Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Erickson Pichardo

Brooklyn,NYC

Summary

Hello, My name is Erickson R Pichardo and my experience follows having experience as a general manager at FedEx, where i oversaw operations, managed teams, and ensured the smooth running of logistics and delivery services. Additionally, worked as an assistant manager at Trio BYOB, Also supported restaurant operations, managed staff, and contributed to creating a positive dining experience for customers. Background showcases strong leadership, organizational, and customer service skills in both logistics and the hospitality industry.

Overview

10
10
years of professional experience

Work History

Service Technician

Convene
06.2024 - Current

Hospitality

Assistant Manager

Trio Byob
04.2018 - 05.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

General Manager

FedEx
09.2014 - 06.2018
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.

Education

High School Diploma -

Fort Hamilton High School
Brooklyn, NY
06.2014

Associate of Science - Nursing

Borough of Manhattan Community College of The City University of New York
New York, NY
06.2014

Skills

  • Communication
  • Business Analysis
  • Software skills
  • Leadership
  • Management
  • Customer Satisfaction
  • Customer Service
  • Problem Solving
  • Attention to Detail
  • Multitasking
  • Sale
  • Troubleshooting ability
  • Active Listening
  • Customer Relations
  • Self Motivation

Languages

Spanish
Full Professional

Timeline

Service Technician

Convene
06.2024 - Current

Assistant Manager

Trio Byob
04.2018 - 05.2019

General Manager

FedEx
09.2014 - 06.2018

High School Diploma -

Fort Hamilton High School

Associate of Science - Nursing

Borough of Manhattan Community College of The City University of New York
Erickson Pichardo