Results-driven Senior Product Designer with over a decade of design experience creating scalable, human-centered digital solutions for enterprise, healthcare, education, government, and logistics clients. Proven ability to lead end-to-end design processes, from UX research and strategy to UI design and developer handoff. Adept at working cross-functionally, aligning product goals with user needs, and delivering accessible, intuitive experiences. Passionate about solving complex problems with clarity, empathy, and visual precision.
Hi, I’m
Eric McClain
Summary
Overview
12
years of professional experience
Work History
Optum, UnitedHealth Group
Senior UX/UI Design Consultant
08.2022 - Current
Job overview
- Sole product designer for a custom Salesforce platform (IMPACT) used by regional sales and contractor teams.
- Lead research, IA, and UI design to streamline complex workflows and improve user satisfaction.
- Applied Salesforce Lightning Design System (SLDS) to maintain scalable, accessible design patterns.
- Partnered with PMs and engineers to bring UX from concept to production.
- Established strong relationships with clients by maintaining open lines of communication throughout the entire design process.
HealthOpX
Director of UI/UX & Advisor (Advisory Role)
05.2020 - Current
Job overview
- Defined UX strategy and design execution for startup MVP focused on patient healthcare access.
- Delivered web and mobile designs, supported by wireframes, flows, and a mini design system.
- Advised founders on product direction, team structure, and user validation.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
Varsity Tutors
Senior Product Designer
11.2021 - 12.2022
Job overview
- Spearheaded design updates that enhanced onboarding and repurchase experiences.
- Led rapid prototyping and usability testing in Figma to validate ideas before dev handoff.
- Worked with our UX Researcher to conduct feedback and user testing sessions to identify opportunities.
- Increased customer satisfaction by addressing user feedback and incorporating design improvements accordingly.
T-Mobile
Senior UX Consultant
11.2021 - 04.2022
Job overview
- Supported UX initiatives for Business Account Hub.
- Transitioned legacy design system from Adobe XD to Figma.
- Collaborated closely with junior designers and development teams to translate business requirements into clean, scalable UI.
Walgreens
Lead UI/UX Design Consultant
06.2021 - 11.2021
Job overview
- Redefined digital COVID testing flows for 90K+ unique daily users.
- Delivered UX and UI improvements across web scheduling and in-store software tools.
Spark Business Works
Product Design Lead
11.2020 - 05.2021
Job overview
- Led all phases of product design for SELECT platform and custom B2B software.
- Produced journey maps, wireframes, and final mockups with a strong focus on user needs.
- Presented design concepts to stakeholders, effectively communicating rationale behind creative decisions while inviting constructive criticism.
Dematic
UX Lead / Sr. UX Designer
12.2018 - 09.2019
Job overview
- Leading global UX efforts, collaborating with Product Managers to refine requirements and create usability test criteria.
- Lead global design system initiative, and style guide creation.
- Advocate and provide guidance for user experience processes and practices
- Collaborate with Product Owners and Product Managers to refine requirements and create usability test criteria.
- Produced design deliverables for product stakeholders, create usability test scripts, and effectively communicate research findings.
Thomson Reuters
Senior UX Consultant
09.2018 - 12.2018
Job overview
- Collaborated with decentralized UX design teams and Product teams.
- Provided support for requirements definition and worked primarily on creating a product style guide for featured enterprise software.
Amway
UX Consultant
06.2018 - 09.2018
Job overview
- Provided problem-solving design for the Atmosphere Connect mobile application while on the Global Digital Services team.
- Focused on IoT and Connected technologies through user-centered design, interaction design, and interface design.
- Worked with R&D and industrial designers to test and modify durable interface designs.
- Provided design solutions in both Android and iOS environments for a globally released application
AKEA Web Solutions
UX Designer & Project Manager
04.2016 - 04.2018
Job overview
- Gather business and user requirements to create user profiles, wireframes, and conduct UA Testing.
- Create detailed wireframes, providing information architecture diagrams and user flows to clients.
- Aided in the design and development of projects, both mobile applications and web applications, using Sketch and other prototyping design tools to adhere to client’s requests.
- Maintained schedules to ensure that key milestones were being met at every phase.
Mount Hope Church
Marketing & Communications Director
02.2014 - 01.2016
Job overview
- Managed a website redesign from Dot Net Nuke (DNN) to WordPress and a mobile application redesign – The significant risk in this project was combining requirements from over 10 associate and executive-level stakeholders while still considering the users.
- Multiple user experiences, flows, and designs were created for the mobile application and website.
- Achieved success for the organization by eliminating more than 50% of the weekly and annually printed materials cost by introducing an updated communications plan, including the updated website and mobile application.
- Worked directly with all departments, to achieve communications, design, and unveiling success.
- Bridged internal communications and initiatives by including correct stakeholders on major projects and
campaigns.
John Hancock
Web Analyst
07.2013 - 01.2014
Job overview
- Liaison to Creative Services teams to execute internal/external web and application projects and design.
- Involved in JAD sessions, website reviews, project planning. Maintaining web requests for JohnHancock.com, JohnHancockNewYork.com, IGPinfo.com, and 20+ micro sites for John Hancock and Manulife Financial: overseeing site revisions, updates, and development.
- Worked closely with management as a liaison and consultant on web design, user experience, user interface, and development best practices.
Education
Central Michigan UniversityMount Pleasant, MI
Bachelor of Fine Arts from Graphic Design
01-2009
University Overview
Skills
- User Experience Design
- Product Design
- UX Research
- Usability Testing
- Usability Requirements Gathering
- Design Thinking
- Wireframing & Prototyping
- High-Fidelity Mockups
- Accessibility (WCAG)
- User Interface Design
- UI Design
- Interaction Design
- Mobile App Design
- Web Application Design
- Visual Design
- Design Systems
- Tools & Platforms
- Figma
- Adobe Creative Suite (Photoshop, Illustrator, XD)
- Sketch
- InVision
- Abstract
- Axure RP
- Miro
- Salesforce Lightning Design System
- Workflow & Collaboration
- Agile Methodology
- Design Ops
- MVP Design
- Developer Handoff
- Strategic Thinking
- Team Collaboration
- Stakeholder Alignment
- Other Skills
- Client Communication
- Branding & Identity
- Style Guide Creation
- HTML/CSS (for prototyping)
- Attention to Detail
- Adaptability & Flexibility
Timeline
Senior UX/UI Design Consultant
Optum, UnitedHealth Group
08.2022 - Current
Senior Product Designer
Varsity Tutors
11.2021 - 12.2022
Senior UX Consultant
T-Mobile
11.2021 - 04.2022
Lead UI/UX Design Consultant
Walgreens
06.2021 - 11.2021
Product Design Lead
Spark Business Works
11.2020 - 05.2021
Director of UI/UX & Advisor (Advisory Role)
HealthOpX
05.2020 - Current
UX Lead / Sr. UX Designer
Dematic
12.2018 - 09.2019
Senior UX Consultant
Thomson Reuters
09.2018 - 12.2018
UX Consultant
Amway
06.2018 - 09.2018
UX Designer & Project Manager
AKEA Web Solutions
04.2016 - 04.2018
Marketing & Communications Director
Mount Hope Church
02.2014 - 01.2016
Web Analyst
John Hancock
07.2013 - 01.2014
Central Michigan University
Bachelor of Fine Arts from Graphic Design
Availability
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Work Type
Contract WorkFull TimePart TimeWork Location
RemoteCertification
- UX Management: Strategy & Tactics – IxDF Course Certificate
- Membership – IxDF, Interaction Design Foundation
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