Eric Todd Jackson
Summary
I am a competent and skilled professional with experience in collections, banking, laons, customer service and data entry. I have exceptional interpersonal and problem-solving skills. I am able to resolve disputes calmly and swiftly to maintain positive collaboration within the team. I have been recognized for innovative leadership with consistent achievement for recovering losses. I am an organized, dependable hard working candidate successful at managing multiple job priorities while maintaining a positive attitude. I am seeking full-time employment that offers professional challenges, utilizes my interpersonal skills, excellent time management and problem-solving skills as well as provides the opportunity for personal and professional growth and advancement.
Overview
23
23
years of professional experience
Work History
Repossessions & Remarketing Manager/Specialist Consultant
Automotive Finance Corporation
03.2017 - 07.2022
- Act as Managing liaison between AFC and remarketing partners.
- Able to keep and manage detailed records of repossessions, titles, profit/loss, dealership inventory and sales of vehicles in the continental United States.
- Minimize company liability and risks by expediting vehicle sales.
- Motivate performance and follow-up with branch partners to recover assets in the most timely manner.
- Provide quick resolution of escalating concerns for branches.
- Develop, update and draft procedures applicable to improving the flow of tracking dealership inventory, repossessions, transferring titles, remarketing and recovery of all vehicles.
- Assist in the training of branch personal to ensure fewer mistakes and easy transition of assets.
- Facilitate movement of vehicles to auction for financial recovery.
Regional Collections Manager/Cooperate Investigator
Automotive Finance Corporation
07.2012 - 03.2017
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Researched accounts and completed due diligence to resolve collection problems.
- Supervised staff of collectors, monitoring phone calls, letters and titles.
- Contacted delinquent accounts to discuss late payments and options for remitting amounts due.
- Conducted investigations of delinquent accounts and payment histories.
- Reviewed, researched and corrected discrepancies and branch concerns.
- Documented interactions in computer database and updated information daily.
- Worked with legal resources and recovery teams to manage default issues.
- Established procedures for collection of past due amounts, repossessions and remarketing processes.
- Successfully implemented new technologies and process automations to encourage continuous improvement.
- Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
- Adhered to established guidelines to increase profits and collect supplier payments.
- Facilitated successful internal and external audits through sound and thorough documentation.
- Composed effective accounting reports summarizing accounts payable data.
- Knowledge of all state and federal laws/ regulations associated with collections.
Senior Customer Service and Sales Associate
Springleaf Auto Finance
08.2008 - 07.2012
- Handled customer inquiries and complaints with professionalism to restore satisfaction.
- Greeted customers and listened closely to problems described to determine solutions.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Displaying ability to remain calm in extremely trying situations.
- Utilized active listening skills to understand customer needs and provide tailored solutions.
- Proactively addressed customer concerns in order to prevent escalations and complaints.
- Investigated and resolved accounting, service and delivery concerns.
- Collaborated with team members to stay current on automotive inventory levels and delinquencies.
- Sought ways to improve processes and services provided.
Branch Manager
PNC Bank
07.2007 - 03.2008
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Complied with regulatory guidelines and requirements.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Examined customer loan applications for loan approvals and denials.
- Submitted loan applications to underwriter for verification and recommendation.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
Branch Manager
MainSource Bank
01.2006 - 04.2007
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Complied with regulatory guidelines and requirements.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Branch Manger
Chase Bank
08.2003 - 01.2006
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Complied with regulatory guidelines and requirements.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Submitted loan applications to underwriter for verification and recommendation.
Branch Manager
CitiFinancial Consumer Finance
06.1999 - 08.2003
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Complied with regulatory guidelines and requirements.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Examined customer loan applications for loan approvals and denials.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Submitted loan applications to underwriter for verification and recommendation.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Evaluated project applications and verified with outline specifications to approve, reject and recommend adjustments.
Education
Bachelor of Arts - Journalism, Music, Psychology
Indiana University - Purdue University Indianapolis
Indianapolis, IN05.1998
High School Diploma -
Greenwood Community High School
Greenwood, IN05.1991
Skills
- Microsoft Tools
- Analytical and Critical Thinking
- Policy Interpretation
- Policy and Procedure Writing
- Financial Markets
- Remote Conferencing and Communication
- Adaptable to Changing Conditions
- Balance Accounts
- Client Relationships
- Staff Management
- Complaint Handling
- Training Development and Execution
Timeline
Repossessions & Remarketing Manager/Specialist Consultant
Automotive Finance Corporation
03.2017 - 07.2022
Regional Collections Manager/Cooperate Investigator
Automotive Finance Corporation
07.2012 - 03.2017
Senior Customer Service and Sales Associate
Springleaf Auto Finance
08.2008 - 07.2012
Branch Manager
PNC Bank
07.2007 - 03.2008
Branch Manager
MainSource Bank
01.2006 - 04.2007
Branch Manger
Chase Bank
08.2003 - 01.2006
Branch Manager
CitiFinancial Consumer Finance
06.1999 - 08.2003
Bachelor of Arts - Journalism, Music, Psychology
Indiana University - Purdue University Indianapolis
High School Diploma -
Greenwood Community High School
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