Eric T Friedland
Wellington,FL
Summary
Professional,energetic,personable, and highly experienced in helping customers and operating in fast paced environments. Knowledgeable and works effectively to promote the company , obtain referrals and retain customers. Reliable and efficient team player with excellent communication skills , attention to detail, and passion for everything roofing.
Overview
12
12
years of professional experience
Work History
Roof Sales Consultant
Distinctive Roofing
Pompano Beach , FL
08.2024 - Current
- Determines the best roof system to meet needs
- Educates the customer in materials used and process to completion
- Assures customer satisfaction throughout the process via excellent communication
- Self generates leads through referral, meeting with customer's neighbors and networking
- Follows the company pricing structure to ensure proper margins are always achieved
- Provided detailed product information to customers
- Recommended process improvements that could enhance sales performance
- Created customized presentations for potential customers based on their requirements
- Participated in regular training sessions on new products, services, and industry trends
- Cultivated productive relationships with existing customers through exceptional follow-up after sales
- Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
- Set up meetings with potential clients and listened to their wishes and concerns.
Inside Service Roofing General Manager
Chase Roofing
Pompano Beach , FL
07.2021 - 08.2024
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Collaborated with customers to offer solutions to service needs.
- Hired, trained and developed service department staff to drive performance.
- Managed service department budget and investigated and resolved discrepancies.
- Motivated, led and supported employees to maintain low turnover.
- Established and enforced clear safety policies to protect workers from injury.
- Formalized sales process to enhance operations and promote acquisition of new customers.
- Tracked monthly sales to generate reports for business development planning.
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
- Researched and provided timely resolution to service discrepancies.
- Discussed ideas and strategies to improve operational efficiency, adding value and aiding business performance for continuous improvement.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Designed sales and service strategies to improve revenue and retention.
BRANCH MANAGER
Supply New England Wholesaler
WEST HARTFORD, CT
01.2017 - 12.2020
- Exceeded sales goals by 25%
- Increased profitability and cut costs
- Hired and trained new staff
- Set standards and implemented company policies effectively
- Reviewed and drove daily sales
- Developed superior customer relationships
- Created positive work environment
- Ensured daily inventory processes and yearly inventory were properly reconciled
- Responsible for entire facility renovation.
- Hired contractors, reviewed estimates, and set budgets.
- Managed branch files per recordkeeping and compliance requirements.
- Streamlined operational efficiencies by partnering with sales team to reevaluate and ensure peak product placement.
- Coached staff on policies, procedures and performance strategies.
- Strengthened operational efficiencies and traceability by developing organizational filing systems for billing, receiving and delivery records and reports.
- Networked within communities to identify and capitalize on business opportunities.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Evaluated budget plans and current costs to project trends and recommend updates.
- Developed and maintained client rapport to meet financial service needs and drive branch loyalty.
- Designed sales and service strategies to improve revenue and retention.
- Produced sales by executing complete sales cycle process from prospecting through contract negotiations and close.
STORE MANAGER
Lowes
SOUTHINGTON, CT
04.2015 - 01.2017
- 120-160 Employees
- Increased sales from 24 million to 26 million
- Exceeded sales goals by $750,000
- Decreased payroll by 4%
- Increased store profitability by 3%
- Approved weekly store payroll
- Store customer satisfaction surveys best in district
- Developed Associates into Department Managers and Assistant Managers
- Ensured safety procedures were followed
- Guided outside sales representatives to meet their sales goals
- Reviewed monthly financials with Assistant Managers
- Held weekly meetings with Department Managers and Assistant Managers
- Implemented regional directives.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Improved store status by implementing process improvements and identifying performance gaps for corrective action.
- Corrected operational discrepancies by developing and executing process improvements.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
ASSISTANT MANAGER
Lowes
WATERFORD, CT
01.2013 - 03.2015
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
- Reviewed monthly sales and performance reports to support operational planning and strategic decision-making.
- Coached and developed store associates through formal and informal interactions.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Hired, coached and mentored team
- Capitalized on existing talent while facilitating recruitment and development of new talent.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Recruited and hired individuals demonstrating passion, dedication and added value to team.
- Motivated employees to share ideas and feedback.
- Assessed team proficiencies, identifying and targeting areas for improvement.
- Responsible for lumber department and mills works and receiving and delivery departments
Education
Bachelor of Science - Finance
Ithaca College
Ithaca, NYSkills
- Motivational Team Leadership Style
- Interviewing, Hiring, and Training Energetic Employees
- Competitive and Sales Driven Payroll Budgeting
- Prot and Loss Analysis
- Budgeting
- Cash management
- Strong Interpersonal Skills
- Competitive
- Customer satisfaction/retention
- Detail Oriented
- Inventory Control
- Merchandising
- Payroll
- Policies
- Safety
- Sales
- Cost and budget analysis
- Multi-tasking ability
- Financial analysis and planning
- Excellent work ethic
Timeline
Roof Sales Consultant
Distinctive Roofing
08.2024 - Current
Inside Service Roofing General Manager
Chase Roofing
07.2021 - 08.2024
BRANCH MANAGER
Supply New England Wholesaler
01.2017 - 12.2020
STORE MANAGER
Lowes
04.2015 - 01.2017
ASSISTANT MANAGER
Lowes
01.2013 - 03.2015
Bachelor of Science - Finance
Ithaca College
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