Eric R Nichols
4467 Moonglow Drive, Saint Louis,MO
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
16
16
years of professional experience
Work History
Tax Preparer
Self Employed Services
Saint Louis,, Missouri (MO)
10.2023 - Current
- Compiled data from clients to accurately complete tax forms.
Customer Service Representative
MOHELA
Chesterfield, Missouri (MO)
12.2021 - 07.2023
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Tax Preparer
Liberty Tax Service-Mike Sawyer
Citrus Heights, California (CA)
10.2016 - 12.2019
- Finalized and processed paperwork with local, state and federal government authorities.
- Analyzed information and assessed liabilities and deductions according to relevant tax code.
- Advised clients to comply with IRS regulations and meet state and federal tax obligations.
- Computed taxes owed or overpaid for clients.
Call Center Agent
The Gap
Roseville, California (CA)
08.2016 - 12.2018
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Consulted with customers to resolve service and billing issues.
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Food Service Director
Volunteers of America-Northern California
Sacramento, California (CA)
09.2008 - 06.2015
- Managed food service production, costs and budget administration to keep operations in line with financial targets.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Performed continuous reviews of operations in order to meet needs, control costs and optimize procedures for maximum client satisfaction.
- Oversaw operations for high-volume facilities managing [1600] daily meals.
Education
Some College (No Degree) -
American River College
Sacramento, CASkills
- Creative Problem Solving
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- De-escalation Techniques
- Understanding Customer Needs
- Building Customer Trust and Loyalty
- Courteous with Strong Service Mindset
- Verbal and Written Communication
- Issue and Complaint Resolution
- Upbeat and Positive Personality
Timeline
Tax Preparer
Self Employed Services
10.2023 - Current
Customer Service Representative
MOHELA
12.2021 - 07.2023
Tax Preparer
Liberty Tax Service-Mike Sawyer
10.2016 - 12.2019
Call Center Agent
The Gap
08.2016 - 12.2018
Food Service Director
Volunteers of America-Northern California
09.2008 - 06.2015
Some College (No Degree) -
American River College
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