Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

ERICK O MARTINEZ GOMEZ

Summary

Versatile and results-driven, I excelled at Days Inn Hotel by streamlining operations and fostering teamwork, significantly enhancing guest satisfaction. Partially skilled in electrical systems maintenance and adaptability, my proactive approach and problem-solving abilities ensure peak operational efficiency and service excellence, embodying a commitment to continuous improvement and collaborative success.

Knowledgeable and dedicated customer service professional with extensive experience in the costumer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Grew up working in the construction field at a young age and learned the basics. Determined to learn new skills and adapt to new work environment. Willing to cover shifts if necessary as well as work 6 days a week if needed.

Overview

2025
2025
years of professional experience

Work History

Hotel Maintenance Engineer

Days Inn Hotel
  • Streamlined communication between front desk staff and maintenance team, ensuring that guests'' concerns were addressed quickly and efficiently.
  • Created detailed reports on maintenance activities, allowing management to make informed decisions regarding resource allocation and capital improvement planning.
  • Maintained an organized maintenance workshop, ensuring that tools and supplies were readily available for staff to complete tasks efficiently and effectively.
  • Maintained accurate records of all completed work orders, inventory levels, and warranty information for easy reference during audits or future repairs.
  • Collaborated with housekeeping staff to ensure all rooms were maintained at the highest level of cleanliness and functionality.

Teller

EL ALAMO CHECKS CASHED
03.2023 - 12.2024
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.

Education

No Degree - Electrical Engineering

CNM
Albuquerque
05-2023

Skills

  • Painting and finishing
  • Electrical systems maintenance
  • Equipment troubleshooting
  • Willing to learn
  • Teamwork and collaboration
  • Hand and power tool use

  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Active listening
  • Adaptability and flexibility
  • customer service

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Interests

  • Crafting and DIY Projects
  • Music
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • I like working with my hands and fixing things
  • Strategy Games
  • Auto Repair/Restoration
  • Playing Sports
  • Automotive modification
  • Barbering

Timeline

Teller

EL ALAMO CHECKS CASHED
03.2023 - 12.2024

Hotel Maintenance Engineer

Days Inn Hotel

No Degree - Electrical Engineering

CNM
ERICK O MARTINEZ GOMEZ