ERIC T. SCOTT
Smyrna,Georgia
Summary
An approachable, empowering professional committed to bridging the gap between clients, employees, and management representatives through exceptional interpersonal and communication skills both written and verbal. An experienced administrative assistant experienced in research, documentation, and clerical work dedicated to completing assignments under given time restraints.
Overview
4
4
years of professional experience
Work History
Associate Pricing Manager
Bankers Healthcare Group Inc.
03.2023 - 06.2023
- Responsible for presenting and negotiating loan terms and conditions with borrowers.
- Explains documentation required for Funding and or any contingencies requested by Underwriters.
- Explains Funding process and sets best expectations for client when using BHG Financial's Identification Verification process.
- Responsible for maintaining a pipeline of 20+ leads weekly.
Loan Officer
Envoy Mortgage
11.2022 - 03.2023
- Educated clients on residential mortgage loan products
- Loan programs include Conventional, FHA, VA, and USDA
- Specialty products include FHA 203k Limited & Standard, and Conventional i.e., Homestyle
- Helped with approval or denial decisions by locating information or reports needed by underwriters
- Obtain complete and accurate applications for loans by verifying, collecting, and updating Employment, Credit, and Asset information
- Reviewed loan applications for accuracy prior to initial Loan estimate disclosure
- Facilitated timely closings by coordinating activities between staff, clients, and external service providers
- Developed new business opportunities and sales leads by cultivating relationships with realtors, builders, and bankers
- Hosted webinar explaining the benefits of Homeownership and how someone could prepare themselves for their next purchase.
Loan Officer
Northpoint Mortgage
11.2020 - 10.2022
- Educated clients on residential mortgage loan products
- Loan programs include Conventional, FHA, VA, and USDA
- Specialty products include FHA 203k Limited & Standard, and Conventional i.e., Homestyle
- Helped with approval or denial decisions by locating information or reports needed by underwriters
- Obtain complete and accurate applications for loans by verifying, collecting, and updating Employment, Credit, and Asset information
- Reviewed loan applications for accuracy prior to initial Loan estimate disclosure
- Facilitated timely closings by coordinating activities between staff, clients, and external service providers
- Developed new business opportunities and sales leads by cultivating relationships with realtors, builders, and bankers.
Tier 2 Customer Service Representative
Computer Generated Solutions
10.2019 - 11.2020
- Provided customer support according to company procedures while simultaneously handling multiple assignments.
- Performed documentation of problems in fast-paced environment
- Experience in receiving 25-50 inbound calls from technicians and making outbound calls to effectively schedule store visits for repair orders
- Reviewed documentation from tickets to determine if the appropriate action was taken
- Received and managed escalations from representatives who needed assistance.
Education
Bachelor of Science - Psychology
Columbus State University
Columbus, GA05.2019
Skills
- Sales
- Customer Service
- Microsoft Products (Word, Excel, PowerPoint)
- Salesforce
- Pipeline Management
- Administrative Assistance
- Time Management
- Strong Communication Skills
- Market analysis
- Cold-Calling
Timeline
Associate Pricing Manager
Bankers Healthcare Group Inc.
03.2023 - 06.2023
Loan Officer
Envoy Mortgage
11.2022 - 03.2023
Loan Officer
Northpoint Mortgage
11.2020 - 10.2022
Tier 2 Customer Service Representative
Computer Generated Solutions
10.2019 - 11.2020
Bachelor of Science - Psychology
Columbus State University
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