Erick Michel
Richmond,CA
Summary
Proven professional with a strong background in customer service and logistics, demonstrated at reputable companies. Excelled in roles requiring physical strength, attention to detail, and exceptional relationship-building skills. Achieved significant improvements in customer satisfaction and operational efficiency, leveraging manual dexterity and a positive, adaptable approach to meet diverse client needs.
Overview
10
10
years of professional experience
Work History
GMP Mirco-cleaner
Controlled Contamination Services
Hayward
12.2023 - 02.2025
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Provided assistance to other staff members with cleaning of difficult areas.
- Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
Amazon Delivery Driver
Amazon
Richmond, CA
02.2023 - 11.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
Sheet Metal Worker
Bay City Mechanical
Richmond, CA
09.2022 - 02.2023
- Used rulers, squares and scribes to measure and mark dimensions and reference lines on materials.
- Fastened joints and seams together to assemble components into sheet metal products.
- Improved project efficiency by accurately measuring, cutting, and assembling sheet metal components.
- Enhanced workplace safety through proper use of tools and equipment during fabrication tasks.
Customer Service Representative
Ups Store
Richmond , CA
02.2022 - 09.2022
- Provided primary customer support to internal and external customers.
- Maintained account information with regular updates to customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Preloader
UPS Northbay
Richmond, CA
05.2021 - 01.2022
- Lifted and slid packages weighing up to 70 pounds on conveyor belts to transport items.
- Moved Packages and boxes using utility dolly and truck ramp.
- Arranged items at destination according to requests and instructions.
- Used handheld scanners to efficiently track and maneuver packages throughout distribution network.
- Worked on more than one ups package vehicle with each having more than 200+ packages
Customer Service Representative
Marin Cleaners
San Rafael , CA
03.2015 - 05.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended Services to customers, thoroughly explaining details.
- Leveraged sales expertise to promote Services and capitalized on upsell opportunities.
- Answered constant flow of customer calls with minimal wait times.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Cultivated customer loyalty, promoted repeat business and improved sales.
Education
Diploma -
Novato High School
Novato, CA06.2019
Skills
- Work Order Following
- Decision Making
- Manual Dexterity
- Physical Strength and Stamina
- Stacking and Staging
- Willing to Learn
- Adaptable to Changing Needs
- Tool and Supply Organization
- Relationship Building
- Attention to Detail
- Quality Assessment and Assurance
- Loading and Unloading
Languages
Spanish
Timeline
GMP Mirco-cleaner
Controlled Contamination Services
12.2023 - 02.2025
Amazon Delivery Driver
Amazon
02.2023 - 11.2023
Sheet Metal Worker
Bay City Mechanical
09.2022 - 02.2023
Customer Service Representative
Ups Store
02.2022 - 09.2022
Preloader
UPS Northbay
05.2021 - 01.2022
Customer Service Representative
Marin Cleaners
03.2015 - 05.2019
Diploma -
Novato High School