Professional leader with executive experience ready to drive impactful change. Proven ability to implement strategic initiatives and enhance operational performance. Valued for collaborative team leadership and adaptability to evolving business needs.
Overview
21
21
years of professional experience
1
1
Certificate
Work History
Founder
The Brickers Foundation
11.2021 - Current
Established strategic goals to enhance community outreach and engagement initiatives.
Developed partnerships with local organizations to increase resource accessibility for underserved populations.
Led fundraising campaigns, successfully generating financial support for various community programs.
Implemented training programs for volunteers, improving service delivery and operational efficiency.
Senior Program Manager
iCONSULT LLC
01.2023 - Current
Spearheads an enterprise-wide HR system implementation initiative within the Intelligence Community.
Manages a 15-person task team to deliver program objectives of accelerating key HR functions and future state roadmap.
Develops processes to capture organizational pain points and system requirements.
Provides technical best practices and recommendation to enhance IT posture within the enterprise and improve big data capabilities.
Implemented problem solving strategies that has lowered costs and improved program efficiency production by 40%.
Senior Transformation Manager
BAE SYSTEMS
01.2021 - 01.2023
Led transformation and innovation efforts within BAE Systems’ Intelligence & Security sector.
Implemented strategic change plans to improve customer resource efficiencies and bolster IT security.
Managed a team of seven IT Program Managers and 100+ engineers to drive integration of new technologies.
Achieved a 70% increase in organizational production through implementing successful change initiatives focused on quality improvement.
Senior Manager
DELOITTE CONSULTING
01.2020 - 01.2021
Functioned as Senior Manager for Deloitte’s Government and Public Services (GPS) division.
Analyzed existing processes and re-engineered with new processes geared to streamline delivery efforts of capturing workforce analytics and generating dashboard results.
Conducted human capital research and employee assessments in agency departments.
Managed program teams that delivered workforce analytics, leveraging HR databases, to Senior and Executive leaders for benefit of better business decision making within the Intelligence Community.
Achievements enabled enhanced workforce transparency and elevated workforce morale across various organizations.
Technical Architect
FEDERAL BUREAU OF INVESTIGATION
01.2018 - 01.2020
Acted as Technical Architect for Enterprise Data Analytics Section, accountable to Section Chief.
Established technical strategy and vision for over 25 enterprise programs used by more than 15,000 FBI personnel.
Facilitated product teams through agile development phases to align system outputs with FBI mission goals.
Orchestrated Division initiatives, including migrating programs to AWS Secret Cloud, achieving a 50% reduction in program operation costs.
Coordinated relocation of all Section programs from decommissioning data centers, saving the FBI over $25 million annually.
Investigated emerging technologies such as Gen. AI, for potential enterprise enhancements.
Portfolio Manager
NAVY FEDERAL CREDIT UNION
01.2013 - 01.2018
Led product delivery teams for Navy Federal’s Lending department through full product life cycle phases.
Collaborated with cross-divisional leadership, IT partners, and vendors to define product scope, timelines, and budgets.
Spearheaded transition to vendor-supported ACH system, boosting Credit Union quality scores by over 60% by Q2 2014.
Revamped online banking application, enhancing compliance rates and improving member satisfaction scores by 70% by end of 2015.
Implemented automated multiple Workstation processes, reducing labor hours by 80% and department costs by 50%.
Sr. Consultant
TATA CONSULTANCY SERVICES
01.2013 - 01.2014
Functioned as Sr. Consultant to Freddie Mac.
Executed deployment of 50+ sprint releases for Loan Conversion product, while managing a 20-person agile team.
Delivered Agile mentorship and oversaw all SDLC phases including elicitation of technical and business requirements, user acceptance testing, and delivery.
Consulting – 1 Year Project
Sr. Consultant
HP ENTERPRISE
01.2012 - 01.2013
Managed implementation of technical requirements for Global IT Modernization program.
Conducted in-person interviews and document analysis to identify database enhancement needs.
Developed use cases, scenarios, event lists, and business analyses to support improvements.
Performed competitive product analysis to inform strategic decisions impacting over 270 DOS sites.
Collaborated with stakeholders to ensure alignment on project objectives and deliverables.
Presented findings and recommendations to senior leadership for informed decision-making.
Consulting – 1 Year Project
Business Analyst – Information Management
AETNA
01.2012 - 01.2013
Executed comprehensive data analytics and dashboard customization for senior leadership, illuminating company strengths and weaknesses, while guiding data point collection and analysis efforts that propelled 80% growth in sales and performance.
Conducted stakeholder interviews in multi-purposed departments to gather system and reporting requirements.
Business Analyst - Content Solutions
USA TODAY
01.2011 - 01.2012
Analyzed online content for USA TODAY, ensuring story quality and relevance.
