Erik Alvarez
Corpus Christi
Summary
Senior Claims Representative with over 7 years of comprehensive industry experience, proficient in balancing customer satisfaction with company objectives through a fair and equitable claims process. Proven track record of enhancing team performance and contributing to the establishment of one of the top districts within the organization.
Overview
16
16
years of professional experience
Work History
Senior Claims Representative
Texas Farm Bureau Insurance
04.2018 - Current
- Review auto, property, inland marine, and commercial policies to determine valid coverage
- Conduct thorough investigations to determine liability on personal auto, property, and commercial claims
- Successfully, negotiate and settle bodily injury claims with non-attorney rep, claimants
- Assess medical records/bills and negotiate bodily injury settlements with injury attorneys
- Inspect boats, farm equipment, residential and commercial properties
- Write estimates on damaged residential and commercial properties using Xactimate software
- Train and mentor new staff on claims handling procedures and best practices
- Enhance customer satisfaction with timely and accurate resolution of claim disputes
Juvenile Probation Officer
Nueces County
05.2016 - 04.2018
- Supervised youth to make sure they’re in compliance of their conditions of probation
- Made critical decisions on whether to release youth from detention, based on offense reports
- Communicated effectively with parents/guardians, family members, program services, attorneys, law enforcement and judges
- Conduct and document monthly office, home, and school visits
- Prepared court documents, behavioral reports, school records, and incident reports pre-court
- Assisted fellow probation officers with transporting youth to and from medical/placement facilities
- Refer youth and parent(s)/guardian(s) to necessary community-based services
- Create plans to help youth succeed in life
Management Trainee
Enterprise Rent a Car
03.2015 - 04.2016
- Provided an excellent customer service by assisting customers and assessing their rental needs in person and over the phone
- Assisted customers with any problems or concerns that should arise during their car rental experience
- Sold optional protection products, upgrades, fuel options and other additional equipment
- Assisted and worked with various insurance companies, dealerships, body and repair shops
- Audited and processed payments from customers daily
Intramural Sports Manager
Texas A&M University of Kingsville Student Recreation and Fitness Center
10.2011 - 12.2014
- Directed and supervised 20+ employees
- Provided significant and high-quality opportunities for indoor and outdoor intramural activities to satisfy the diverse needs of college students
- Performed required duties as the building supervisor, including site supervision, securing, and closing
- Managed and recorded payroll on a nightly basis
- Performed the training and evaluation of intramural sports staff
- Organized, scheduled, and conducted intramural sport tournaments for students, faculty, and staff
- Envisioned and promoted tournaments for intramural sports and supplied necessary leadership to carry them out
- Evaluated officials on their mechanics, professionalism, progression, and work ethics
PLA/CSA
H-E-B
05.2010 - 08.2011
- Assisted customers with questions about store products or conflicts
- Responsible for keeping the workplace a safe environment for customers and employees
Education
Bachelor of Science - Criminology, Sociology
Texas A&M University of Kingsville
09.2014
Skills
- Claims investigation
- Settlement negotiation
- Liability assessment
- Time management
- Decision-making
- Conflict resolution
- Problem-solving
- Reliability
- Teamwork skills
Timeline
Senior Claims Representative
Texas Farm Bureau Insurance
04.2018 - Current
Juvenile Probation Officer
Nueces County
05.2016 - 04.2018
Management Trainee
Enterprise Rent a Car
03.2015 - 04.2016
Intramural Sports Manager
Texas A&M University of Kingsville Student Recreation and Fitness Center
10.2011 - 12.2014
PLA/CSA
H-E-B
05.2010 - 08.2011
Bachelor of Science - Criminology, Sociology
Texas A&M University of Kingsville