Ericmelec Rivera
Kissimmee,FL
Summary
Hardworking employee enthusiastic about learning the field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
13
13
years of professional experience
Work History
Sales Consultant
Universal Hyundai
04.2015 - Current
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
Store Manager
Fragrance Outlet
06.2012 - 04.2015
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Store Supervisor
Brooks Brothers
11.2010 - 06.2012
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
Education
Business Administration
Inter American University of Puerto Rico Bayamon
Bayamon, PRHigh School Diploma -
Adolfina Irrizary De Puig
Puerto RicoSkills
- Demonstrations
- Community Networking
- Product and Service Knowledge
- Sales Funnel Development
- Customer Relationship Management
- Sales and Marketing
- Prospecting Skills
- Online Marketing
Languages
Spanish
Native or Bilingual
Timeline
Sales Consultant
Universal Hyundai
04.2015 - Current
Store Manager
Fragrance Outlet
06.2012 - 04.2015
Store Supervisor
Brooks Brothers
11.2010 - 06.2012
Business Administration
Inter American University of Puerto Rico Bayamon
High School Diploma -
Adolfina Irrizary De Puig
Similar Profiles
Johnathan WeidnerJohnathan Weidner
Sales Floor Manager at Universal HyundaiSales Floor Manager at Universal Hyundai
Gabriel QuilesGabriel Quiles
Overnight Supervisor at Universal HyundaiOvernight Supervisor at Universal Hyundai
Nelson MendietaNelson Mendieta
Service Advisor at Universal HyundaiService Advisor at Universal Hyundai
Jhonny PierreJhonny Pierre
Cashier at Avis Rent CarCashier at Avis Rent Car
Camila MoyaCamila Moya
Lifeguard at Sea World ParksLifeguard at Sea World Parks