Managed departmental initiatives to maintain applications delivering 24-hour user access.
Provided IT solution services to facilitate root cause analysis of application issues.
Resolved application problems promptly, minimizing downtime for end users publishing content.
Sr. Consultant
KPMG LLP
01.2011 - 01.2011
Led initiatives to streamline identification of company overages and errors affecting 4,000 active duty service members through precise interest rate reduction processes on qualified loans.
Collaborated with cross-functional teams to implement effective and efficient solutions.
Monitored industry trends and kept clients informed of modification opportunities and threats.
Consulting – 1 Year Project
Business Analyst
LOANCARE SERVICING INC.
01.2010 - 01.2011
Served as Lead Analyst to oversee accurate company reporting to Fannie Mae, Freddie Mac, and U.S. Treasury officials by guiding and enforcing data integrity activities (scrubbing, mining, validity), re-aligning company databases for standardization, and coordinating department performance tracking for consistent results.
Bankruptcy Lead Analyst
PORTFOLIO RECOVERY ASSOC.
01.2009 - 01.2010
Championed team-building strategies aimed at boosting accuracy in bankruptcy filings.
Instituted a robust case capturing system that aligned with servicing requirements for PRA departments.
Delivered comprehensive improvements in bankruptcy processes across the organization through strategy-driven analysis.
Evaluated current systems performance against established goals and benchmarks and identified areas for improvement.
Account Manager
BANK OF AMERICA
01.2005 - 01.2008
Oversaw management of over 250 defaulted loans, setting records in loss mitigation enrollment to prevent charge-off.
Performed frequent market trend analyses to enhance program planning and marketing for customer outreach.
Led successful branch sales and member campaigns, driving a 50% growth in account activity.
Education
Master of Science - Management of Information Technology (MS MIT)
UNIVERSITY OF VIRGINIA
Charlottesville, VA
01.2018
Master of Business Administration (MBA) - Finance
STRAYER UNIVERSITY
Washington, DC
01.2009
Bachelor of Science - Business Management
OLD DOMINION UNIVERSITY
Norfolk, VA
01.2005
Skills
Team leadership
Relationship building
Decision-making
Critical thinking
Coaching and mentoring
Strategic planning
Business development
Certification
ITIL Foundations, 2015
Certified Scrum Master (CSM), 2015
Timeline
Senior Program Manager
iCONSULT LLC
01.2023 - Current
Founder
The Brickers Foundation
11.2021 - Current
Senior Transformation Manager
BAE SYSTEMS
01.2021 - 01.2023
Senior Manager
DELOITTE CONSULTING
01.2020 - 01.2021
Technical Architect
FEDERAL BUREAU OF INVESTIGATION
01.2018 - 01.2020
Portfolio Manager
NAVY FEDERAL CREDIT UNION
01.2013 - 01.2018
Sr. Consultant
TATA CONSULTANCY SERVICES
01.2013 - 01.2014
Sr. Consultant
HP ENTERPRISE
01.2012 - 01.2013
Business Analyst – Information Management
AETNA
01.2012 - 01.2013
Business Analyst - Content Solutions
USA TODAY
01.2011 - 01.2012
Sr. Consultant
KPMG LLP
01.2011 - 01.2011
Business Analyst
LOANCARE SERVICING INC.
01.2010 - 01.2011
Bankruptcy Lead Analyst
PORTFOLIO RECOVERY ASSOC.
01.2009 - 01.2010
Account Manager
BANK OF AMERICA
01.2005 - 01.2008
Master of Business Administration (MBA) - Finance
STRAYER UNIVERSITY
Bachelor of Science - Business Management
OLD DOMINION UNIVERSITY
Master of Science - Management of Information Technology (MS MIT)
UNIVERSITY OF VIRGINIA
Work Availability
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wednesday
thursday
friday
saturday
sunday
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PROFESSIONAL ACTIVITIES
Board Member, Achievement Square Inc., Chantilly, VA 2019 – 2023
Chair, Business Analyst Community of Practice – NFCU, Vienna, VA 2017 – 2018
Area Director, TOASTMASTERS INTERNATIONAL, Vienna, VA 2017 – 2018
Additional areas of proficiency include
Program Management
Process Improvement
Agile Methodologies
Enterprise Architecture
Strategy Implementation
Data Integrity Assessment
Budgeting and Planning
Cost and Resource Estimates
Risk and Scope Analysis
PROFESSIONAL ACTIVITIES
Board Member, Achievement Square Inc., Chantilly, VA 2019 – 2023
Chair, Business Analyst Community of Practice – NFCU, Vienna, VA 2017 – 2018
Area Director, TOASTMASTERS INTERNATIONAL, Vienna, VA 2017 – 2018