Erickson Petit
Brockton,MA
Summary
Dynamic professional with a strong background in customer service and sales, notably at Starbucks. Proven ability in project coordination and data-driven decision making. Skilled in documentation development and client support, with a commitment to enhancing service quality and team performance. Adaptable and quick to learn, ensuring compliance with industry standards.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
4
4
years of professional experience
Work History
Sales Coworker
IKEA
07.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Electrical Apprentice
IBEW Local 103
07.2025 - Current
- Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.
- Terminated wiring and connected circuits with correct techniques.
- Gained proficiency in operating various power tools such as drills, saws, crimpers, and wire strippers for efficient completion of electrical tasks.
- Pulled EMT and PVC conduit wire according to plans and code requirements.
Electrical Apprentice
Aspire Electric
09.2025 - 11.2025
- Assisted in installation and maintenance of electrical systems under supervision.
- Gained proficiency in using hand tools and power equipment for electrical work.
- Followed safety protocols to ensure compliance with industry standards.
- Supported senior electricians in diagnosing electrical issues and implementing solutions.
Electrical Apprentice
Timothy Burgess LLC
07.2025 - 08.2025
- Collaborated with team members to complete projects efficiently and on schedule.
- Maintained accurate records of materials used and tasks completed daily.
- Learned to interpret blueprints and technical diagrams for installation guidance.
- Participated in training sessions to enhance knowledge of electrical codes and regulations.
Shift Leader
Dunkin' Donuts
06.2025 - 07.2025
- Supervised daily operations to ensure efficient service and product quality.
- Trained and mentored new team members on company policies and procedures.
- Managed inventory levels, ensuring timely restocking of supplies and ingredients.
- Implemented customer service best practices to enhance guest satisfaction.
- Coordinated shift schedules to optimize workforce efficiency and coverage.
- Resolved customer complaints promptly, maintaining positive brand reputation.
Sales Associate
T-Mobile
03.2025 - 07.2025
- Assisted customers in selecting products that meet their needs and preferences.
- Demonstrated product features and benefits to enhance customer understanding.
- Processed sales transactions efficiently using point-of-sale systems.
- Maintained accurate inventory levels through regular stock checks and replenishment.
Shift Manager
Starbucks
03.2022 - 06.2025
- Supervised daily operations to ensure compliance with company standards and policies.
- Trained and mentored new team members, enhancing service quality and team performance.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Coordinated shift schedules, balancing labor needs with customer demand for efficiency.
Customer Service Representative
Domino's Pizza
11.2021 - 09.2022
- Managed customer inquiries and resolved complaints to enhance satisfaction
- Trained new team members on customer service protocols and systems
- Streamlined order processing procedures, improving efficiency in service delivery
- Implemented feedback mechanisms to gather insights for service improvement
Education
Bachelor of Science - Computer Engineering
Wentworth Institute of Technology
Boston, Massachusetts, MAAssociate of Science - Business Management
Massasoit Community College
Brockton, MA06-2023
High School Diploma -
New Heights Charter School
06-2023
Skills
- Data-driven decision making
- Project coordination
- Client support
- Documentation development
Languages
English
Timeline
Electrical Apprentice
Aspire Electric
09.2025 - 11.2025
Sales Coworker
IKEA
07.2025 - Current
Electrical Apprentice
IBEW Local 103
07.2025 - Current
Electrical Apprentice
Timothy Burgess LLC
07.2025 - 08.2025
Shift Leader
Dunkin' Donuts
06.2025 - 07.2025
Sales Associate
T-Mobile
03.2025 - 07.2025
Shift Manager
Starbucks
03.2022 - 06.2025
Customer Service Representative
Domino's Pizza
11.2021 - 09.2022
Bachelor of Science - Computer Engineering
Wentworth Institute of Technology
Associate of Science - Business Management
Massasoit Community College
High School Diploma -
New Heights Charter School