Eric Moore
Field Service
Bethalto,IL
Summary
Dynamic Senior Field Technician with extensive experience at FlightSafety, excelling in advanced troubleshooting and equipment calibration. Proven ability to enhance customer satisfaction through effective communication and technical support. Recognized for implementing process improvements that increased efficiency and resolving complex issues swiftly, ensuring compliance with safety regulations and industry standards.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Field Service Technician
Leonardo DRS
Bridgeton
08.2024 - Current
- Performed advanced troubleshooting and repair of complex mechanical, hydraulic, electrical, and electronic systems in the field.
- Provided technical guidance to junior technicians on site issues.
- Diagnosed malfunctions using schematics and wiring diagrams.
- Trained customers on the use and operation of complex systems in the field.
- Configured network devices such as routers, switches, firewalls.
- Maintained accurate records of service calls, parts usage.
- Repaired defective components using specialized tools and diagnostic equipment.
- Resolved customer complaints quickly and efficiently while maintaining a high level of customer satisfaction.
- Installed, maintained, and calibrated sophisticated test equipment.
- Conducted tests to ensure proper operation of systems after repairs or maintenance activities were completed.
- Provided on-site technical support for customers' operational needs.
- Documented findings accurately using standard forms and procedures.
- Leveraged technical knowledge and equipment operations experience to complete effective repairs.
- Optimized performance of equipment by calibrating new, repaired and maintained pieces.
- Diagnosed tool, equipment and machinery malfunctions.
- Interfaced with third-party providers to troubleshoot equipment issues.
- Utilized handheld device to update work order status.
- Used logging tools to collect data from field, supporting engineer analysis.
- Applied company safety policies consistently when performing daily tasks.
- Maintained product knowledge and aptitude to perform troubleshooting and diagnostics.
- Serviced and repaired designated equipment to meet company standards and specifications.
- Interpreted technical manuals and schematics to facilitate equipment installation and maintenance.
- Conducted routine maintenance and calibration of field equipment to ensure accuracy and reliability.
- Operated a variety of hand tools and mechanical equipment with proficiency.
- Participated in training sessions to stay updated with industry standards and technologies.
- Documented field observations and data accurately for analysis and reporting.
- Utilized data logging and analysis software to compile and interpret field data.
- Maintained records by documenting installation, services and repairs.
- Installed and troubleshooted field instrumentation and monitoring devices.
- Verified system functionality by testing equipment and connections, identifying and correcting problems.
- Adapted to diverse outdoor conditions and terrains while performing fieldwork.
- Provided technical support and guidance to new team members and interns.
- Traveled to field locations to evaluate equipment and performance.
- Followed safety protocols and procedures to ensure personal and public safety.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Installed new components or replaced defective parts to restore functionality.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Consulted blueprints and manufacturer manuals to plan appropriate and effective repair work.
- Inspected materials and equipment regularly to check for potential hazards and machine defects.
Senior Field Service Engineer
FlightSafety
Hazelwood
11.2022 - 07.2024
- Identified root cause of system failures and implemented corrective action plans.
- Developed technical documentation such as installation instructions and user manuals.
- Installed upgrades, patches, new applications and operating systems remotely or onsite when needed.
- Provided technical support for hardware and software troubleshooting, maintenance and repairs of equipment in the field.
- Traveled regularly to visit customers' sites for providing on-site support.
- Attended training programs organized by company to upgrade skillset related to job duties.
- Maintained accurate records of service calls and customer feedbacks.
- Coordinated with remote teams to ensure timely delivery of products or services to customers.
- Collaborated with other departments to develop innovative solutions for customer problems.
- Participated in regular meetings with other senior field engineers to discuss best practices.
- Resolved escalated customer complaints in a professional manner while ensuring customer satisfaction.
- Ensured compliance with safety regulations while performing tasks in the field.
- Trained customers on proper use of new products or services provided by company.
- Provided technical guidance to junior field engineers regarding complex system issues.
- Stayed up-to-date with latest technology trends related to assigned areas of expertise.
- Created detailed reports summarizing activities performed during service visits.
- Obtained engineering data to support design services.
- Checked team member performance and quality of work against established standards.
- Provided on-site services, installed new systems and escalated customer complaints.
