.
- Installed, troubleshot, and repaired basic hardware and software components and access to network shared resources to ensure smooth and efficient workflow.
Logistics Coordinator
US Navy
Okinawa, Japan
02.2019 - 12.2019
- Developed and implemented technical project management tools such as plans, schedules and responsibility and compliance matrices using Oracle NetSuite
- Processed and entered customer orders into database and provided proactive customer service for accounts resulting in shipping and receipts of 3,000 parts.
- Verified accurate account invoicing through collaboration with accounting department using NetSuite ERP software.
- Coordinated 800 shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Completed timely data entry of over 800 new orders, labeled containers and placed in accurate storage locations.
IT Systems Administrator
Boston Premier Microfinance Ltd
Accra, Greater Accra
06.2014 - 05.2018
- Provided comprehensive training to over 150 internal and off-site users to enforce security of computer systems, optimize systems maintenance, and resolve recurring user issues.
- Spearheaded 100% inventory control measures to replenish and maintain IT equipment to ensure smooth workflow.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis, and issue resolution.
- Implemented internet and intranet applications on multiple platforms
Education
Bachelor of Science - Cybersecurity
National University
La Jolla, CA 11.2020 - Current
Certification
Computer Operator, Department of Labor
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Nearly all men can stand adversity, but if you want to test a man’s character, give him power.
Abraham Lincoln
Skills
Information security
Access Control Systems
Security threat response
System upgrades
Hardware knowledge
Technical Analysis
Infrastructure planning
Product development
Excellent Communication
Microsoft Office Suite Proficiency
Windows Server Proficiency
Timeline
Access Security Analyst
Cathay Bank
06.2022 - Current
Google IT Support
06-2022
Cybersecurity Risk Management Framework
06-2022
Desktop Support Analyst
UCLA Health ISS
03.2022 - 06.2022
Network and Computer Hardware Specialist, Department of Defense
02-2022
Computer Operator, Department of Labor
11-2021
IT Operations Supervisor
US Navy
01.2021 - 03.2022
Bachelor of Science - Cybersecurity
National University
11.2020 - Current
Information Systems Technician
US Navy
02.2019 - 03.2022
Logistics Coordinator
US Navy
02.2019 - 12.2019
IT Systems Administrator
Boston Premier Microfinance Ltd
06.2014 - 05.2018