Erielle Vegafria
Frisco
Summary
Customer service professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Digital Shopper
Walmart
09.2023 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
- Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
- Tracked substitutions and informed customers of changes.
- Analyzed customer behavior data to create personalized recommendations, leading to more effective upselling and cross-selling opportunities.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Apparel Associate
Walmart
03.2023 - 09.2023
- Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
- Assisted in loss prevention efforts by monitoring fitting rooms, identifying suspicious behavior, and promptly reporting incidents to management.
- Preserved outlook of store by dusting, styling mannequin designs, cleaning and restocking merchandise.
- Displayed and organized products in store to help customers locate products easily.
- Greeted and interacted with over customers to assist in selecting and locating merchandise.
- Managed stock levels on the sales floor through efficient replenishment processes that maintained consistent product availability.
Business Sales Support Representative
PTI Pacifica Dba IT&E Guam
11.2022 - 01.2023
- Managed administrative duties of sales team as required, effectively anticipating and meeting day-to-day operational needs.
- Responded to customer inquiries for scheduling of meetings, sales appointments and order status follow-up.
- Record accurate and efficient records in customer database
- Collaborated with other departments to follow through until completion of customers request.
- Demonstrated flexibility when adapting to new processes or guidelines while maintaining consistently high levels of productivity.
- Increased productivity by effectively managing workload and prioritizing tasks.
Customer Service Representa
PTI Pacifica Dba IT&E Guam
10.2021 - 11.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Collaborated with team members to develop best practice for consistent customer service and delivery.
Gift Shop Cashier
Jeffs Pirates Cove
01.2020 - 09.2021
- Contributed to increased sales by effectively upselling and promoting store merchandise and special offers.
- Enhanced customer satisfaction by providing efficient and friendly service at the cash register.
- Balance cash drawers at the beginning and end of shifts, verifying that all funds were accounted for accurately.
- Handled high-pressure situations with composure, effectively upselling and promoting store merchandise. and special offers.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Waitress
Jeffs Pirates Cove
11.2019 - 01.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Education
High School Diploma -
Southern High School
Santa Rita, Guam06-2020
Skills
- Customer service
- Active listening
- Critical thinking
- Relationship building
- Conflict resolution
- Computer proficiency
- Follow-up skills
- Goal-oriented mindset
- Reliability and punctuality
- Cash handling and management
- Problem-solving
- Effective communication
Timeline
Digital Shopper
Walmart
09.2023 - Current
Apparel Associate
Walmart
03.2023 - 09.2023
Business Sales Support Representative
PTI Pacifica Dba IT&E Guam
11.2022 - 01.2023
Customer Service Representa
PTI Pacifica Dba IT&E Guam
10.2021 - 11.2022
Gift Shop Cashier
Jeffs Pirates Cove
01.2020 - 09.2021
Waitress
Jeffs Pirates Cove
11.2019 - 01.2020
High School Diploma -
Southern High School
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