Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Erik Andersen

Summary

Dedicated and motivated professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Enhances customer service experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Professional Golfer

Self Employed
05.2021 - Current
  • Competed in mini tour events throughout the Southwest sanctioned by SWPGA and Arizona Golf Association.
  • Created an comprehensive plan for sponsorship and game improvement to achieve goal of playing on PGA Tour and Korn Ferry Tour.
  • Game improvement included golf course sponsorship to be able to play and practice at no cost for hours.

Program Specialist

Uber Technologies
04.2019 - 05.2021
  • Achieved a remarkable increase in Jira approval rates from 56% to 87% through the implementation of standardized Jira practices, improving project efficiency and delivery timelines.
  • Initiated ad-hoc projects to gather and analyze data for policy change, resulting in data-driven decision-making and enhanced policy effectiveness.
  • Delivered project presentations to Program Managers, leading to the introduction of new processes and policies aimed at operational enhancements.
  • Introduced efficient workflow processes and managed daily priorities to optimize productivity and task allocation.
  • Executed modifications to boost personnel effectiveness and activity outcomes, resulting in improved performance and productivity.
  • Generated detailed reports on program activities for internal and external dissemination, promoting informed decision-making and transparency.
  • Collaborated in the development of strategies for training staff in new technologies or processes, leading to enhanced organizational capabilities and efficiency.

Lead Customer Service Specialist

Uber Technologies
10.2015 - 04.2019
  • Achieved a 40% improvement in brand reputation by creating and implementing a support process for monitoring CEO's social media platforms.
  • Leveraged communication skills and SOP expertise to ensure best practices in customer service, resulting in a 25% reduction in service errors.
  • Trained and boosted productivity of new employees, resulting in a 30% increase in team efficiency.
  • Championed data analytical projects that led to a 30% reduction in service denial incidents and improved service delivery.
  • Consistently exceeded team goals and individual KPIs, resulting in a 25% improvement in overall team performance.
  • Efficiently executed data entry tasks into multiple software programs, maintaining a high standard of 98% data accuracy.
  • Demonstrated strong interpersonal skills in professional customer interactions, leading to a 20% increase in customer satisfaction.

Assistant Head Professional - Director of Golf

Ocotillo Golf Club
09.2008 - 10.2015
  • Player service supervisor which led training, managed schedules, implemented efficiency processes.
  • Managed daily operations of the golf shop and player services, resulting in smooth opening and closing processes.
  • Delivered hundreds of hours of golf lessons, resulting in a 30% average improvement in students' game performance.
  • Focused on coaching juniors with aspirations for college and professional golf, resulting in a 40% increase in student college golf placements.
  • Organized tournaments and worked with PGA Southwest Section to create specialized player events, resulting in a 40% increase in participation and a 35% rise in event satisfaction.

Education

Bachelor of Science - Agribusiness Operations

Arizona State University
Tempe, AZ
05.2008

Skills

  • Data compilation
  • Feedback Incorporation
  • Data entry software
  • Legal requirements
  • Customer experience enhancement
  • Clerical support
  • Client relationship management
  • Customer feedback analysis
  • Problem-solving skills
  • Data analysis
  • Process optimization
  • Data-driven decision-making
  • Quality Improvement
  • Customer retention strategies

Certification

  • Adult, Child and Infant, Pediatric CPR/AED & First Aid


Timeline

Professional Golfer

Self Employed
05.2021 - Current

Program Specialist

Uber Technologies
04.2019 - 05.2021

Lead Customer Service Specialist

Uber Technologies
10.2015 - 04.2019

Assistant Head Professional - Director of Golf

Ocotillo Golf Club
09.2008 - 10.2015

Bachelor of Science - Agribusiness Operations

Arizona State University

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Erik Andersen