- Identified engineering problems and recorded solutions for reference purposes.
- Repaired defectives units using manuals and tools.
- Recommended equipment design changes and upgrading.
- Supervised unloading and positioning of equipment and provided instructions to site staff during installation.
- Traveled to designated area on short notice to support contractors by working weekends and overtime.
- Provided responsive multi-channeled technical support and utilized live chat to reduce overhead costs and increase productivity.
- Coordinated work between team, other departments, subcontractors and customers.
- Performed complex technical functions on electrical systems to support engineers including set up, operation, maintenance, calibration and troubleshooting.
- Reviewed team safety behaviors and individual personal protective equipment.
- Troubleshot and repaired mechanical and electrical systems.
- Repaired and calibrated systems and equipment post-installation.
- Submitted reports to professionals following field visits.
- Completed scheduled appointments on time to drive quality service.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Adjusted, connected, or disconnected wiring to complete repairs and installations.
- Installed new components or replaced defective parts to restore functionality.
- Consulted blueprints and manufacturer manuals to plan appropriate and effective repair work.
- Reviewed blueprints and manufacturer manuals before beginning installation and repair work.
- Relayed important safety guidelines to clients to achieve thorough understanding of new equipment.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Disassembled dysfunctional machinery to perform root cause analysis and repairs.
- Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
Field Service Engineer
3d Perception
Orlando
01.2022 - 11.2022
- Ensured compliance with industry standards when implementing solutions.
- Coordinated with other teams within the organization to ensure successful implementation of projects.
- Resolved conflicts between different departments by providing technical advice and guidance.
- Identified areas for improvement in existing processes or procedures related to field engineering operations.
- Provided technical support to customers via phone, email, and onsite visits.
- Troubleshooted customer networking issues with remote access tools.
- Installed and configured network hardware, software, and cabling for customers.
- Communicated and collaborated with staff members to standardize processes and ensure smooth workflow.
- Identified root cause and delivered recommendations to alleviate future issues and failures.
- Provided positive customer support training experience upon project completion.
- Utilized knowledge and skills in root cause failure analysis.
- Conducted site surveys to assess and document field conditions and project requirements.
- Prepared and submitted detailed reports on field activities, findings, and recommendations.
- Coordinated with contractors and suppliers to secure necessary materials and equipment.
- Performed on-site installation, maintenance, and repair of company equipment.
- Interpreted and applied engineering principles to solve field problems.
- Managed inventory of tools, equipment, and supplies required for field operations.
- Provided technical support and training to clients and team members.
- Collaborated with project management teams to ensure timely completion of projects.
- Provided expert technical support and guidance to clients and team members.
- Ensured compliance with safety regulations and company policies during field operations.
- Adapted to rapidly changing environments and project requirements with flexibility.
- Analyzed and resolved technical issues encountered in the field promptly.
- Completed regulatory documents concerning safety issues.
- Advised customers on use of products or services.
- Finished projects on time and within budget.
- Communicated with clients and coworkers about analysis results.
- Performed testing to determine functionality or optimization.
- Formulated plans using detailed drawings.
- Coordinated activities with suppliers, contractors or other departments.
Lead Field Service Technician
FlightSafety
Hazelwood
05.2008 - 12.2021
- Provided feedback on technician performance to management staff.
- Conducted training sessions for new technicians on proper use of tools and equipment.
- Provided technical support to customers via phone and in-person visits.
- Participated in weekly meetings with management staff to discuss upcoming projects and review current progress.
- Developed strong working relationships with customers through proactive communication regarding their service needs.
- Monitored inventory levels of tools, spare parts, and other materials required for field operations.
- Ensured quality assurance standards were met during all service activities.
- Troubleshot, diagnosed and resolved complex customer issues with minimal guidance.
- Identified opportunities for cost savings through improved workflow processes.
- Maintained accurate records of service calls, parts used, time spent.
- Implemented process improvements that increased efficiency within the field service team.
- Reviewed work orders prior to dispatch to ensure accuracy of information provided by the customer.
- Created detailed reports summarizing findings from completed jobs.
- Collaborated with engineering teams to develop solutions for complex problems encountered in the field.
