Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erieyhan Ruffin

Birmingham,AL

Summary

Reliable employee seeking a permanent position with opportunity to excel and move up in a company. Offering excellent communication and good judgment. Knowledgeable and dedicated customer service professional, solid team player with outgoing, positive demeanor and proven skills in establishing relationships with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with passion for developing relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience

Work History

Warehouse Worker

Amazon
08.2021 - Current
    • Completed daily operations on time and maintained high standards of accuracy
    • Operated warehouse material handling equipment correctly
    • Maintained high levels of accuracy in daily operations
    • Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
    • Reduced order processing times with streamlined picking, packing, and shipping procedures.
    • Assisted in training and onboarding of new employees, contributing to cohesive and efficient workforce.
    • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas and equipment zones.
    • Consistently lifted materials weighing as much as 50 pounds

Production Worker

Kamtek Magna Cosma
02.2020 - 06.2021
  • Organized work to meet demanding production goals
  • Resolved issues quickly to maintain productivity goals
  • Inspected final products to assess compliance with quality standards and established tolerances
  • Supported machine operators in setup and operation of production equipment resulting in efficient runs
  • Assembled metal products according to changing daily work orders and specific customer needs
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Enhanced product quality by conducting regular inspections and identifying areas for improvement.
  • Maintained a safe working environment by adhering to safety protocols and promptly addressing potential hazards.

Sales Associate

Hibbett Sporting Goods
01.2020 - 08.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.

Asset Protection Associate

Walmart
08.2019 - 02.2020
  • Controlled reduction of loss inventory by protecting company assets
  • Checked CCTV for evidence of shoplifting
  • Patrolled store departments to check for suspicious activities
  • Wrote reports for internal and external crime, burglary, or theft.
  • Patrolled store departments to check for suspicious activities.
  • Contacted local authorities and apprehended shoplifters.
  • Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
  • Wrote reports outlining activities and results.

Server Shift Leader

Brookdale Assisted Living
01.2019 - 08.2019
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly
  • Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.

Cashier

Sonic
05.2018 - 01.2019
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels
  • Worked flexible schedule and extra shifts to meet business needs
  • Helped customers complete purchases, locate items and join reward programs
  • Restocked and organized merchandise in front lanes
  • Answered questions about store policies and addressed customer concerns
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
  • Collected and authorized payments of guests
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Lifted up to 20 pounds at once and used forklift to move heavier loads

Catering Manager

Boombostic Private Club
08.2016 - Current
  • Met with clients to outline desired goals and prepared quotes for overall catering costs.
  • Handled catering scheduling, ordered food and planned events.
  • Coordinated with event planners for floor and table layouts, guest numbers and overall catering needs.
  • Worked with chefs to plan menus according to client needs and budgets.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Promoted catering packages with most profitable outcomes without sacrificing client desires.
  • Designed catering packages to increase sales and customer experience.
  • Handled payment collection.
  • Hired and trained both permanent and temporary staff members.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Education

Associate of Applied Science - Business Administration

Jefferson State Community College
Birmingham, AL
08.2025

High School Diploma -

Wenonah High School
Birmingham, AL
05.2018

Skills

  • Order Picking and Processing
  • Materials Estimations
  • Job Site Inspection
  • Freight Examination
  • Loss Prevention Strategies
  • Quality Checks
  • Assembly and Production
  • Inventory Control
  • Order Processing
  • Payment Processing
  • Product Sales
  • Excellent People Skills
  • Cash Handling
  • Teamwork and Collaboration
  • Problem-Solving
  • Data Entry
  • Customer Service
  • Complaint Resolution
  • Product Upselling
  • Inbound Phone Calls
  • Proficient in Microsoft Office
  • Product Knowledge
  • Customer Communications
  • Verbal and Written Communication
  • Answering Questions
  • Gathering Information
  • Logging Call Information
  • Customer Support
  • Brand Representation
  • Communicating With Clients
  • Building Relationships
  • Conflict Resolution
  • Active Listening
  • Attention to Detail
  • Problem Solving
  • Decision Making
  • Effective Communication
  • Time Management
  • Multitasking
  • Script Adherence
  • Positive Attitude
  • Computer Literacy
  • De-Escalation Techniques
  • Calm and Professional Under Pressure
  • 38 Wpm Typing Speed

Timeline

Warehouse Worker

Amazon
08.2021 - Current

Production Worker

Kamtek Magna Cosma
02.2020 - 06.2021

Sales Associate

Hibbett Sporting Goods
01.2020 - 08.2020

Asset Protection Associate

Walmart
08.2019 - 02.2020

Server Shift Leader

Brookdale Assisted Living
01.2019 - 08.2019

Cashier

Sonic
05.2018 - 01.2019

Catering Manager

Boombostic Private Club
08.2016 - Current

Associate of Applied Science - Business Administration

Jefferson State Community College

High School Diploma -

Wenonah High School

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Erieyhan Ruffin