Eric R. Colborne
Ann Arbor,MI
Summary
A passion to help others, both customer and team members. A love for good food delivered to each of the guests that enter my restaurant. A want to grow my business and learn everything there is to be a successful business owner.
Overview
10
10
years of professional experience
1
1
Certification
Work History
General Manager
Chili's
12.2022 - Current
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
Substitute Teacher
PRG Educational
09.2022 - 12.2022
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Implemented classroom management techniques to maintain positive learning environment.
- Enforced school and class rules to maintain order in classroom.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
Assistant Office Manager
Aspen Dental
06.2021 - 09.2022
- Optimized office schedule to balance team workloads, group productivity and financial targets.
- Recorded expenses and maintained accounting records.
- Managed accurate and fully compliant AP/AR operations by documenting expenses, reconciling accounts and correcting discrepancies.
- Offered technical support and troubleshot issues to enhance office productivity.
Culinary Manager
Olive Garden
08.2019 - 06.2021
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Maximized quality assurance by completing frequent line checks.
- Motivated team of 50 employees to maintain high standards of food preparation and efficiency for 8 hours per shift.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Service Manager
Burroughs Roadhouse
05.2013 - 08.2019
- Monitored service staff performance and provided feedback for improvement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Developed detailed plans based on broad guidance and direction.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Education
Bachelor of Arts - Music Performance
Spring Arbor University
Spring Arbor05.2013
High School Diploma -
Howell High School
Howell, MI05.2007
Skills
- Customer Experience
- Customer Service
- Process Redesign
- Negotiation
- Analytical Skills
- Money Handling
- Labor Percentages
- Fiscal Yearly Budgeting
Certification
- Certified ServSafe, Management - 2023-2028
Extra Curriculars
- Ann Arbor Concert Band-Principle Bass Clarinet
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I have a theory and I really believe it. I think your worst weakness can become your greatest single strength.
Barbara Corcoran
Timeline
General Manager
Chili's
12.2022 - Current
Substitute Teacher
PRG Educational
09.2022 - 12.2022
Assistant Office Manager
Aspen Dental
06.2021 - 09.2022
Culinary Manager
Olive Garden
08.2019 - 06.2021
Service Manager
Burroughs Roadhouse
05.2013 - 08.2019
Bachelor of Arts - Music Performance
Spring Arbor University
High School Diploma -
Howell High School
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