Erik Arenas
San Diego,CA
Summary
Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Verge Mobile
08.2021 - 04.2023
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed strategy to increase sales and drive profits.
- Established team priorities, maintained schedules and monitored performance.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Reviewed sales and gross profit report to assess company efficiency.
Key Holder
Hit Mobile
01.2020 - 08.2021
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features.
- Kept business operations moving smoothly by drafting sales reports, coordinating staff schedules and managing opening and closing procedures.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Trained team members in successful strategies to meet operational and sales targets.
Cook
Kentucky Fried Chicken
06.2019 - 01.2020
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Transitioned between breakfast and lunch service.
- Safely used kitchen equipment and reduced risk of injuries and burns.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Managed kitchen staff, supervised preparation of foods ,and explained steps for readying specialty items.
- Ordered and received products and supplies to stock kitchen areas.
- Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
- Mentored staff in expectations and parameters of kitchen goals and daily work.
Tech Educator
Sarsis
04.2023 - Current
- Worked well in team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility
- Strengthened communication skills through regular interactions with others
Education
Southwestern College
Chula Vista, CADiploma -
Mar Vista Senior High School
Imperial Beach, CA07.2019
Skills
- Till counting
- Sales proficiency
- Strategic selling
- Excellent work ethic
- Teamwork
- Computer skills
- Quality assurance
- Multi-tasking strength
- Product line knowledge
- Microsoft applications proficiency
- Good telephone etiquette
- Customer service
- Software proficiency ( Word, Microsoft,PowerPoint, etc)
- Computer skills
- Accounting Techniques
- Staff Supervision
- Manage Budgets
- Customer Service
- Sales Activities
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Tech Educator
Sarsis
04.2023 - Current
Assistant Manager
Verge Mobile
08.2021 - 04.2023
Key Holder
Hit Mobile
01.2020 - 08.2021
Cook
Kentucky Fried Chicken
06.2019 - 01.2020
Southwestern College
Diploma -
Mar Vista Senior High School
Similar Profiles
Omar SantiagoOmar Santiago
Retail Store Manager at Verge MobileRetail Store Manager at Verge Mobile
Bryan Sencion - TejadaBryan Sencion - Tejada
Sales Lead Keyholder at Verge MobileSales Lead Keyholder at Verge Mobile
Cory JamesCory James
Retail Store Manager at T-Mobile - Verge MobileRetail Store Manager at T-Mobile - Verge Mobile