Eriem Carrasco
Las Cruces,NM
Summary
Motivated Crew Team Member committed to contributing to business success. Dynamic and results-driven professional with extensive experience at Allen Theaters, excelling in customer service and upselling strategies. Proven ability to enhance customer satisfaction through effective communication and food safety compliance, contributing to increased return visits. Skilled in cash handling and maintaining a clean, organized workspace, ensuring operational efficiency also; experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Bartender/Server with 4 years of experience in customer engagement and team leadership, known for enhancing customer satisfaction and optimizing inventory control. Demonstrates strong skills in conflict resolution, problem-solving, and adaptability, contributing to seamless service operations. Passionate about creating vibrant atmospheres that encourage increased sales and improve workflow efficiency.
Overview
4
4
years of professional experience
2
2
Certification
Work History
Concessionist/Bartender
Allen Theaters
02.2025 - 08.2025
- Managed inventory to ensure adequate stock levels, reducing waste and spoilage.
- Enhanced transactions with thoughtful suggestions and upselling opportunities of loyalty cards and concession items to impact revenue.
- Tabulated food and beverage orders quickly so guests avoided delays in seating.
- Provided engaging, hospitable service to guests in theater.
- Performed reconciliation of POS terminals with cash and credit transactions to balance cash drawer at end of shift.
- Contributed to an increase in return customers due to exceptional customer service experiences provided consistently.
- Maintained proper food handling procedures for health and safety compliance, resulting in zero violations during inspections.
- Participated in regular inventory audits to monitor stock levels, identify discrepancies, and prevent shortages or overstocking situations.
- Delivered outstanding customer service by promptly addressing questions or concerns regarding menu items, prices, or ingredients.
- Optimized product displays for maximum visibility and accessibility to customers, promoting impulse purchases.
- Initiated WECARD guidelines for standard operation of serving alcoholic beverages.
- Performed routine maintenance tasks on equipment such as cleaning popcorn machines or soda fountains, ensuring optimal performance during operation hours.
- Streamlined concession operations by implementing efficient workflows for food preparation and order fulfillment.
- Maintained cleanliness of concession area, box office, lobbies, auditoriums, and restrooms.
Carry Out
Save Mart Las Cruces
02.2024 - 06.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Security Guard
Security Concepts Inc.
01.2023 - 06.2023
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked and verified photo identification prior to granting facility access.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Responded quickly to incidents and assessed active situations for security concerns.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Team Member/ Drive Through
Whataburger
09.2021 - 08.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
Education
High School Diploma -
Oñate High School
5700 Mesa Grande Dr05.2022
Skills
- Patience and empathy
- Organizational growth
- Reliability and punctuality
- Effective communication
- Listening and comprehension
- Food safety regulations
- Professionalism and courtesy
- Cash handling expertise
- Cooking
- Conflict resolution
- Upselling strategies
- Product knowledge familiarity
- Interpersonal skills development
- Food preparation proficiency
- Workspace maintenance
- Organized multi-tasker
- Food handling safety
- Engaging personality
- Point of sale (POS) system operation
- Valid state driver's license
- Customer order fulfillment
- Late-night shift availability
Certification
- Food handler certification
- Bar certification
Timeline
Concessionist/Bartender
Allen Theaters
02.2025 - 08.2025
Carry Out
Save Mart Las Cruces
02.2024 - 06.2024
Security Guard
Security Concepts Inc.
01.2023 - 06.2023
Team Member/ Drive Through
Whataburger
09.2021 - 08.2022
High School Diploma -
Oñate High School
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