- Adhered to safety procedures while performing installations or repairs in hazardous locations.
- Assisted junior technicians with installation and repair services as needed.
- Evaluated existing processes and procedures for potential areas of improvement.
- Managed escalated customer complaints in a timely manner.
- Communicated with vendors, upper management, and peers.
- Leveraged equipment to complete tests, maintenance, repairs and overhauls.
- Operated hand tools and power equipment according to corporate safety procedures.
- Calibrated instruments, controls and equipment to test function and evaluate performance.
- Reviewed blueprints and manuals to repair and restore optimal functionality.
- Disassembled and reassembled hydraulic, pneumatic, and mechanical equipment for inspection.
- Diagnosed and repaired mechanical issues according to industry standards.
- Analyzed equipment data to isolate and diagnose faults.
- Handled telephone support calls to determine issues and provide solutions.
- Mentored and trained new employees on processes, flow and safety procedures.
- Delivered outstanding customer service on field visits to meet corporate guidelines.
- Observed field safety protocols to prevent injuries and accidents.
- Trained customers on equipment after installation.
- Collaborated with team members to assess equipment performance needs.
- Minimized customer callbacks and equipment failure by reviewing job upon completion.
- Traveled to field locations to evaluate equipment and performance.
- Wrote detailed service reports describing work completed, issues and recommendations.
- Explained and demonstrated equipment operations to customer.
- Documented repair methods and maintenance processes to improve support analysis.
- Performed on-site installation, routine maintenance and minor repairs to systems.
- Installed new components or replaced defective parts to restore functionality.
- Completed scheduled appointments on time to drive quality service.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Reviewed blueprints and manufacturer manuals before beginning installation and repair work.
- Consulted blueprints and manufacturer manuals to plan appropriate and effective repair work.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.
- Disassembled dysfunctional machinery to perform root cause analysis and repairs.
- Took measurements and evaluated dimensions of surrounding area to correctly install new machinery.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
- Assigned tasks to personnel based on their skill sets and monitored progress to ensure timely completion.
- Monitored work performance against established milestones ensuring adherence to approved schedules.
- Developed project plans, and timelines to ensure successful completion of projects.
- Coordinated with team members to ensure timely completion of tasks.
- Reviewed blueprints, drawings and specifications for accuracy and completeness prior to construction commencement.
- Supervised installation of materials and equipment for compliance with drawings and specifications.
- Interacted with clients to interpret needs and requirements.
- Maintained project schedule by monitoring project progress, coordinating activities and resolving problems.
- Finished projects on time and within budget.
- Avoided data loss by creating back-ups of programs.
- Advised customers on use of products or services.
- Completed regulatory documents concerning safety issues.
- Generated engineering documentation and oversaw design projects.
- Generated technical reports for customers.
- Formulated plans using detailed drawings.
- Conferred with technical personnel to prepare designs or operational plans.
Test Engineer
Crane Merchandising Systems
Bridgeton
05.2005 - 05.2008
- Documented defects found during testing process.
- Provided technical guidance to junior team members on testing processes and procedures.
- Verified that all components meet design specifications and standards.
- Developed test plans and strategies for products.
- Conducted functional, performance, stress and regression tests.
- Analyzed system requirements to create test cases.
- Executed manual and automated tests in different environments.
- Collaborated with development teams on fixing bugs and improving existing features.
- Created test data for validating scenarios based on functional requirements.
- Performed testing to determine functionality or optimization.
- Formulated plans using detailed drawings.
- Communicated with clients and coworkers about analysis results.
- Researched feasibility, design or performance of components or systems.
- Coordinated activities with suppliers, contractors or other departments.
- Avoided data loss by creating back-ups of programs.
- Designed engineering experiments.
- Conferred with technical personnel to prepare designs or operational plans.
- Analyzed design or requirement information for equipment or systems.
- Calibrated scientific or technical equipment.
- Generated technical reports for customers.
- Created accurate project specifications, documenting in technical manuals.
