Eric M. Jefferson
Durham,NC
Summary
Responsive expert experienced in monitoring database performance, troubleshooting issues and optimizing database environment. Possesses strong analytical skills, excellent problem-solving abilities, and deep understanding of database technologies and systems. Equally confident working independently and collaboratively as needed and utilizing excellent communication skills.
Overview
5
5
years of professional experience
1
1
Certification
4
4
years of post-secondary education
Work History
Human Services Planner/Evaluator III
State of North Carolina
Raleigh, NC
02.2023 - Current
- Collects, studies, maintains, publishes, and disseminates data and information relative to deafness and hard of hearing issues as well as the division's services
- Designs and implements evaluation analysis that identifies demographic characteristics, trends, and changes in the target service population, and helps to identify new program needs
- Responsible for the division's strategic planning activities, including development and implementation of plan and documenting and reporting outcomes
- Responsible for ensuring the division's policies, procedures and administrative rules are kept current and for identifying the need for new policies, procedures and rules
- Oversees the division's data collection system and ensures all division staff are effectively trained to accurately enter, analyze and apply service data
- Collaborated on ETL (Extract, Transform, Load) tasks, maintaining data integrity and verifying pipeline stability.
- Designed compliance frameworks for multi-site data warehousing efforts to verify conformity with state and federal data security guidelines.
- Built databases and table structures for web applications.
Workplace Planning Associate
Fidelity Investments
Durham, NC
04.2022 - 02.2023
- Collaborating and Consulting with peers, partners, and managers to resolve issues and achieve goals
- Assisting with Issue Resolution and managing required escalations to identify areas where more complex integration may be required
- Maintaining Client Retention through superior customer service and detailed communications
- Exercise Independent Judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
Hope Program Specialist
North Carolina Office of Recovery and Resiliency
Raleigh, NC
08.2021 - 04.2022
- Interview and Verify 100 applicant/tenant interviews per work week.
- Maintained regular communication between departments via email and phone calls to coordinate program logistics.
- Collect and Organize data collected from applicants including for quality control processes and internal reporting requirements
- Pre-screen Fraud Team - Administrative Officer uses state mandated policy to screen an average of 25 applicants per day for potentially fraudulent activity using multiple indicators of fraud
- Over $2,000.000 in grant money prevented fraudulent activity
- Recommending, Implementing, Testing, Validating, and Deploying strategies for determining applicant eligibility and manage the grant award process by following state policy and program guidelines
Grants Manager
North Carolina Department Of Public Safety
03.2019 - 05.2021
- Assist local government primary representatives, such as Mayors, Town Managers, Finance Directors, etc., with the collecting of vital data necessary for grant payments and insurance claims
- Established goals and procedures for solicitation, funds management and disbursement.
- Conduct Proactive Consultative Needs Analysis with prospective clients, including the development of client centric product solutions
- Support NCEM Public Assistance personnel and FEMA staff with community outreach, including but not limited to, conducting Applicant Briefings, Recovery Transition Meetings, and Recovery Scoping Meetings
- Manage, Disburse, and Categorize small and large project payments that are obligated for processing using the online grants system for the state of North Carolina (EM Grants) and Fema.gov for federal applications
- Develop and Deliver Sales Proposals and Presentations: Metrics: 30 appointments, 10 newly funded accounts, and 3 partner presentations per week
- Regularly scheduled 40-hour work week
- Supervisor Dorothy Henderson-Bell, 919-218-6642
Education
Master of Science - Public Administration
North Carolina Central University
Durham, NC12.2015
Bachelor of Science - Criminal Justice
North Carolina Central University
Durham, NC05.2009
High School Diploma -
Phillip O Berry Academy of Technology
Charlotte, NC 08.2001 - 06.2005
Skills
- Training and Development
- Accounts Payable and Accounts Receivable
- Process Research
- Effective Listening
- Client Support and Assistance
- Microsoft Office
- Risk Analysis
- Grants Coordination
- Fiscal Reporting
- Product Development
- Query Tools
- Statistics and SAS
- SQL Server Reporting Services
- Oracle PL/SQL
Certification
Salesforce Design/Reporting
Project Management
Data Analytics
Data Visualization
JavaScript
Grants Management
Problem Solving
Volunteer
- KATRINA ON THE GROUND, K.O.T.G, SPRING BREAK 2006- As a community service initiative with my college, North Carolina Central University, I organized with the Student Government Association to gather approximately 85 students to volunteer their spring break helping the victims of Hurricane Katrina in Biloxi, Mississippi, Mobile Alabama, and surrounding areas of the Gulf Coast
- TOMS SHOES BAREFOOT WALK - in association with the YMCA of the Triangle April 5, 2011. The barefoot walk that year as seen on ABC11 brought about 500 citizens to walk 2 miles around downtown Durham which represented the children worldwide that can't afford to wear shoes on a daily basis
References
Brian Michaels, Community Resource Program Manager, 919-527-6944
820 S. Boylan Avenue, McBryde Building
2301 Mail Service Center
Raleigh, NC 27699-2301
Clarissa Moore, Program Delivery Manager, Federal Emergency Management Agency, 919-986-4050
Raleigh, North Carolina, United States
Melissa V. Williams, Doctor of Nursing, Atrium Hospital, 704-351-4004
6407 Ivory Palm Drive
Charlotte, NC 28227
Timeline
Human Services Planner/Evaluator III
State of North Carolina
02.2023 - Current
Workplace Planning Associate
Fidelity Investments
04.2022 - 02.2023
Hope Program Specialist
North Carolina Office of Recovery and Resiliency
08.2021 - 04.2022
Grants Manager
North Carolina Department Of Public Safety
03.2019 - 05.2021
High School Diploma -
Phillip O Berry Academy of Technology
08.2001 - 06.2005
Salesforce Design/Reporting
Project Management
Data Analytics
Data Visualization
JavaScript
Grants Management
Problem Solving
Master of Science - Public Administration
North Carolina Central University
Bachelor of Science - Criminal Justice
North Carolina Central University
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