ERIC T. CHAO
Hayward,California
Summary
DeVry University graduated with more than 15 years of experience in banking, accounting (Debits and Credit cards reconciliation), financial and database systems including managing others. I am known for high energy with strategic thinking and the ability to collaborate on new situations and resolved problems quickly. Tracked records of supporting the Six Sigma team to comply with Sarbanes (SOX) achieving no reportable incidents. Competencies include Database Administration, Strategy & Leadership Solutions, and Applications Administration & Technical Skills Word, Excel-VB, Cisco VPN, C#, SQL, Oracle, and Crystal report. Skilled [Job Title] with record of success breaking down and improving business systems. Collaborates well to test, implement, refine and enhance systems and meet current and expected business needs. Excellent research, reporting and communication strengths developed over 15 year career. Dynamic ReconNET SME committed to optimizing systems performance for reduced operational costs and streamlined workflows for Accounting reconciliations (banks, credits and debits accounts reconciliations). Performs timely software installations and tests alongside routine troubleshooting to facilitate system transitions and minimize downtime. Simplifies complex topics and processes to make technical interactions less intimidating for average users. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure high energy accounting position for banks and credits and debits accounting reconciliations. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
30
30
years of professional experience
Work History
Business System Analyst – Fintech
Wipro/Uber Technologies
09.2018 - 05.2022
- Trintech Cadency Certification, projects, and ad hoc system feature and enhancement
- Perform daily activities surrounding the team’s assigned areas of responsibility
- Participate in the completion of the team’s R2R Governance deliverables
- Play a key role in centralization planning and execution; support globalization activities and controls to maximize alignment across Uber
- Perform first-level reviews of various GFS and global balance sheet reconciliation status and quality metrics, complex data analysis, and ad-hoc requests
- Perform first-level review of JIRA ticketing systems, Reconciliation, Review, and approval certification systems, and the Financial Consolidations balance and coordinate escalation of issues, as needed
- Support continuous improvement and incremental globalization activities and controls, maximizing alignment across Uber, particularly with the implementation of Controls Optimization Process initiatives
- Monitor unassigned accounts and extract process with Cadency, the global reconciliation support tool, including coordination with Business Technology (BT) when variant updates and extract testing is necessary, primarily GAAP accounting but also supporting Statutory accounting
- Assist Balance Sheet with a resolution of escalated and complex issues
- Prepare and distribute Trial Balance Certification deliverables
- Support Financial Analytics Solution (FAS) rollout/feedback loop and assist with development and enhancements
- Support Cadency environment upgrade testing when in scope and liaison with Cadency’s vendor, Trintech, as needed
- Support execution of the Auto-Certification Review processes
- Prepare and update selected financial and accounting analyses, work instructions, SOPs, etc
- Support team in preparation and delivery of critical analysis to various stakeholders, owning all required support including the resolution and remediation of open questions and concerns; engage directly with customers and business partners on activities and deliverables and SOX compliance, control, mapping configurations, and scheduling, feature implementation and enhancement
- The Blackline project and discussion and projects, programming languages, operating systems, software proficiency, technical reading, project management, and data analysis.
Business System Analyst II - Accounting and Finance (Contractor)
Kforce
07.2018 - 09.2018
- Automation and implementation of accounting system project for SOX control validation between Hyperion Account Reconciliation Manager (ARM) and ReconNET System by Trintech
- Eliminating manual entry
- Automate accounting reconciliation
- Mapping data flow for auto reconcile
- Implement and maintain report and job steps
- Building and Resolving ReconNET system issues and maintaining job setting
- Assisting and updating the ARM system
- Update and upload accounting to reconcile monthly reports in the ARM system
- Uploading oracle file into ARM system for reconciling
- Create new process procedures.
- Collected, defined and analyzed business requirements.
- Trained business personnel in use of systems.
- Reconcile credit cards and debit cards for monthly, quarterly and yearly.
IT Accounting System Administrator – ReconNET Accounting and Finance (Consultant)
Walgreens Co.
01.2013 - 07.2016
- Administered ReconNET Accounting and Finance system
- Credit Cards and Debit Cards accounts reconciliations
- POS Point of Sales accounts reconciliations
- Maintained trouble tickets on a priority basis
- Automate and resolve system issues, assist and help using troubleshoot when an issue arrives
- Setup and maintained password reset and manage account system tree
- Implement and automate reconciliation
- Adjust and troubleshoot system issues for the ReconNET system
- Maintained trouble ticket
- Assist and resolve users’ issues
- Implement and create new users and password reset
- Create and adjust financial reports per user requests
- Update job step and system tree as needed
- Ad Hoc and attend special projects and meeting
- Update procedures and users training
- Disaster Recovery for ReconNET system (DR)
- Maintain system log and data logs
- Implement and purge old data
- Clean up and archive system drive to free up system space for effective system flow.
- Worked with users to determine areas of technology in need of improved usability.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Provisioned new software and hardware for use, following established security policies.
Manager (Control & Loss Prevention)
Phan Thiet Market
01.2012 - 01.2013
- Accounting, Paper & Documentations, Timesheet, Schedule and pricing Sale signs and lost prevention
- Wire transfer, Cashier, Customer service, Lottery agent
- Prepping, waitstaff, and cooking when needed (ad hoc)
- Responsible for managing department inventory, in-stock position, pricing integrity, merchandising, labor, and other operational processes to company standards
- Oversee all employee responsibilities in every aspect and make sure inventories are fully stocked
- Managing warehouse and delivery as well as forklift drivers
- Lottery Agent troubleshooting resolving system issues and cash out to winners.
