Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Eridany Guzman Ramos

Hayward,CA

Summary

Dynamic retail professional with extensive experience at T-Mobile, excelling in store operations and customer engagement. Proven track record in enhancing customer satisfaction and optimizing team performance. Skilled in communication and transaction processing while maintaining accuracy in cash handling.

Overview

3
3
years of professional experience

Work History

Retail Associate

T-Mobile
06.2021 - 10.2023
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
  • Supervised daily store operations, ensuring smooth workflow and timely completion
  • Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
  • Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.

Retail Assistant Manager

T-Mobile
10.2023 - 06.2024
  • Controlled store inventory and reviewed cash handling transactions. I
  • Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
  • Mentored new employees in company policies, procedures, and best practices to ensure consistent performance standards.
  • Enhanced customer satisfaction by effectively resolving escalated issues and providing exceptional
  • Contributed to successful store audits by consistently adhering to company policies and procedures regarding cash handling, inventory control, and other operational processes.
  • Enforced policies and procedures and administered disciplinary action to encourage quality performance of retail staff.
  • Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Ensured compliance with all safety regulations, maintaining a clean and organized workspace for staff and customers alike.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Education

Political Science

Chabot College
Hayward, CA

San Lorenzo High School
San Lorenzo, CA
06.2019

Skills

  • Store operations
  • Customer engagement
  • Computer skills
  • Teamwork and collaboration
  • Managing operations and efficiency
  • Positive attitude
  • Time management
  • Organizational skills
  • Effective communication
  • Task prioritization
  • Customer service

Accomplishments

  • Achieved Top Sales Rep in stores by completing sales with accuracy and efficiency.
  • Supervised team of 7 staff members.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Retail Assistant Manager

T-Mobile
10.2023 - 06.2024

Retail Associate

T-Mobile
06.2021 - 10.2023

Political Science

Chabot College

San Lorenzo High School

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