Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
References
Timeline
Generic

Erickson Lee

Richburg,SC

Summary

I have a solid background in high stress environments and foodservice. I have a track record of tackling various tasks to support my team with any challenge at hand. I am a people person. I have a passion for hospitality and can establish relationships with patrons and deliver memorable experiences.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Assistant Manager

PotBelly BBQ
Richburg, SC
03.2023 - Current
  • Ensured compliance with safety regulations and company policies.
  • Provided excellent customer service, resolving customer complaints quickly and professionally.
  • Juggled high volume of orders during lunch rush while making sure every customer received food as ordered.
  • Developed menus for customers to choose from.

Sergeant

United States Marine Corps
Jacksonville, NC
01.2017 - 01.2022
  • Directed logistical training procedures to adhere to military regulations.
  • Conducted research and analysis to identify operational trends and opportunities for improvement.
  • Facilitated patrol operations and led security forces team to support battlefield operations.
  • Controlled traffic and monitored gate entrances and exits, quickly responding to emergencies on base.
  • Coordinated with other departments or agencies to ensure smooth operations flow.
  • Assisted in gathering intelligence and combat information to support troops on ground.
  • Trained and managed new recruits in tactical and combat warfare.

Sever/Barback

Chilis's Bar and Grill
Charlotte, NC
06.2016 - 01.2017
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Completed regular bar inventories and daily requisition sheets.
  • Provided drink suggestions to customers based on their preferences.

Shift Leader

Chick-fil-A
Charlotte, NC
02.2013 - 06.2016
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Adhered to all health code regulations while preparing food items for customers.
  • Scheduled team members for shifts based on business needs and customer demand.
  • Assisted in training new employees on shift operations.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.

Education

Bachelor of Science - Psychology

Liberty University
Lynchburg, VA

Skills

  • Recruiting and Interviewing
  • Safe Food Handling
  • Microsoft Office Expertise
  • Food Inspection
  • Beverage Preparation
  • Employee Scheduling
  • Operations Management

Accomplishments

  • Navy Marine Corps Achievement Medal
  • Good Conduct Medal
  • National Defense Service Medal
  • Navy Unit Commendation
  • Certificate of Commendation

Certification

  • CPR Certified
  • T-CCC/CLS Certified
  • NC Serve Safe Certified

Affiliations

Mixology enthusiast exploring creative and fun new ideas.

References

References available upon request.

Timeline

Assistant Manager

PotBelly BBQ
03.2023 - Current

Sergeant

United States Marine Corps
01.2017 - 01.2022

Sever/Barback

Chilis's Bar and Grill
06.2016 - 01.2017

Shift Leader

Chick-fil-A
02.2013 - 06.2016

Bachelor of Science - Psychology

Liberty University

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Erickson Lee