Experienced, results-oriented retail professional offering 10 years retail and customer service experience, 5 of which being store leadership experience. Well-versed in coaching and developing talent, and retail business operations. Skilled in merchandising, customer relationship management, and project management.
- Planned and executed all visual and merchandising projects, including creating floor maps, physical arrangement of all wall hardware and center fixtures, tracking shipments of styles and adjusting displays for late deliveries, and executing placement of styles to Athleta visual standard.
- Worked with Upper Field Visual team to create merchandising solutions for stores with unique formatting and architecture.
- Conducted weekly and monthly walkthroughs to assess product performance based on business reports and current merchandising strategy, routinely flexed merchandising displays based on results.
- Coached and developed peer Assistant Managers in business acumen, staffing and scheduling, and SOPs in home location. Also coached and developed fellow Product managers in Athleta Pennsylvania district.
- Oversaw day-to-day business operations in-store, including sales performance tracking, managing store payroll and controllable P&L, back-of-house processes and procedures.
- Created a positive and inclusive selling culture in-store by teaching and training Brand Associates and peer leadership on goal setting, selling and service behaviors to drive key performance indicators.
- Assisted clients purchasing and selling property in western Pennsylvania by researching properties, scheduling and attending viewing appointments, drafting and negotiating offers, procuring financing and home inspection / repair service providers, and coordinating and overseeing the closing process.
- Real estate license currently maintained, though inactive in practice
- Acted as LOD (Leader On Duty) as part of a team of 5 store leaders by coaching and assisting associates on sales floor and solving any issues requiring manager credentials and access.
- Managed a back-of-house (BOH) operation of ~3,000 units- oversaw all BOH processes under guidance of product leadership including organizational standards, accuracy of backstock inventory levels, proper receiving and sorting of shipment cartons, and sending out damaged and online exclusive product.
- Managed and tracked key performance indicators in real-time as well as weekly, monthly, quarterly, and annual sales data vs. goals.
- Responsible for managing daily store operations as well as all talent acquisition, onboarding, and developing brand associates and specialists.
- Coached store employees on elevated selling behaviors and product knowledge in efforts to meet and exceed sales and credit acquisition goals.
Customer Service & Client Relations
Gap Inc FIT (Field Internship Training) Program
- Performed tasks and projects relating to 10 facets of retail business management with leaders and company executives specializing in said related topics at hand for 10 weeks.
- Participated in weekly conference calls with 70 fellow North American FIT interns discussing business topics with company executives.