Small Business Owner and Business Consulting. Trainer in sales and CRM (salesforce and Zoho) Excellent interpersonal communications and presentations for all size groups.
Hi, I’m
Erik Abrahamsen
Small Business Owner/Entrepreneur/Sales
Summerville ,SC
Summary
Overview
9
years of professional experience
Work History
Go Earn It
Senior Customer Service Manager
08.2023 - Current
Job overview
- Mentored junior staff members to develop their skills, leading to higher performance levels.
- Streamlined workflow processes for improved team efficiency and increased productivity.
- Improved response times with efficient resource allocation, ensuring prompt support for all customers.
- Developed and implemented customer service policies and procedures.
State Farm
State Farm Agent and Owner
12.2014 - Current
Job overview
- Resolved caller issues quickly and thoroughly.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
Education
Judson UniversityElgin, IL
Master Of Business from Organizational Leadership
12.2010
University Overview
Northern Illinois UniversityDekalb, IL
Bachelor Of Arts from History Teacher Education
05.1995
University Overview
Minored in Philosophy and Theology
Skills
- Sales Analysis
- Maintenance plan sales
- Sales Strategy Planning
- Sales Events
Accomplishments
Accomplishments
Top 10% Agent first year
Ambassador Club
Honor Club
Timeline
Senior Customer Service Manager
Go Earn It
08.2023 - Current
State Farm Agent and Owner
State Farm
12.2014 - Current
Judson University
Master Of Business from Organizational Leadership
Northern Illinois University
Bachelor Of Arts from History Teacher Education
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