Erickson Petit
Brockton,MA
Summary
Adaptable professional with extensive experience in electrical installation and customer service. Proven ability to enhance project efficiency through strong problem-solving skills and technical documentation expertise. Background in team collaboration and operational management ensures compliance with safety protocols. Results-driven shift manager focused on staff training and service quality, consistently achieving high customer satisfaction rates.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Electrical Apprentice
Local 103 IBEW
Boston, Massachusetts
07.2025 - Current
- Supported experienced electricians in installing electrical systems and components.
- Adhered to safety protocols on job sites to promote secure environments.
- Maintained tools and equipment in optimal condition for daily operations.
- Participated in training sessions to acquire new electrical techniques and safety standards.
- Collaborated with team members to enhance project efficiency and effectiveness.
Sales Associate
IKEA
Stoughton, Massachusetts
06.2025 - Current
- Processed transactions with accuracy at point of sale.
- Assisted customers in selecting products and addressing inquiries.
- Maintained attractive product displays to enhance store aesthetics.
- Collaborated with team members for efficient operational workflows.
- Stocked shelves and organized merchandise for optimal accessibility.
- Engaged customers to promote loyalty programs and sales initiatives.
- Addressed customer complaints professionally, resolving issues promptly.
- Participated in training sessions to enhance product knowledge and sales techniques.
Retail Sales Associate
T-Mobile
Braintree, Massachusetts
06.2025 - 08.2025
- Efficiently processed customer transactions using point-of-sale systems.
- Greeted customers and provided assistance in locating desired items.
- Applied strong problem-solving skills to resolve conflicts and enhance customer experience.
- Demonstrated extensive knowledge of store products and services to assist customers effectively.
Shift Manager
Starbucks
Boston, Massachusetts
04.2022 - 06.2025
- Supervised daily operations to enhance team performance and service quality.
- Managed staff schedules to maximize coverage during peak hours.
- Trained new employees on operational procedures and customer service standards.
- Resolved customer complaints promptly to ensure positive dining experiences.
- Conducted regular inventory checks to maintain stock levels and minimize shortages.
- Implemented safety protocols to establish a secure working environment for all staff.
- Coordinated with kitchen staff to ensure timely food preparation and delivery.
- Monitored sales and service metrics to identify operational improvement areas.
Education
Associate of Arts - Business Accountancy
Massasoit Community College
Brockton, MA06-2023
Computer Engineering
Wentworth Institute of Technology
Boston, MASkills
- Electrical installation and maintenance
- Safety compliance and awareness
- Technical documentation and communication
- Customer relationship management
- Project coordination and estimation
- Inventory management and effectiveness analysis
- Team collaboration and training
- Process improvement strategies
- Heavy lifting and equipment handling
- Blueprint reading and conduit bending
Languages
English
Full Professional
Certification
Drivers License
Food Handlers License
Affiliations
- Chess Club Champion
- Basketball
- Football
- Baseball
References
References available upon request.
Timeline
Electrical Apprentice
Local 103 IBEW
07.2025 - Current
Sales Associate
IKEA
06.2025 - Current
Retail Sales Associate
T-Mobile
06.2025 - 08.2025
Shift Manager
Starbucks
04.2022 - 06.2025
Associate of Arts - Business Accountancy
Massasoit Community College
Computer Engineering
Wentworth Institute of Technology
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