Eric Romero
Lakewood,CO
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
5
5
years of professional experience
Work History
Assistant General Manager
Smashburger
04.2024 - 09.2024
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
Restaurant Manager
Culvers
11.2023 - 03.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Shift Manager
Raising Cane's Restaurants
08.2020 - 10.2023
- Kept employees operating productively and working on task to meet business and customer needs.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Trained and mentored new employees to maximize team performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Excelled in every store position and regularly backed up front-line staff.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Tracked receipts, employee hours, and inventory movements.
Stocker
Restaurant Depot
07.2020 - 08.2020
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Greeted store customers and discussed needs.
- Maintained effective team member communication.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Marked stock with identification tags and labels to outline information such as storage locations.
Sandwich Artist
SUBWAY®Restaurants
01.2020 - 06.2020
- Assisted customers in choosing menu items by providing food complementing information.
- Kept workplace clean and organized in line with restaurant policies.
- Replenished serving stations with fresh food and cleaned up spills.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Prepared and presented food in compliance with health and safety guidelines.
- Prepared salads, soups and sandwiches for customers.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Operated manual and electric appliances to peel, slice, and trim food.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Education
High School Diploma -
Ramona High School
Ramona, CA05.2019
Skills
- Payment Processing
- Train Employees
- Greet Guests
- Cost Management
- Information Confidentiality
- Opening and Closing Procedures
- Order Supplies
- Quality Standards
- Verbal and Written Communication
- Cash Handling
- Labor and Food Cost Control
Timeline
Assistant General Manager
Smashburger
04.2024 - 09.2024
Restaurant Manager
Culvers
11.2023 - 03.2024
Shift Manager
Raising Cane's Restaurants
08.2020 - 10.2023
Stocker
Restaurant Depot
07.2020 - 08.2020
Sandwich Artist
SUBWAY®Restaurants
01.2020 - 06.2020
High School Diploma -
Ramona High School
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