Eric Anthony Mercado

A talented, dedicated, and trusted individual who has been working in the industry for 18 years. Being eager to learn more and wanting to better myself has rewarded me with various leadership positions throughout my career. My passion for helping others pushes me to try to make a difference that will leave a lasting impression. Now, with a strong foundation, I’ve learned what it takes to succeed in the industry. However, there is always more to learn and experience, and I look forward to doing so with my next opportunity.

480-577-4569

• Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
• Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
• Supervised team of 24 staff members.
• Collaborated with team of 6 in the development of the center's customer service help desk.
• Documented and resolved customer complaints which led to higher customer retention.
• Achieved higher team performance metrics or Key Performance Indicators (KPIs) by completing one on one coaching sessions and ongoing training.