Summary
Overview
Work History
Education
Skills
Languages
References
Internships & volunteer experience in:
Timeline
Generic

Eridany Campos

Weimar

Summary

Dynamic bilingual customer service representative with proven expertise at TTEC, excelling in conflict resolution and CRM software utilization. Recognized for enhancing customer satisfaction through effective communication and empathetic support. Skilled in data entry and translation, driving retention and loyalty while maintaining high service standards in fast-paced environments. Proven skills in interpreting conversations and translating documents. High-energy professional with several years of related experience and desire to positively impact service for customers. Solid administrative background combined with self-motivated nature. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

17
17
years of professional experience

Work History

Bilingual Customer Service Representative

TTEC
weimar
10.2023 - Current
  • Provided bilingual support to customers via phone and email communications.
  • Resolved customer inquiries with empathy and professionalism in a timely manner.
  • Maintained accurate records of customer interactions and transaction history.
  • Utilized CRM software to track customer issues and manage follow-ups efficiently.
  • Developed FAQs to streamline responses for common customer concerns effectively.
  • Responded to customer inquiries in both English and Spanish languages, providing accurate information about products and services.
  • Identified and analyzed multilingual customer needs to drive high satisfaction, growth and retention of business.
  • Displayed patience and understanding when dealing with difficult situations.
  • Maintained a friendly yet professional demeanor during all interactions with customers.
  • Maintained an up-to-date knowledge of company's products and services to ensure accuracy when responding to customer inquiries.
  • Utilized multiple computer systems to access customer accounts, process payments, update account status.
  • Adhered to company policies and procedures regarding customer service standards.
  • Resolved customer complaints in a professional manner while adhering to corporate policies and procedures.
  • Provided translation assistance for customers with limited English proficiency.
  • Leveraged multilingual skills to review, record and organize written data from variety of sources.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Greeted customers warmly upon arrival at store locations or over the phone.

Bilingual Customer Service Representative

everise
houston
07.2021 - 02.2023
  • Provided bilingual support to customers via phone and email communications.
  • Collaborated with team members to enhance customer satisfaction and service quality.
  • Utilized CRM software to track customer issues and manage follow-ups efficiently.
  • Displayed patience and understanding when dealing with difficult situations.
  • Maintained a friendly yet professional demeanor during all interactions with customers.

Caregiver

Girling
Schulenburg
03.2020 - 12.2021
  • Running day-to-day household operations and overseeing all elements of maintenance. Assisting with the coordination and execution of special events. Oversight of deliveries and general maintenance of the residence; making client aware of any necessary repairs or purchases that are beyond the scope of the household staff. Assisting in daily care, nurturing, supervision.
  • Providing safe and clean environment, light housekeeping, including tidying up, laundry, cleaning after meals.

Crew Member

Taco Bell
Schulenburg
04.2015 - 07.2016
  • Maintained high standards of customer service during high-volume, fast-paced operations. Communicated clearly and positively with coworkers and management.
  • Mastered point-of-service (POS) computer system for automated order taking.
  • Handled currency and credit transactions quickly and accurately.
  • Followed procedures for safe food preparation, assembly, and presentation.
  • Assisted management with inventory control and stock ordering.

Crew Member

Whataburger
Schulenburg
08.2013 - 12.2015
  • Maintained high standards of customer service during high-volume, fast-paced operations. Communicated clearly and positively with coworkers and management.
  • Mastered point-of-service (POS) computer system for automated order taking.
  • Handled currency and credit transactions quickly and accurately.
  • Followed procedures for safe food preparation, assembly, and presentation.
  • Assisted management with inventory control and stock ordering.

Team Lead

Walgreens
Katy
12.2008 - 07.2012
  • Organized weekly sales reports for the sales department to track product success. Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. Conducted weekly walk throughs with the General Manager to discuss all interior visual displays including store window presentation.
  • Directed calls to appropriate individuals and departments.
  • Built long-term customer relationships and advised customers on purchases and promotions.

Education

High School Diploma - High School

Mayde Creek High
Houston, TX
01.2008

Skills

  • Inventory Management
  • POS
  • Bilingual - Spanish (Native)
  • Data Entry
  • Microsoft Office
  • Sales
  • Customer Service
  • Translation and Interpretation
  • Typing (70 wpm)
  • Upselling
  • Records Management
  • Windows
  • Data Collection
  • CRM software
  • Conflict resolution
  • CRM software usage
  • Technical troubleshooting
  • [Language] translation

Languages

English - Expert, Spanish - Expert

References

  • Christine, Eveline, Previous co-worker at Walgreens, (832)515-4010
  • Shonna, Garza, Previous co-worker at Girling, (979)309-9329
  • Chelsea, Luecking, Previous co-worker at Whataburger, (979)505-0553

Internships & volunteer experience in:

  • Children & Youth
  • Homelessness
  • Community

Timeline

Bilingual Customer Service Representative

TTEC
10.2023 - Current

Bilingual Customer Service Representative

everise
07.2021 - 02.2023

Caregiver

Girling
03.2020 - 12.2021

Crew Member

Taco Bell
04.2015 - 07.2016

Crew Member

Whataburger
08.2013 - 12.2015

Team Lead

Walgreens
12.2008 - 07.2012

High School Diploma - High School

Mayde Creek High

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