Summary
Overview
Work History
Education
Skills
Timeline
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ERIK ANDERSEN

Palatine,IL

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

23
23
years of professional experience

Work History

Director of Account Management

Exegy
04.2022 - 04.2023
  • Managed accounts to retain existing relationships and grow share of business.
  • Worked with stakeholders throughout organization to identify opportunities for leveraging company data to drive business solutions and customer value.
  • Organized promotional events and interacted with community to increase sales volume.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies
  • Drove timely and successful delivery of service to customer needs and objectives
  • Built relationships with customers and community to establish long-term business growth

Senior Technical Support

Exegy
09.2018 - 04.2022
  • Trained new clients to use Metro options trading platform.
  • Tested new software and hardware prior to deployment.
  • Coordinated software upgrades
  • Monitored network for disruptions and resolved issues.
  • Planned and coordinated hardware changes and upgrades
  • Handled onboarding for all new Metro clients.
  • Installed and configured operating systems and applications.

Account Manager, Inside Sales

Ninjatraderbrokerage
12.2015 - 05.2018
  • Prepared and submitted reports to keep management informed of sales activities and progress.
  • Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
  • Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
  • Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
  • Drove client growth, closing an average of 40 accounts per month

Futures Trader

Angle Trading
01.2010 - 01.2015
  • Managed trade risk
  • Analyzed and managed risk using Global Risk products
  • Executed trades using a variety of trading platforms such as CQG, CTS, and TT
  • Managed exchange and compliance issues.
  • Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.

Dispatcher and Office Manager

Chicago’s On Time Courier
01.2008 - 01.2010
  • Handled customer calls
  • Dispatched bike messengers
  • Managed office staff
  • Dealt with customer complaints and concerns.

Options Trader

Independent Futures, Chicago Mercantile Exchange
01.2002 - 01.2008
  • Made markets for dairy futures and options concentrating on the Class III Milk futures contract
  • Used option modeling and risk management software to reconcile end of day position and assess risk
  • Watched over pit trading for rules violations as a prominent member of the Futures and Options Pit Committee
  • Worked with the CME marketing department to promote dairy futures to perspective users within the industry
  • Collaborated with the exchange regulators on proposed rule changes and new regulation.

Operations Manager and Trader

Gressel Produce and Commodities
01.2000 - 01.2002
  • Supervised trade desk and clerks on staff
  • Managed physical delivery of commodity products purchased through various global exchanges
  • Coordinated storage, insurance, and government inspection for commodities to be delivered
  • Reconciled end of day positions for both retail clients and in-house traders
  • Made sales calls on prospective clients
  • Managed customer service requests for existing clients
  • Trade Desk

Education

B.A. - History

Northeastern Illinois University
Chicago, IL
05.2013

Skills

  • Customer Needs Assessments
  • Client Base Retention
  • Customer Relationship Management
  • Sales Statistics Analysis
  • Salesforce Software
  • Microsoft Office Suite
  • Basic Linux experience
  • Altassian Jira

Timeline

Director of Account Management

Exegy
04.2022 - 04.2023

Senior Technical Support

Exegy
09.2018 - 04.2022

Account Manager, Inside Sales

Ninjatraderbrokerage
12.2015 - 05.2018

Futures Trader

Angle Trading
01.2010 - 01.2015

Dispatcher and Office Manager

Chicago’s On Time Courier
01.2008 - 01.2010

Options Trader

Independent Futures, Chicago Mercantile Exchange
01.2002 - 01.2008

Operations Manager and Trader

Gressel Produce and Commodities
01.2000 - 01.2002

B.A. - History

Northeastern Illinois University

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ERIK ANDERSEN