Ericnikkia Delk
2311 Mossy Bank Dr 2
Summary
Dedicated Home Health Aide with a proven track record at Arcadia Senior Living, skilled in patient care and mobility support. Known for enhancing client independence and well-being through effective communication and personalized care plans. Strong problem-solving abilities and a commitment to maintaining a safe, clean environment for optimal health outcomes.
Professional with robust background in scheduling and coordination, skilled in optimizing workflows and ensuring efficient resource allocation. Strong focus on team collaboration and achieving results, adaptable to changing needs. Expertise in time management, communication, and conflict resolution, making reliable asset in fast-paced environments. Known for maintaining high standards and delivering consistent, impactful outcomes.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
Work History
Home Health Aide
Arcadia Senior Living
Sacramento, CA
01.2024 - 02.2025
- Assisted clients with daily living activities to promote independence and well-being.
- Monitored and documented patients' vital signs and health status accurately.
- Developed and maintained positive relationships with clients and their families.
- Collaborated with healthcare professionals to coordinate personalized care plans.
- Ensured cleanliness and safety of client environments according to health standards.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Customer Service Representative
Home Depot
Oakland, CA
04.2021 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Scheduler
Window & Door Works
Oakland, CA
02.2012 - 2020
- Coordinated scheduling of installation appointments to optimize workflow efficiency.
- Trained new team members on scheduling protocols and best practices for improved accuracy.
- Developed tailored scheduling strategies for complex projects, facilitating on-time completion and client satisfaction.
- Utilized scheduling software to its full potential, enabling more accurate and efficient planning.
- Managed communication between clients and installation teams to ensure timely project completion.
Education
High School Diploma -
Oakland High
Oakland, CASkills
- Patient care
- Meal preparation
- Personal hygiene assistance
- Feeding assistance
- Bathing assistance
- Housekeeping
- Dressing assistance
- Light housekeeping
- First aid and safety
- Mobility support
- Schedule management
Timeline
Home Health Aide
Arcadia Senior Living
01.2024 - 02.2025
Customer Service Representative
Home Depot
04.2021 - 06.2023
Scheduler
Window & Door Works
02.2012 - 2020
High School Diploma -
Oakland High