Ericles Santos

• Manage aircraft logistics, including guiding planes to and from their gates and coordinating baggage handling operations.
• Operate equipment such as baggage carts, stairs, and bridges to ensure efficient aircraft operations..
• Collaborate with team members to complete tasks and ensure operational excellence.
• Fulfill other duties as assigned by leadership to support the operation and enhance the customer experience.

• Provided exceptional customer service, utilizing in-depth knowledge of campus resources and procedures.

• Directed incoming inquiries and calls, demonstrating strong communication and problem-solving skills.

• Acted as a liaison between alumni, students, and internal departments.

• Managed and prioritized multiple tasks effectively, ensuring timely resolution of issues.

• Demonstrated a commitment to professionalism and confidentiality in handling sensitive information.

• Collaborated with team members to streamline processes and enhance the overall customer experience.