Financial Systems Analyst
HSBC Finance Corporate
01.2007 - 01.2010
- Responsible for resolving medium to high-risk problem tickets and providing resolutions open items
- As Administrator expertise to provide and resolve on ReconNET System issued
- Knowledge of Whirl system and M&I bank deposit system (Metavante System) as well as CII Century system and OLAM Online Account Management and reporting, AMMO, and Mars System
- Recognized and awarded for Presidential Award for various best-in-class services
- Assisting Treasury on forecasting
- Designed and built the database for financial reporting
- Oversaw and reviewed internal audit control for General Ledger PeopleSoft (GLP) error-free saving the company $50M a year from KPMG external audit
- Researched and analyzed financial data, prepare summary analyses, and assisted in the analysis and interpretation of financial statements and related reports providing insight
- Successfully upgraded ReconNET system from desktop version 6.6 to web base server v7.5 saving the company millions of dollars without going through 3rd party vendors
- Drove and led the process improvements automating all manual processes
- Successfully implemented and lead testing of the disaster recovery project without any error
- Administered ReconNET database system (Administrator support) maximizing runtime
- Lectured and held multiple training classes for the staff, new hires, and Interns
- Supported ReconNET system users avoiding the cost of an outside consultant saving another $10,000 to $100,000 dollars
- Recognized critical high risks system failure and kept up with the maintenance and ensured all access control without reporting issues.
Accountant
HSBC Finance and Household International
01.1995 - 01.2007
- Responsible for accounts reconciliation, resolving complex accounting issues, data analysis, and preparing procedures, journal entries, and special projects (Ad Hoc)
- Maintained ReconNET database system as well as reconciled items discrepancy, monitored outstanding checks
- Participate in month-end close as well as quarterly reconciliations
- Successfully reconciled monthly reconciliation on an average of $2M to $5B
- Detail-oriented with a strong commitment to quality and accuracy
- Promptly resolved any discrepancy in Queries from the PeopleSoft database & Mainframe data for balancing reconciliations
- Ability to effectively and efficiently collect, consolidates, extract, and summarize data from multiple locations and systems
- Researched and analyzed complex issues and resolved outstanding items
- Exceptional organizational, multi-tasking, interpersonal, verbal, and written communication skills
- Proficient in Microsoft Office applications required; Knowledge of manufacturing process & financial software a plus
- Great teamwork-oriented skills, with the ability to work independently.
Supervisor
MIDWEST CARPET
01.1992 - 01.1995
- Supervised and led a staff of 5 to 10 people on big projects
- Processed and maintained Payroll accounting system within the company guidelines
- Maintained procedures and updated timesheets improving efficiency
- Administered schedules and resolved customer issues improving customer satisfaction.
Education
Business Management
Oakton College, Des PlainesSenn High School
Chicago, ILBachelor Degree of Technical Project Management - Accounting And Technical Management
DeVry University
Chicago, IL07.2019
Skills
- Microsoft Office Products
- Lotus Notes
- PeopleSoft GLP
- CII
- ReconNET
- Crystal Reports
- Cisco VPN
- Citrix Metaframe Environment
- Oracle
- Novell
- Solaris
- Linux
- MSDOS
- AMMO System (Alternative to Microfiche/Microfilm Online
- M & I Bank Deposit System and OLAM (Online Account Management)
- ReconNET and AssureNET GL system
- WebEx
- GoToMeeting
- Quality assurance
- Business intelligence tools
- Use case development
- Business case development
- System integration
- Stakeholder management
- Data analysis
- Root cause analysis
- Agile methodologies
- Change management
- Team collaboration
- Process improvement
- Data migration
- Performance metrics
- Risk assessment
- Vendor management
- Business process modeling
- User acceptance testing
- Solution Testing and Implementation
- Research and Analysis
- Production Support
- System Maintenance
- Technical Analysis
- Information Security
- Product knowledge
- Computer literacy
- Analytical thinking
- Interpersonal skills
- Fraud detection
- Organizational skills
- Goal-oriented
- Adaptability
- Excellent communication
- Problem-solving
- Decision-making
- Financial knowledge
- Attention to detail
- Relationship building
- Credit analysis
- Conflict resolution
- Compliance awareness
- Customer service
- Credit Adjustments
- Account Servicing
- Strong negotiation
- Strategic Planning
- Time management
- Credit Card And Debit Card accounts Reconciliations
Training
Microsoft T-SQL C# ADO.NET Microsoft Office Products Excel Visual Basic Application VBA MS Office Project Lotus Notes ReconNET and AssureNET GL system Effective Business Writing Getting Things Done FOCUS - Achieving Your Highest Priorities TDF Theory and Application Apples and Oranges The Service Difference: Reaching Stellar Service Connecting with customers Guiding Customer Conversations healing the customer relationship From Curt to Courteous (Customer Service Relations) Communication workshops: A Household Trad Session 1, 2, and 3.
Timeline
Business System Analyst – Fintech
Wipro/Uber Technologies
09.2018 - 05.2022
Business System Analyst II - Accounting and Finance (Contractor)
Kforce
07.2018 - 09.2018
IT Accounting System Administrator – ReconNET Accounting and Finance (Consultant)
Walgreens Co.
01.2013 - 07.2016
Manager (Control & Loss Prevention)
Phan Thiet Market
01.2012 - 01.2013
Financial Systems Analyst
HSBC Finance Corporate
01.2007 - 01.2010
Accountant
HSBC Finance and Household International
01.1995 - 01.2007
Supervisor
MIDWEST CARPET
01.1992 - 01.1995
Business Management
Senn High School
Bachelor Degree of Technical Project Management - Accounting And Technical Management
DeVry University
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