Summary
Overview
Work History
Education
Skills
References
Timeline
AccountManager

Eric W. Carson

Poplar Bluff,MO

Summary


Results-driven professional with extensive experience in client account management. Proven ability to develop strong client relationships and implement effective strategies that drive business growth. Known for collaborative efforts and adaptability in dynamic environments, with strong analytical and communication skills.

Overview

27
27
years of professional experience

Work History

Account Specialist

Fox Radio Network
05.2023 - 06.2025
  • Set up new customer accounts and updated existing profiles with latest information.
  • Adhered to standards of quality and service as well as all compliance requirements.
  • Liaised with sales, marketing and customer service teams to support smooth account management operations.
  • Prepared and submitted timely invoices, statements and payment reminders for customers.
  • Prospected for new customers in target areas or demographics to bring in new business.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Kept detailed records of daily activities through online customer database.
  • Built relationships with customers and community to promote long term business growth.
  • Contributed to team objectives in fast-paced environment.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Met existing customers to review current services and expand sales opportunities.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

Credentialing Coordinator

Poplar Bluff Regional Medical Center
07.2022 - 05.2023
  • Tracked expiration dates on documents and communicated with appropriate staff to avoid late filing.
  • Assisted with managed care auditing processes and performed internal file audits.
  • Communicated effectively with various parties each day using polished interpersonal and active listening skills.
  • Worked closely with practitioners to help each obtain privileges at assigned healthcare facilities
  • Maintained accurate files, records and credentialing documents in well-maintained databases using MDStaff.
  • Conducted primary source verifications such as background checks and board certifications.
  • Received and evaluated applications to look for missing and inaccurate information.


Marketing Manager/Assistant Compliance Officer

Poplar Bluff Regional Medical Center
05.2019 - 07.2022
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Created company brand messaging, collateral materials, customer events, promotional strategies and service commercialization.
  • Capitalized on industry and marketplace trends to strategize marketing solutions and enhance business operations.
  • Utilized market trends and target audience statistics to effectively and appropriately market hospital service lines.
  • Documented human resources records and maintained confidentiality of sensitive personal information.
  • Managed employee disputes by employing conflict resolution techniques.
  • Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
  • Transformed website and social media platforms to better engage customers and promote sales.
  • Generated reports detailing campaign performance, customer engagement and engagement trends.

Contract Analyst/Assistant Compliance Officer

Poplar Bluff Regional Medical Center
02.2016 - 05.2019
  • Monitored incoming contracts and service agreements for correct pricing and information.
  • Coordinated and attended meetings as company's main contact to review contractual obligations.
  • Coordinated changes to agreement which might occur during contract lifetime.
  • Double-checked plans and specifications of contract work for company compliance.
  • Reviewed quotes from contractors to obtain best pricing and service for organization.
  • Created policies and procedures meeting regulatory guidelines and compliance standards.
  • Oversaw contracts for entire facility using both manual and automated strategies.
  • Coordinated changes to agreement which might occur during contract lifetime.
  • Closely worked with Directors, Department heads, Administration and Corporate consisting of problem resolutions and negotiating agreements/contracts. While effectively communicating with internal external customers or clients to negotiate contract terms and agreements.
  • Proactively manage contract renewal, consolidation and reconciliation efforts.
  • Reviewed quotes from contractors to obtain best pricing and service for organization.

Operations Manager

Stat Imaging Solutions
01.2012 - 01.2016
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Devised processes to boost long-term business success and increase profit levels.
  • Reviewed shift reports to understand current numbers and trends.
  • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
  • Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Worked closely with Human Resources to ensure efficiency of staff and policy were being upheld.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Licensed Insurance Producer

Aflac
01.2008 - 01.2012
  • Provided coverage option information to assist clients in protecting assets.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Promoted Aflac products and services using upselling and other sales strategies.
  • Exceeded corporate quotas for monthly policy sales.
  • Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.

Sales Manager

JCPenney
03.1998 - 11.2007
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Supervised sales team, stepping in to support employees and deliver smooth sales processes for clients.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Education

Some College (No Degree) - Business/Law

Three Rivers Community College
Poplar Bluff, MO

High School Diploma -

Malden High School
Malden, MO
05.1995

Skills

  • Contract Management Facility Wide
  • Contract Agreement Preparation
  • Contract Review and Negotiation
  • Administrative Corporate Liaison
  • Policy/Compliance Management
  • File and Records Management
  • Credentialing Audits
  • Background Checks
  • Coordinate Events
  • Google Analytics
  • Market Analysis
  • Project Support
  • Multi-Unit Operations Management
  • Process Improvement Strategies
  • Staff Training
  • Health Insurance Industry Knowledge
  • Account Management
  • Client Relationship Management
  • Sales Expertise
  • Direct Sales
  • Goals and Performance

References

Chris Jones, COO - 1.573.864.8563

Nicole Neidenberg, Director of Marketing - 1.573.714.5077

Mike Walker, Geologist - 1.573.718.0038


Timeline

Account Specialist

Fox Radio Network
05.2023 - 06.2025

Credentialing Coordinator

Poplar Bluff Regional Medical Center
07.2022 - 05.2023

Marketing Manager/Assistant Compliance Officer

Poplar Bluff Regional Medical Center
05.2019 - 07.2022

Contract Analyst/Assistant Compliance Officer

Poplar Bluff Regional Medical Center
02.2016 - 05.2019

Operations Manager

Stat Imaging Solutions
01.2012 - 01.2016

Licensed Insurance Producer

Aflac
01.2008 - 01.2012

Sales Manager

JCPenney
03.1998 - 11.2007

Some College (No Degree) - Business/Law

Three Rivers Community College

High School Diploma -

Malden High School

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Eric W. Carson