Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Eric P. Spaller

Chicago,IL

Summary

Well-traveled Implementation Consultant with seven years helping clients enhance businesses through careful introduction of advanced industry best tools. Satisfied only when customers successfully integrate new SaaS and improve operations. Provides streamlined, timely operational augmentations with minimal service interruptions.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Implementation Consultant

Convercent
11.2021 - Current
  • Contribute to customer success by being the subject matter expert on configuration of multiple applications
  • Gather information regarding customers’ process and program to make recommendations ensuring successful implementation and ongoing use of application
  • Train internal team members and external customers how to configure, use, and make updates to application
  • Manage multiple projects at once and delivering on customer and team expectations

Onboarding Build Team Lead

FareHarbor
03.2019 - 10.2021
  • Monitor daily and weekly queues to prevent SLA breaches, assist with difficult configurations and prioritize queue via communication and build assignment
  • Maintained high level of product knowledge to ensure effective communication with clients and other departments
  • Provided feedback on new initiatives, product features, and processes
  • Worked closely with Sales Team to update or create processes to make both departments more efficient
  • Provide leadership and act as main point of contact when Dashboard Specialist Manager is out of office

Enterprise Dashboard Specialist

FareHarbor
01.2018 - 02.2019
  • Project managed client dashboard builds and trainings for largest accounts
  • Went on site in Sydney, Australia and Napa, California to provide training and onboard accounts vital to company’s success
  • Expert technical knowledge on dashboard features, best practices, UX, and solutions for long-term client success
  • Identified areas of weakness and recommended or implemented process improvements.
  • Balance Front and Back-end UX while adapting software to each unique client, and selling best practices on complex setups

Client Onboard Specialist

FareHarbor
10.2015 - 12.2017
  • Trained clients to use and operate online booking dashboard designed for activity and tourism businesses
  • Communicate across teams to ensure client needs are met
  • Help develop, improve, and implement standard operating procedures

Education

Bachelor of Science - Business Management

Oregon State University
Corvallis, OR
06.2015

International Business Student -

Radboud University
Nijmegen, Netherlands

Skills

  • Application Development and Implementation
  • Critical Thinking
  • Customer Support
  • Operational Efficiency
  • Training Junior Team Members
  • Project Management
  • Complex Problem-Solving
  • Cost Estimates
  • Customer Implementation Support

Certification

  • Leadership Professional in Ethics & Compliance (LPEC)

Timeline

Implementation Consultant

Convercent
11.2021 - Current

Onboarding Build Team Lead

FareHarbor
03.2019 - 10.2021

Enterprise Dashboard Specialist

FareHarbor
01.2018 - 02.2019

Client Onboard Specialist

FareHarbor
10.2015 - 12.2017

Bachelor of Science - Business Management

Oregon State University

International Business Student -

Radboud University

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Eric P. Spaller