Education
Associate of Science - Electronic Engineering
Missouri Technical
St Louis, MO02-2002
Skills
- Advanced troubleshooting
- Equipment maintenance
- Technical documentation
- Safety compliance
- Customer relationship management
- Network configuration
- Equipment calibration
- Remote support
- Process improvement
- Team collaboration
- Problem solving
- Effective communication
- Training and mentoring
- Time management
- Adaptability
- Troubleshooting skills
- Schedule coordination
- Team oversight
- Software diagnostics
- Electrical systems
- Equipment installation
- Hardware repair
- Customer relations
- System maintenance
- Component repair
- Workplace safety
- System configuration
- Interpersonal and written communication
- Interpreting diagrams
- Technical support
- Professional communication
- Cable pulling
- Preventative maintenance
- Web security
- Data collection
- Technical analysis
- Hardware and software installation
- Network connectivity
- Root-cause analysis
- Regulatory requirements
- Technical writing
- Instrumentation configuration
- Field operations
- Conflict management
- System upgrades
- Diagnostic testing
- Electronics repairs
- Preventive Maintenance
- Component assembly
- Diagnostics and troubleshooting
- Machinery operation
- Preventive maintenance coordination
- Equipment inspection
- Adaptability and flexibility
- Mechanical aptitude
- Detail orientation
- Component repairs
- Network troubleshooting
- System calibration
- Field service support
- Operational compliance
- Project coordination
- Team leadership
- Analytical thinking
- Specifications/drawings review
- Installation planning
- Jobsite support
- Relationship building
- Field production
- Software programming
- Field testing
- Customer support
- Field data collection
- Site inspections
- Report preparation
- End-user training
- Remote diagnostics
- Troubleshooting
- Product/system modifications
- Team communication
- System testing
- Procedural documentation
- Technical reporting and documentation
- Safety procedures
- Technical proficiency
- Document management
- Systems evaluation
- Self motivation
- Written communication
- Attention to detail
- Schematic reading
- Multitasking
- Multitasking capacity
- Active listening
- Verbal and written communication
- Technical troubleshooting
- System diagnostics
- Field service operations
- On-site repairs
- Electronics troubleshooting
- Aircraft systems
- Hardware maintenance
- Network administration
- Visual system calibration
- Control loading
- Virtual reality systems
- Simulator upgrades
- Flight dynamics
- Component testing
- Precision measurement
- Lean manufacturing principles
- Electrical testing
- System modification
- Diagnostic equipment operation
- System troubleshooting
- Testing equipment use
- Hand and power tools
- Hardware installation
- Repair sequencing
- Documentation requirements
- Electrical wiring repair
- Initiative-taking
- Wiring diagrams
- Maintenance documentation
- Repair documentation
- System components
- Failure troubleshooting
- Soldering proficiency
- Routine maintenance
- Electrical equipment repair
- Failure tracing
- Component replacement
- New system installations
- Circuit wiring
- Schematics
- Test planning
- Automation testing
- Field reporting
- Preventive maintenance
- Compliance testing
- Problem-solving
- Critical thinking
- Report generation
- Test and evaluation (T&E)
- Electrical engineering standards
- Troubleshooting and resolution
- Test plan development
- Requirements development
- Test scenarios
- Manual testing
- Presentations and public speaking
- Documentation and reporting
- Qualification testing
- Unit testing
- Gathering requirements
- Creating test cases
- Usability testing
- Performance testing
- Functional testing
- Programming
- Integration testing
- Debugging
- Technical communication skills
- Test documentation
- Testing manual interpretation
- Test automation
- Microsoft Visio
- Reading technical drawings
- Bug tracking
- Version control systems
- Training delivery
- Cross-functional teamwork
- Version control
- Regulatory compliance
- Professionalism
- Mechanical Knowledge
- Physics knowledge
- Research skills
- Customer service
- Technical drawing
Certification
- Overhead Crane 4/2025
- Forklift Operator 10/2024
- PPE Level D 2/2025
- Fall Protection 2/2025
References
References available upon request.
Timeline
Senior Field Service Technician
Leonardo DRS
08.2024 - Current
Senior Field Service Engineer
FlightSafety
11.2022 - 07.2024
Field Service Engineer
3d Perception
01.2022 - 11.2022
Lead Field Service Technician
FlightSafety
05.2008 - 12.2021
Test Engineer
Crane Merchandising Systems
05.2005 - 05.2008
Associate of Science - Electronic Engineering
Missouri Technical
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